Malin+Goetz Coupons & Promo Codes

This whole thing screams scam to me. Placed an order on their website and more than a week went by with no shipping confirmation or tracking. Sent them an email asking what was going on and got silence. A few days later a tracking number randomly showed up, but the shipment's been sitting in 'label created' status for almost a week now.

Really impressed with both the service and the products! Their bergamot body wash and lotion are fantastic. The skincare line is seriously great - their foaming face cleanser is honestly the best one I've ever tried!

Customer service wasn't responsive and their delivery partner choices are terrible. FedEx can't seem to locate my place for some reason. Instead of arranging a store pickup, they just shipped my package back to the origin country. Malin and Goetz wouldn't give FedEx the info needed to help after a week of waiting. There's no phone line to reach the company, which makes the whole thing feel shady for products at this price point.

Got a cologne for Christmas (I actually recommended it because I use it myself) and the spray pump is broken. Sent them an email complaining and heard nothing. Had the person who bought it email too and still nothing. Even went to the actual store to see if they could help but they said they couldn't do stock replacements and I'd have to email customer service or just wait. It's been months since Christmas and I still can't even use my cologne. Plus the fact that they're not responding to any reviews on here just shows they don't care at all. Any smart business knows keeping customers is key, and until they figure that out, I'm done buying from them.

Ordered something and after six days decided to check on it. Got a response from someone named Camille saying a bunch of orders were getting held up and she'd ship mine out. She also mentioned one of the items I'd ordered the week before was now out of stock and would be refunded. I replied pointing out how frustrating it was that they waited six days to tell me something was out of stock when it definitely had stock when I bought it - but their delay meant it was now gone. Camille then decided to be petty and just cancelled my entire order.

Placed an order around the holidays and by early January still hadn't gotten any tracking info or confirmation it had shipped. Then a couple days later I got an email from someone named Bhavani apologizing for the hold-up and letting me know the order was going out the next day with expedited shipping. She also threw in a discount code for future purchases. The package showed up the very next day. Great packaging and the way they turned things around made what could've been a bad situation into a really good experience. Definitely ordering from them again.

I'm really into Malin and Goetz products. Their eucalyptus deodorant is hands down one of my all-time favorite beauty items. Plus their perfume selection is fantastic, especially Dark Rum and Strawberry. I've picked up stuff from third party retailers mostly, but I do order straight from them when they run sales. Their customer service people were super helpful when I had an issue come up. One thing though - it'd be nice if they let you return items to UK stores instead of mailing them back. Feels wasteful when I've got stores near me.

Found a deal online for a bundle so I placed an order ten days ago for a birthday gift, spent over a hundred pounds. Got the order confirmation email but the stuff never showed. Sent several emails to their help line and got nothing, despite them saying they respond in one to three days. Also filled out a contact form with no luck. This is seriously bad customer service. I really like their products, but this experience is making me think twice about ordering again. They need to either get items out or at least communicate if there's a problem. Ignoring customers and not offering any other way to reach them isn't respectful, especially when people are spending good money.

Had a really bad time with them. They messed up and didn't ship my order. When I asked about it they said they'd take care of it but then never did. Better off going somewhere else.

The products are solid, but there's definitely a packaging issue. Every single time I travel with these things, they leak all over everything. It's clearly a problem with how they're packaged. Lost some great leather fragrance because of it.

Ordered their Fragrance Discovery Kit and it arrived quickly, but when I opened it up there was nothing inside - no sample vials at all. Tried calling the only number on their website and got a 'number not recognized' error. The other option just had a voicemail telling me to email. Sent two emails over a week and never heard back. I've always believed how a company handles problems says everything about whether you can trust them, and I'm really let down by this. It's not even about the money on this one item - it's the total lack of respect they've shown me, and clearly others too based on the other reviews I'm seeing. Wish I'd read those first.

Went into one of their shops today while visiting from out of town. I don't make it there often, but when I do I usually grab several items. The staff is usually friendly and knowledgeable. Not today though. One of the male workers seemed completely checked out, almost rude about it. Asked about the shampoo and he just pointed and said 'those two are over there' before walking away. Same thing happened when I asked about body lotions. These products aren't cheap, so you expect the whole experience to match that quality, including how you're treated. This guy didn't engage, never smiled, and didn't even say goodbye when I left even though I was his only customer. I only ended up buying one thing and then went somewhere else where I got multiple items I would've bought there. Staff like that forget that without customers, there's no job. They definitely lost my business that day.

Reached out with a problem about a holiday gift set I got as a present - it wasn't performing very well scent-wise. They basically didn't care, saying the batch number didn't match their direct sales and it must have come from somewhere else. They won't stand behind their own products which is really disappointing. I've bought a lot of their larger candles over the years but I can't support a company that shows so little concern for what their customers experience.

Really good clean products overall! Their facial moisturizer is my absolute favorite - soaks into skin nicely without that greasy residue. Would love it if they offered this formula in a body lotion version!

Really good clean beauty lineup here. The facial moisturizer is my go-to - it soaks right into your skin without feeling oily. I'd totally buy their body lotion if they made it with the same formula!