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Won't be getting bagels from them again. They're barely better than what you'd find at a supermarket. Where are the real boiled and baked bagels with that crispy outside, dense inside, and actual holes? Maybe ordering online is the issue. I bought a holiday package for my family and honestly could've made better bagels myself. The rugelach was decent at least.

I've always liked what I pick up at their Broadway location, but the online stuff is completely different. Their bagels and rugelach are just standard grocery store quality. Also, once you get on their mailing list, you'll be getting catalogs forever and can't seem to get off it.

My order arrived on schedule but the quality was terrible. The garlic knishes had an overwhelming amount of garlic nobody could eat them. The gefilte fish was slimy and had a foul smell, so I threw it out. The stuffed cabbage had decent meat but the cabbage itself was impossible to cut with a sharp knife or even chew. Really disappointed and won't be ordering again.

Don't sign up for their Z-Peat membership. The company or whoever runs that program won't help if something goes wrong with your order. I'd been a loyal customer for almost a decade, and they basically chose to lose me over one missed bag of coffee rather than make it right. There are tons of other good coffee options out there. Look elsewhere.

Watch out with online orders. I ordered 4 bags of coffee and one never showed up. The packing slip noted it was out of stock. When I called within 30 days, they told me it was too late and there was nothing they could do, even though they claimed it was in stock when I ordered. Zero replacement offer, no credit, nothing. I also submitted a request through their website that went unanswered, and I have no way to prove when I sent it.

Mostly uninteresting food served at really steep prices (the applesauce is actually great, that's the exception). Might be better if you go in person but we only get it delivered, and every time someone in the family orders it, they can't stop talking about how much they paid including shipping. We keep saying they shouldn't have but somehow that just eggs them on. At this point we eat a huge lunch beforehand just so we're not tempted to actually eat what shows up.

Ordered four items online and received red wine vinegar instead of sherry. Took three calls just to reach someone. When I asked for a replacement since good sherry vinegar isn't available where I live, they said yes. It never arrived, so I called back to find out they'd issued a refund instead. Now I'd have to pay shipping again if I want to get the right vinegar. Customer service refused to cover shipping even though it was clearly their error.

Placed a holiday order on November 28 to arrive December 29 and got a confirmation number. When it didn't show, I called customer service and found out they'd canceled it without telling me. Never got any cancellation email. My New Year's Eve dinner plans got wrecked. Absolutely terrible service.

Got a large New York Breakfast package delivered for my grandson's Bris in the city. From start to finish, everything went smoothly. The order arrived ahead of schedule, beautifully packaged, and I could just pull everything out and set it on the table without hassle. The amount of food was incredible, way more than expected for 15 people (honestly fed about 20). The smoked salmon, bagels, rugelach, cakes, babka, and croissants were all fantastic. They included cream cheese, butter, tomatoes, onions, and capers too. Couldn't have asked for a better experience.

My sister brought me lox from here to break the fast and I was really let down. The edges were dry and it was sliced poorly. Honestly, I've had better lox at other shops in the area.

We were sent a package for a memorial service and the food quality was mediocre at best. The rugelach was inedible, hard and dry, and we threw it away. I called to let them know how disappointed we were but since it was past their timeframe they said they couldn't do anything. Honestly I didn't expect them to either, just wanted them to know. They got defensive about not being able to help because of timing. I told them I thought it was really unprofessional to not be understanding considering it was a memorial and we had much bigger things on our minds than dealing with their food. I wouldn't use this company again. Customer service was terrible and they don't stand behind what they sell.

A neighbor sent me a honey cake as a thank you and I brought it to my son's Passover dinner. My grandkids were thrilled because they love honey cake. My 5 year old asked me if it was supposed to be that dry. Nobody could eat more than one bite. It was basically dust baked in a loaf pan. I could've made better with a Passover box mix. I'd never ordered from them before and was planning to once I saw their catalog, but they lost me as a customer before they even got me. Really disappointing.

I'm a bagel enthusiast and ordered two dozen from here for Christmas morning. They arrived in plenty of time so we sliced and froze them right away. When we thawed, toasted and ate them on Christmas morning though, they weren't any better than what we can get here in Virginia. They fell short of being those iconic New York City bagels. They had too many air pockets making them softer and less dense than they should be. Total letdown.

Had a terrible experience ordering for delivery to another state for a family member. The shipment was a week late, too late unfortunately given his situation. Called customer service who were hostile, defensive, and refused to help. Over less than eighty dollars they managed to lose many longtime customers and showed no compassion at all.

I've gotten Zabar's gifts before but this time there was a real packaging problem. One box of chocolates was individually wrapped and sealed in cellophane which was fine. The cookie box had no cellophane and two of the four sections had splits with crumbs everywhere. I have photos but don't see where to upload them. Why wrap the chocolate boxes but not the cookies that clearly show damage? At the price my friend paid, this isn't acceptable. Want to hear back from customer service.