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Don't do this to yourself. Xfinity in the Seattle area has been incredibly frustrating and expensive. We keep getting multiple internet outages daily - sometimes we're without connection for hours at a time. Getting help through their phone and chat support is like pulling teeth, and nothing ever improves. We're paying for 2GB speeds but we're usually only seeing 100 to 200MB when we have service at all. We've tried different modems and had four separate tech visits. This has been absolutely terrible. The only way we're staying is because there literally aren't any other internet providers available in our area.

I've been with Xfinity since May 2025, using both their internet and mobile services. When I decided to return my mobile phone I reached out to get some guidance. The support rep disconnected my mobile line and told me I could bring the phone back to any store location whenever I wanted. When I actually went to the store, they refused to accept the return because my service was already disabled. I called support again hoping they'd help fix this mess, but the second agent basically said it wasn't their problem and that I still owe monthly payments. This whole situation is infuriating. Your rep gave me bad information that created this problem, yet nobody's willing to own up to it or find a solution. I'm stuck paying for a service I can't even use anymore. The lack of responsibility and actual customer support here is truly unacceptable.

The actual service quality is fine - I've never had dropped calls or connection problems, and being able to use WiFi hotspot throughout the area while on my phone was really convenient. I actually kept Xfinity even though I qualified for free government phone service because the mobile service was solid. My problem is with how they handle customer service. They're sneaky operators. I somehow qualified for free mobile service for a year along with internet, but somewhere along the way they switched me from that unlimited free plan over to a one gig plan without my knowledge. When I got a bill for the mobile service is when I found out what they'd done. That's when I ditched Xfinity Mobile and went elsewhere. If they hadn't pulled that switch on me, I probably would've stayed because the price and service quality were both really good.

This problem has been dragging on for more than a month. The whole thing started on Thanksgiving and I spent an hour on the phone without getting anywhere. I requested that someone come out to check things at the house. A technician arrived and explained there was a voltage issue on the pole that prevented him from accessing it, which I completely understood. We called the utility company and they fixed the issue and restored service on the 24th. A new modem was installed as well. Since then the picture has been pixelating and dropping out again. They told me they'd credit my account by $4. I can't believe they think that's acceptable. The only bright spot in all this was the technician who actually came to help.

This has been going on for more than a month. It started on Thanksgiving. I was stuck on the phone for over an hour trying to get it resolved with no luck. I asked them to send a technician to the house. One showed up and said there was a voltage problem on the utility pole that he couldn't access, which made sense. PSEG came out, and long story short, they got it sorted and we were back up on the 24th. They installed a new modem for us too. But now the picture is pixelating and cutting out again. When I told them about it they offered to knock $4 off the bill. Really? That's it? The technician who came out was great, but that's the only positive thing I can say about this whole experience.

The mobile plan itself is okay and the service works, but their customer service is absolutely terrible. I've been dealing with a really stressful situation and when I reached out for help, different agents gave me completely different information and treated me with disrespect that was uncalled for. I'm usually someone who stays calm and patient, but this pushed me over the edge. The dishonesty and disrespectful treatment alone are making me seriously think about switching to a different provider.

My experience with Xfinity Mobile was terrible. I wanted to move to Consumer Cellular but Xfinity refused to unlock the phone. I've spent countless hours on calls with them repeatedly saying they'd unlock it, but nothing happens. They're also insisting I owe a balance when I don't owe them a cent. Save yourself the trouble and choose a different company.

Customer service here is basically a joke. I'm dealing with non-working security equipment that Xfinity installed on my house, and their techs charged me to do it. The cameras haven't functioned properly in months, my equipment isn't waterproof, and they keep taking my payments even though I'm not getting the 24/7 monitoring service I'm paying for. Now they want to charge separate fees for different technicians to check my internet, then my security. The whole thing is backwards. They have zero accountability when their equipment fails - they don't send alerts, notifications, emails, texts, or anything to let you know when your cameras go down. When I asked about this, reps told me it's MY responsibility to somehow know when the equipment stopped working. They literally admitted they don't notify customers about failures. So what exactly is being monitored around the clock? Getting them to fix this or give me a refund has turned into a whole other nightmare. This is completely wrong.

