Veronica Beard Coupons & Promo Codes

I bought two tennis sweaters from them recently and they were pricey. I washed them on the gentle cycle in a mesh bag designed for delicate items and both just fell apart with huge holes that can't be fixed. These sweaters are just too fragile for their price tag. They're clearly not made to actually wear and wash. I won't be buying from them again.

I picked up a pair of their studded clogs from a department store. I wore them for less than five hours and the stitching started coming apart while the piping separated from the shoe. I tried to reach out to Veronica Beard for help and got nothing. Zero customer support. That's over four hundred dollars just lost. This is my first and last time buying from them.

Spent three hundred dollars on a pair of their sneakers and the material started falling apart. The leather coating is basically peeling off like white paint. We're only a few months in and they're refusing to accept a return. This is totally unacceptable for the price point. Customer service has been awful about the whole situation.

I ordered some sneakers and paid an extra thirty dollars for overnight delivery. Turns out they have some fine print saying orders after a certain time or on Fridays ship the next day anyway. So I got overcharged for a shipping option that wasn't actually available. On top of that, the shoes themselves are pretty bad. They have a weird smell, they're stiff, and they hurt to put on. Plus the return window is super tight, and they slapped a fifteen dollar restocking fee on a three hundred dollar shoe. This company is sketchy. I returned them right away and won't be ordering again.

Don't order from them. I got a delivery notice around the holidays for a package I never received and can't find anywhere. Their customer service is some of the worst I've ever experienced. I mean genuinely terrible in every way.

They charge a fifteen dollar restocking fee on returns, which basically nobody else does. Look, the designer's family is super wealthy with connections to major food and wine companies, so it's not like she needs the money. Their prices are already sky high for what you're getting. I'm not comfortable buying from their website knowing this, and I'm honestly reconsidering whether I want to support the brand at all going forward. It feels pretty greedy.

I've spent thousands with this brand over the years and own way too many jackets. But I just had the most disappointing customer service experience. I ordered a jacket and dress as a matching set, and instead they sent me two identical dresses. When I called about it, they told me the jacket wasn't available anymore. So now I'm stuck with a dress I didn't want and got hit with a restocking fee when I returned the extra one. It was their mistake, not mine. Apparently being a loyal customer for years means absolutely nothing to them.

My order sat for over a week with zero updates or shipping information. I wish I'd looked at reviews first because it seems like this is something that happens all the time. When I contacted customer service, they just sent me some generic text about their stock policy. Nobody warned me about delays at checkout, and the item is still showing as in stock on their site right now.

If you're thinking about ordering Veronica Beard online, be careful. I ordered six tee shirts for over nine hundred dollars and returned just one. They charged a fifteen dollar restocking fee even though the shirt originally cost one thirty eight. They said they'd waive it if I made an exchange instead, so I called customer service about it since I had four more shirts already on the way. I called twice at different times and both times got a recording saying representatives were busy and to leave a message. Not sure they actually return calls. The boxes everything shipped in were cheap and couldn't be reused, so I had to buy new boxes to send my return back. I like the actual clothes, but their customer service is disappointing. Next time I'm buying from a department store instead where they actually treat customers well.

Don't order from their website unless you want to get scammed on returns. They promise refunds but won't give them. There's basically no customer service to speak of. I've been calling and emailing constantly and nothing happens. One rep told me she had to check with the warehouse about whether they even received it, even though it had been sitting there for almost two weeks. She said she'd credit my account if they had it. Still nothing. No response, no money back. Stay away from these people.

The quality at Veronica Beard has really dropped. The designs are still beautiful, but the construction is falling apart. I bought a denim dress for six hundred dollars in the fall, and after wearing it once the back seam just split open. Then I got a trench coat for nine hundred and I couldn't believe what I saw when it arrived. The button holes had loose strings hanging everywhere and looked totally frayed. This shouldn't have made it past any quality check. I've seen better construction on forty dollar coats at department stores. Most of their stuff is made in China too, which is wild for the prices they charge. They act like it's Italian designer quality but it's manufactured overseas. They've got to be making incredible profit margins.

Really frustrated with how they handle returns and exchanges. I've been trying to get ahold of someone about swapping an item, but my emails go unanswered. My return package was delivered, I can confirm it arrived, yet I haven't heard back. At this point I'd rather just get my money refunded and move on. It's disappointing because I actually think their designs are great, but the service is killing any desire to shop with them.

Got a shirt and pants set as a Christmas gift from my mom but the sizes were too small. I asked about exchanging them for the right size and they said no because we were outside of a twenty one day window. It's the holidays, people. Come on.

I initially found this brand through another retailer and loved a jacket so much I went straight to the website. The size was too big, so I ordered a smaller one, but it still didn't fit right. I sent it back asking for a refund. They charged me thirty five pounds just for return shipping, which was shocking because I didn't even realize the item was coming from overseas and that I'd have to pay to send it back. They've had the jacket for weeks now and haven't refunded me. I've sent three separate emails and only got a generic response saying my issue was being sent to their Canada team. Why would they do that when I'm in Europe? Since then, complete silence. It's really concerning when a company just stops communicating with you while holding hundreds of pounds of your money.

I own one of their pieces that I absolutely adore, but both sleeves have started fraying at the seams in identical spots, making it impossible to wear. When I reached out to them about it, they kept going back and forth in emails before suggesting I just take it to a tailor. I already tried that. None of the local tailors I contacted can fix it because it's clearly a manufacturing problem. For the amount you're charging, you should stand behind your products. This is a design flaw, and you should want to make it right. I'm done shopping with you.