zooplus.de Coupons & Promo Codes

I'm extremely let down by the way this company operates, specifically their inflexible approach to loyalty. I'm a longtime customer living overseas in Southeast Asia right now. I had 85 loyalty points expiring soon and reached out to see if they could donate them to an animal shelter since I can't place a regular order from abroad. Support shot me down completely and said I had to make a purchase if I wanted to donate. It's upsetting that a business that talks about caring for animals would rather watch loyalty points go unused than spend a few minutes helping animals in need. This rigid attitude goes against everything charity should be. I thought a major European brand would act better than this. I'm hoping the parent company in Germany takes notice of how their regional teams treat loyal customers and animal organizations.

Placed two orders and both got cancelled on me. The automated responses weren't helpful and the explanations were vague. First time they said just order again, but that didn't work either. The second time they mentioned technical problems, and considering the wait between attempts, that issue must have been going on for at least two weeks. No timeline for a fix, just another generic message saying to try again. Sure, things go wrong, but owning up to wasting my time would have been nice.

We've been ordering for several months and every single delivery has been incredibly fast and dependable. The website itself is really user friendly too, which I appreciate. Finding new products is easy with all the options available, but if you want to stick with what you usually buy, they have a section that makes reordering super quick and simple.

Used to trust this store completely, but something's changed recently. On my last several orders, the same thing happens over and over: an item shows as in stock, I buy it and pay, then days later they say it's actually not available. I've noticed plenty of other people posting about the same problem, and some say they never got their money back. I haven't gone through my refunds carefully yet, but now I'm worried I might be missing money too. It's incredibly frustrating to think you've ordered your pet's food, wait around for it to show up, and then get told a week later that they don't have it. That's just wrong. This company used to be dependable and affordable. Something feels off now, like they're being dishonest. After they responded to me, I have to say their apologies don't really help much. What would actually matter is fixing the problem with how their warehouse connects to the website inventory. That's what needs to change.

Really frustrated with my experience dealing with customer support. Before I ordered, I reached out because my dog was hurt and I needed a specific item urgently. The support person gave me bad information and said the product was available and would be shipped to me. When I followed up about delivery timing, they suddenly told me it wasn't in stock. After a bunch of unhelpful back and forth messages, the only thing I got was a refund. Total waste of time.

Over the last five years I've ordered from them many times and I've never had anything to complain about regarding the products or customer service. There was an issue with delivery once, but I reached out and got help right away. I'm comfortable telling people this is a good shop to use.

I've been a regular customer for over five years and they haven't let me down yet. Whether it's the products or the way they handle customer issues, it's always been solid. Even when my delivery had problems, I could get in touch and get things sorted out immediately. I'd feel comfortable recommending them to anyone.

Ordered on Sunday morning and had it at my place by Thursday. Really impressed with the turnaround.

Placed my order on a Sunday and it was sitting on my porch by Thursday. Can't beat that kind of speed.

Bought cat litter from here a week ago and still waiting for it to arrive. Nobody's responding to my messages either. I ended up having to go buy litter from a store because I couldn't wait anymore. This is ridiculous. I've ordered from their Hungarian site for years with no problems at all.

I've been using them for a couple years but think it's time to look elsewhere. The time it takes to get deliveries has gotten much longer and the service quality has dropped. There's also something sketchy going on where the dates the site shows don't match what the shipping company says. When you're ordering pet food, this kind of thing shouldn't happen. Used to be two or three days, now a week is normal.

I've been a customer for several years and have recommended them to lots of family and friends around Europe. Everything has been fantastic so far. Their products are good quality, the prices are reasonable, and the customer service is solid. Would definitely recommend.

Been shopping here for years now and have gotten my whole family and friends across Europe hooked on this place too. Haven't had a single complaint. The stuff they sell is quality, the prices are fair, and when you need help they're there for you. I'd tell anyone to give them a try.

Really happy with what I'm paying here and the way they treat me as a customer.

The pricing is really great and the service matches it.