What a disaster this has been. Whether I'm dealing with the store staff or trying to get help through their online chat, the experience is nothing short of terrible. The people working there seem to enjoy making customers frustrated and they're not shy about being dishonest. If you're considering Xfinity Mobile, I'm telling you to walk away and check out Verizon, T-Mobile, or Straight Talk instead. The customer service here is hands down the worst I've ever dealt with.

I'd skip Xfinity Mobile entirely if you can help it. Yeah, the prices sound attractive compared to what Verizon charges and they claim to use the same network, but the reality is the coverage quality isn't even close. We're based near a major city in Florida and never had problems with Verizon - we could go anywhere and stay connected. Since switching to Xfinity we constantly run into dead zones and areas where the signal drops or crawls. In a vacuum that price difference might make sense as a trade-off, but then you have to deal with their customer service. The automated phone system is designed to prevent you from reaching an actual person, and it'll just hang up on you or claim to have technical problems. I tried hitting different buttons and got dropped again. The only way to actually talk to someone is to select the option for new service sign-ups. All the support people are working from overseas scripts and every call is painful. They're nice enough individually, but the whole experience is awful.

My life got hacked and I've been trying to recover for months. I keep calling Xfinity and they claim someone ordered a bunch of iPhone 16 Pro phones on my account, which ran my bill up to almost $1,000 per month. That makes no sense since I'm on Xfinity's low income WiFi program. I've called customer service so many times - they remove the charges one month and then charge me again the next month while shutting off my phone. I need my phone on for medical reasons. My bill should be $68. I've had Xfinity for over 12 years and haven't had issues with WiFi, but the mobile service is a complete disaster. It's unreliable and so is their customer service. I brought my police report to their fraud department and they said they'd handle it, but here I am again with my phone off and them asking for $500 just to turn it back on temporarily.

I wish I could rate them zero stars. Take off running and never look back. Xfinity hands down has the worst customer service you can find. Their staff doesn't know anything. They blacklisted my eSIM on my phone even after seven years of using them for mobile. I ended up having to file a complaint with the FCC. Due to their poor communication skills I nearly missed critical information about closing on my home purchase, and my child's iPad got shut off as well because of their mistakes. They are the absolute worst mobile provider.

I'd give them zero stars if I could. Just walk away and don't look back. Xfinity has the absolute worst customer service out there. Nobody on their team knows anything. After being with them seven years for mobile service they blacklisted my eSIM for no good reason. I had to file a formal complaint with the FCC. Because of their terrible communication I almost missed crucial information about my home closing, and my kid's iPad got turned off too. This is genuinely the worst mobile phone company I've ever used.

The mobile service I received was horrible - they pulled a bait and switch on me. Apple was doing a trade-in promotion where you could trade an iPhone 12 or older for a new iPhone 16, and all the cell carriers were promoting it. Xfinity had an appealing Black Friday offer where their salesman said I could put my two iPhone 11 phones toward the trade and also trade my iPhone 13 for the upgrade, with roughly $850 in credit applied. I trusted him and went for it. The first bill came in at $300 and the second at $200. I figured the iPhone 13 trade-in for the iPhone 16 meant that phone would be free. Wrong. The company claimed they never got the phone even though I was told to return it through USPS, which I did. They said they never received it. I opened two service tickets and nothing happened. Then a month later the phone showed up saying it had stolen protection that needed to be unlocked. We unlocked it and sent it back again. I'm still paying for that supposedly free iPhone 16. Called customer service and got conflicting answers. One rep said they hadn't received the phone. Another said they had and promised to backdate credits to Black Friday. Nothing.

When I moved my third phone line away from Xfinity to another carrier they kept charging me for it anyway. I called their customer care and got dropped three separate times. Some agents hung up on me, same thing happened with chat support. A supervisor gave me completely false information, lying right to my face. I filed a complaint with the BBB but got nowhere - their regulatory specialist was equally rude and unhelpful, more interested in protecting their $45 charge than actually fixing the problem. She clearly wasn't concerned about their deceptive or disrespectful practices. It's simple enough for them to review a recorded call from early February to see exactly what happened.