Tommy John Coupons & Promo Codes

The actual underwear is amazing, but buying from them is frustrating. Orders get delayed, shipping updates show tracking labels that don't move for days, and their customer support basically doesn't exist.

I placed an order but forgot to include my address number. When I first tried to contact them I got automated responses, but after it arrived at the wrong place, I reached out again and they immediately reshipped it with express delivery so I'd have it in time for the holidays. Really impressed with both the service and the quality of the items.

Don't order if you're outside the US. They claim they ship globally but your money gets taken and the package ends up stuck in distribution. You have to request a cancellation yourself since they won't notify you, and then you lose money on the exchange when you get refunded.

I messed up my order by paying without reviewing the shipping costs, which were pretty high. I called their support team to cancel it and they got back to me within minutes to confirm it was taken care of.

You're basically paying quintuple what you'd spend elsewhere and your underwear falls apart five times faster than other brands. When I complained, their customer service offered me 10% off my next purchase. That's it. Really disappointed.

Strangest online shopping experience of my life. I put in a three hundred dollar order and got a confirmation email. One minute later, another email says it's cancelled because of fraud suspicion. Nothing like this has ever happened to me and I did nothing wrong. Their system flagged me for no reason at all. I went somewhere else. When I called, the rep had no idea what was going on. Definitely steer clear of this unprofessional outfit.

These products are fantastic and super comfy. Customer service takes a little while to respond though.

The crotch area separated from the waistband on two out of three pairs I received. When I contacted their support team, they said they'd send replacements, but I never heard back from them and no replacement items ever showed up. Really disappointed in both the quality and how they handled it. I have photos if anyone wants proof.

These underwear cost way too much for the quality you get. I bought the AIR line and they started falling apart pretty quickly after washing them. Just not worth the price.

Been buying both men's and women's styles multiple times over several years now. Yeah, they're pricey outside of sales, but the women's Air Mesh briefs feel invisible and prevent panty lines really well. The cotton briefs are super soft and also keep panty lines minimal. I travel constantly and love how compact they are plus how fast they dry. I use a lingerie bag and always hang dry, never the dryer, and they last forever. My husband really appreciates that his cotton briefs from three years ago still don't have waistband issues. I'm a loyal fan like I am with other quality brands.

I've gotten better underwear for way less from other places like Hanes. If you don't have a tiny waist like the models in their ads, you're in trouble. Mine slip down whenever I roll over at night and I'm constantly pulling them back up six times or more. Pretty overrated overall.

I've ordered quite a bit from them and everything fits well and feels comfortable. The problem is the hems on the women's styles start coming loose after just a couple washes on gentle mode in a delicates bag. It's not just one little snag either, it's the whole hem unraveling into a bunch of loose threads that basically ruins the pair.

These underwear just didn't work out for me unfortunately. I got a pair of Cool cotton boxer briefs in my normal size and they felt great, but they rode up my legs constantly. I spent all day readjusting them. So I traded them for regular cool cotton briefs, and while the material is awesome, the fit is really weird and uncomfortable. I couldn't even wear them for an hour. Now I'm stuck with two thirty-five dollar pairs I can't use. To be honest, I usually have trouble with boxer briefs riding up, but one brand never does that for me. I'll stick with what actually works.