Banfield Pet Hospital Coupons & Promo Codes

This clinic pushed unnecessary tests to run up the bill. My dog started having bathroom accidents inside, but was otherwise healthy. I wanted a urinalysis to determine if it was a medical issue or behavioral. The vet said his pH was slightly elevated but otherwise normal with no infection. Then she suggested bloodwork and X-rays to rule out diabetes and thyroid disease. When I asked why, she mentioned those conditions. I pointed out his glucose looked fine on the urinalysis and he's clearly active with normal appetite, so thyroid disease didn't make sense. I researched high pH in dog urine and found studies showing it peaks during morning hours when dogs haven't been active or drinking much water. The vet should know this, especially since my appointment was mid-morning. They were just trying to sell me expensive tests. I declined.

I had a wellness plan with Banfield after adopting my dog in 2018. This week we had to say goodbye. I called to stop the monthly payments since there's no need for the plan anymore and was told it's locked in as a contract that can't be cancelled until the renewal date. They refused to stop charging me. It's unfair to keep billing someone for services they can't use anymore. Don't sign up for their plans without understanding the commitment.

The nursing staff and receptionist were great, no complaints there. But I want to warn anyone thinking about getting a wellness plan at Banfield: make sure they fully explain the cancellation process to you upfront. Nobody explained it to me, and I just found out I have to pay a fee to cancel. I'm ending my plan because I found a vet clinic closer to home that works better for us, but I wish someone had gone through all the cancellation details with me before I signed up.

I wouldn't recommend this place if you want actual diagnosis and proper treatment. My dog suffered with a torn ACL for months because the vet here barely looked at some X-rays and said nothing was wrong, but my instincts told me otherwise. I kept asking them to send the images to another vet for a second opinion, and despite multiple promises, they never did. What they didn't have any problem doing was exaggerating his bloodwork results to push me toward buying expensive pills and supplements. It's really disappointing because we'd been loyal customers for over a decade. Once my dog developed real health issues, they suddenly seemed incompetent and didn't care. Now we're facing an expensive surgery that might have been prevented or reduced with proper care from the beginning.

Think carefully before getting a wellness plan from Banfield. They've shown me twice they don't care about customers. First, when our pet died mid-contract year, they refused to cancel. Recently, we renewed our plan thinking all PetSmart locations in our state had a Banfield inside. After relocating to a different area and discovering the nearest clinic is over two hours away, they again refused to let us out of the contract we'd just renewed. Very unhappy customer until the contract runs out.

Had mixed results at the Hickory location. Some staff members were genuinely nice and helpful, but one vet came across as unnecessarily harsh, making it uncomfortable to ask questions about my pet's care. My main complaint is how unclear everything was about their wellness plans. They push these plans hard, but getting straight answers about what's covered versus what costs extra was nearly impossible. I felt pushed into services I didn't ask for, and they kept saying I needed to do other things first before getting what I actually came in for, without explaining why medically that was necessary. My advice: get everything in writing with an itemized breakdown before you agree to anything, and ask for a complete list of what your plan covers and doesn't cover.

Don't bother with this place. We had a wellness contract for our puppy that seemed fine during year one, but then everything changed. They only do drop-off appointments, which means your pup sits in a crate for hours waiting to be seen. When our dog got sick, they offered us appointments that were a week or two out for an urgent visit. Not acceptable.

The manager at the San Pedro location is absolutely terrible at their job. Rude, condescending to customers, and completely lacking in people skills. I don't trust them with my account information at all. They switched my dog's medicated shampoo without telling me, which triggered a major flare-up. When I complained, the manager demanded I bring in the old bottle as proof, claimed the doctor's notes said to keep using the same shampoo (as if I could read her mind about a different bottle), and pointed out there was supposedly a different colored bar on the new one. There was zero apology and no acknowledgment that they gave me the wrong product. When I asked her to stop being so condescending and accusatory, she just got ruder. Incredibly unprofessional management.

We accidentally sent 600 dollars via payment app to someone at the clinic. We called and begged them to return it because it was our money and our young son needed it. They ignored our calls and refused to send it back. We just want our 600 dollars returned so our child can have it. We have proof of this, and people deserve to know what kind of people they're dealing with here.

Stopped in at the Vandalia location hoping to find a new vet, but I'm not convinced it'll work out. The first thing that hit me was an overpowering cinnamon smell that actually made my eyes burn - can't imagine that's healthy for the animals in there. When I arrived, both the front desk and check-in were empty even though several customers were waiting around. One person eventually showed up to handle both areas, which made everything slow. I happened to hear staff mentioning they don't have a permanent vet on staff right now, just rotating vets, which concerned me. I told the receptionist what I needed and mentioned a couple of minor things to check on, but none of it seemed to get communicated to the tech or doctor. The same miscommunication happened at checkout - they said no booster was needed, then asked me to schedule one. I also got pressured multiple times about their wellness plan by different staff members, and that took longer than the actual exam itself. On the plus side, online booking is simple and appointment availability is quick.

I've been bringing my dog here for four years and was happy with her regular vet. Once that doctor left, they've been rotating different vets in until they fill the permanent position. After my last visit, I really hope they hire someone soon. The care I got was disappointing, and my dog needs continuity with one doctor, not a new face every time. What really bothered me was getting prescribed medication that the clinic itself couldn't even fill, so I had to come back in for a shot instead.

My precious puppy was destroyed by this place and we had to put her down at just five months old. Stay far away. In November, I brought my two-month-old Shih Tzu in for a wellness exam with Dr. Cardona. She said everything looked healthy before taking my puppy to the back and giving her an intranasal bordetella vaccine. We weren't even home before my puppy started vomiting and looked terribly ill. Ten days later she collapsed from lack of oxygen for the first time, and that was the start of her decline. I reached out repeatedly for help but was either ignored or brushed off. The lack of treatment for nearly three months led to a collapsed trachea that made breathing impossible. Dr. Cardona and Dr. Brocklehurst at the North Heaven location let my puppy's condition deteriorate to the point where she developed an inflamed and collapsed trachea. After administering that vaccine, they essentially abandoned my puppy despite my desperate pleas for help until it was too late.

My cats and I absolutely love this place! Every appointment, I'm called back within five minutes of my scheduled time. The team goes the extra mile - they'll trim my cats' nails, discuss nutrition and treat options with me, and really care about their wellbeing. Coming from another clinic that overcharged me, made me wait forever, spent barely any time with my pet, and wouldn't help me with medication application, this place is night and day. Can't recommend them enough!

Dr. Thomas and the entire veterinary team deserve major credit for the outstanding care, compassion, and kindness they showed my pet. The whole staff, from the vets to the technicians to the receptionist, has been nothing but friendly and professional. Would definitely recommend the clinic in Irmo.

Had an excellent experience at the Urbana Pike location in Frederick. The team is always ready to work with you and super helpful. Kevin, the nurse, was fantastic with my dog, and Dr. McDonald was wonderful too. The receptionist was pleasant and professional. My dog wasn't doing well, and they got us in the same day. Definitely recommend checking this place out.