Valentino Coupons & Promo Codes

I'd tell anyone thinking about shopping here to reconsider. I'm not even convinced the site is legit. I made an order and less than an hour later realized I made a small mistake on it, but before the order even registered they said there was nothing they could do about it. I'm out over two hundred dollars and have to wait up to two weeks for a random call to try sorting this mess out.

I'm someone who invests in quality luxury items and really cares about craftsmanship and customer treatment. Valentino let me down in a major way. Last year I got some white sneakers, wore them maybe four times before packing them away carefully for months in their dust bag inside a box. When I checked on them later, I was disturbed to see mold all over them. Their customer service was dismissive and unhelpful when I reached out, passing me between different people who each blamed me for not storing them right. This felt really disrespectful considering how carefully I treat the things I own. Eventually I was told to take them to a boutique, which I did and met with a kind associate who understood the issue.

Everything about ordering was a hassle from the beginning. The item I got came much smaller than the large size I paid for. Normally I wouldn't bother commenting about a simple mistake, but the quality was actually really poor. I requested extra toppings and barely got any. The taste was honestly the worst I've ever had. I won't be placing another order.

Honestly I'd give zero stars if I could. This company feels like a total scam. I ordered a pair of mint green chunky flower sandals and received beige ones instead. They're the wrong shade and look completely different from what was shown. I sent multiple emails explaining the mix up and it took forever to get a response. When they finally replied they said they don't refund sale items which I wasn't told about anywhere. This is on them for sending the wrong item. I should get my full money back since it's their mistake. I will never purchase from this company again. This is how they treat their customers.

This experience has completely changed how I feel about Valentino, and it's not for the better. My shipment got lost and the carrier right away told me Valentino needed to handle the refund. What came next was weeks of zero communication, total confusion, and constantly having to chase them down. That's not what you expect from a brand claiming to represent excellence and luxury. I provided every document they asked for and followed up repeatedly but it still took nearly two months of pushing just to get some kind of answer. No urgency, no accountability, and honestly no real care shown the whole time. Something simple turned into a stressful and really disappointing ordeal. Valentino is supposed to stand for quality, status, and reliability, but when my order had a problem their treatment showed none of that. The silence, the slow response, and the frustration it caused were really disheartening. I'm sharing this so other people know what happens when something goes wrong with your purchase.

I ordered a black nappa leather bag for a significant amount from their Italy website and when it arrived, the bag inside was actually brown and a different brand entirely despite the Valentino box and dust bag. I also ordered men's sneakers in one size and received women's sandals in a completely different size. Their customer service flat out refuses to process returns. I've lost thousands of euros on this brand in just a couple days and have never experienced worse service from a supposed luxury company.

Skip buying purses from this brand, they're just not worth the money. My husband got me a Valentino purse and the color literally started fading. When I tried to contact their customer service, they gave me the runaround instead of helping. The purse quality is terrible and the sales staff wasn't friendly or professional at all.

Bought a pair of sandals in January that didn't fit right, so we sent them back in the original packaging and everything. It's now April and we still haven't received our refund. This company is running a scam operation. Stay away from this place.

I'm really let down by my experience with their online store. I got a bag and decided to return it since I hadn't opened or used it and it still had all its protective paper on it. They turned down my refund claiming minor damage that could easily be wiped off, even though I sent the completely unopened bag back. I did everything right with the return but my money still hasn't come back. A brand as huge as Valentino should be providing top tier customer service, but I got the complete opposite. Nobody responds to emails and the staff I've dealt with have been unfriendly and unhelpful. Even the people in the physical stores don't understand how their online orders work. As someone who's spent thousands here across multiple countries, I deserved much better. It's inexcusable that a brand at this level hasn't processed my refund.

These people are scammers. It's been 2 years and I still haven't gotten my refund.

My experience buying from Valentino was absolutely the worst I've ever had with any retailer. I ordered shoes and a belt, and since that style runs tight, I sized up. When the shoes got here, I tried them on in my home and they were actually too large. I sent them back the next day, but then customer service claimed the shoes showed signs of being worn. That's completely false because I only tried them on indoors. I'm really upset about how poorly this was handled.

Honestly one star is being too generous. Ordered shoes online, got them after waiting, and after just two hours of wearing them they're covered in creases and the leather is turning white like they're decades old. I literally cannot wear them anymore. Would upload photos to show how bad the quality is if I could. When I called customer service they said this is normal leather behavior. They're ridiculous and stopped responding after that. I can't even return them. This was way too much money for something so badly made. Do not shop here.

Got a Valentino tote from a store and the studs fall right off every time I carry it, so I can't actually use it. My daughter bought gold bow earrings at another store and they won't stay on her ears because the post is too short for any ear size. Then my husband bought me a handbag and gold stud bracelet which I really do love, but the handbag just came in a regular brown box with some tissue and a dust bag, no actual box. I asked them for a proper box for storage and they asked for my receipt and photos of what came in the package. Seriously? Chanel and Dior would never treat a customer that way. You're just not getting the same quality experience you'd get from other luxury brands. I'm starting to think this place isn't actually as luxury or well made as they claim to be.

Picked up a Valentino tote at a store and the studs keep falling off whenever I use it, making it impossible to carry. My daughter got those gold bow earrings from another location and they won't stay on her ears at all because the posts are way too short. My husband also got me a handbag and gold stud bracelet that I really do like, but the handbag showed up in just a regular brown box with tissue paper and the dust bag, no proper box. When I emailed asking if I could get the right box since I store my bags properly, they wanted my receipt and photos of the packaging before helping. Would Chanel or Dior treat you that way? The luxury service here just isn't there. I'm questioning if this brand is really as quality or high-end as I thought.

Ordered about eight hundred in goods including a bag and perfume. The bag got stuck in Italy and they sent it back to themselves according to tracking. The cheaper perfume that arrived got slapped with a customs value for the entire order amount, so I got hit with a surprise one hundred fifty charge from the carrier. Valentino did refund the bag, but now I'm being pursued for that huge fee and could face penalties. For a brand charging these kinds of prices, their customer service is absolutely terrible. Definitely avoid this place.