Disney Store Coupons & Promo Codes

The thirty minute cancellation window is ridiculous. When an order won't ship for at least five days, you should have the ability to cancel whenever you want before it goes out. Every other decent online retailer allows this. Need to get a gift ordered? You'd better plan two weeks ahead because if it ends up running late, too bad for you. You can return it but then you're waiting fourteen days for your money back. The website doesn't even give you a direct email to contact them, just chatbots that send you in circles. This is my last order from this company.

Don't order from here if you want your items to actually arrive. I placed an order weeks ago and it still hasn't shown up. Today is my birthday and the bag I ordered is nowhere to be found. When I tried to get help, they kept giving me the runaround with excuses. I even paid extra for next day delivery and got nothing. They should send me a replacement bag at no charge and give me a full refund. The way they handle this is totally unprofessional, especially disappointing coming from a company like Disney.

We bought matching pajamas for our grandsons as a gift. After I noticed a sizing issue on my end, I spoke with a cast member who was helpful and said they'd send the correct size right away. I mentioned we needed it urgently for the gift, and they made it sound like it would ship immediately. Fast forward two weeks and tracking just shows a label was created. Nothing has actually shipped. It's disappointing, and not what you'd expect from a company like Disney. I've been waiting on hold for over an hour and a half just to talk to someone about it.

Placed an order three weeks back and the first shipment got lost somewhere in transit. Ordered again and they promised fast delivery, but it never shipped at all. Requested a refund multiple times and was told it had been processed when it hadn't. They keep ignoring follow-ups and won't let me speak to anyone in charge. This is shameful Disney, I need my refund now.

Absolutely terrible experience trying to get customer support. Every time I call, I get disconnected after sitting on hold for 20 minutes. Finally reached someone after nearly 3 hours of repeated attempts, but the connection dropped within minutes. Email inquiries go unanswered and live chat agents never show up despite waiting almost 4 hours. Disney is still happily taking my money and processing orders, but they clearly don't have the staff or infrastructure to actually help customers when there's a problem. This is completely unacceptable.

Very disappointed with my limited edition collectible purchase. This doll is one of only three thousand worldwide and had visible damage right out of the box. Both wings have obvious defects where the protective finish was removed during manufacturing, with bare spots and fingerprints clearly visible. Quality control should have caught this. When I contacted the store about the damage, they admitted they could see the issues but refused to offer a discount or replacement. They said I either keep it as is or return it and accept that I can't get another since they're sold out everywhere. The only way to potentially get another would be if someone else returns theirs, but then I'd have to subscribe to notifications and compete with other collectors, and there's no guarantee anyway. This whole situation leaves me with a damaged product and no real solution.

Disappointed with my limited edition doll purchase. This is a collectible with only three thousand made worldwide, and when I opened it, I immediately saw significant damage across both wings. The foiling was clearly removed during production, leaving obvious bare patches and fingerprints everywhere. It's hard to believe this passed quality control. When I brought this to the store's attention, staff acknowledged they could see the flaws but refused to offer any discount or really explain why. They said my only choices were to keep a defective item or return it knowing I can't get another since they're sold out globally. A replacement would only be possible if someone else returns theirs, which requires me to subscribe to their newsletter and compete with other people, with no guarantee. Either way, I lose out on this purchase.

Just received my package after ordering it before the holidays. The wait was ridiculous.

Our Christmas morning wasn't so magical when my daughter opened her new doll and the arm immediately broke off at the elbow. Today customer service finally responded saying they can't help because we ordered it back in October. It's a Christmas present so the return window had already closed without us realizing. No one mentioned the doll was that delicate.

I'm done ordering from here. First order just never got sent out. Then I tried their three-for-two promotion and the third item got canceled without telling us. No replacement offered, just a suggestion to order it again at full price. Customer service was useless throughout the whole ordeal.

Really let down by my order. I ordered two specific plush toys and when the package arrived, it had completely wrong items instead. The packing slip even said it should contain the correct ones, so it was clearly a warehouse mistake. I emailed to report the problem and they forwarded it to upper management. They acknowledged the error and then refunded me instead of sending the right replacements. So I had to place another order and still haven't received my refund money. This whole situation has been incredibly frustrating.

Ordered during a sale and was promised a free promotional gift with my purchase. The main item arrived but with no sign of the gift. When I called to ask what happened, they told me the gift was out of stock. The rep then suggested a free shipping code as compensation, which made no sense to me since that wouldn't make me want to shop there again. He basically told me to send the whole thing back. The issue is that it's hard to return and the sale is over, so I'd be paying full price again. Bottom line: don't count on getting those free gifts because chances are they won't show up.

My package showed up damaged and that's where things fell apart. Getting help from customer service after that was basically impossible.

Thought I was getting a great deal until checkout. I had a 25% discount that was supposed to apply, but I didn't take a screenshot and it never came off at the register. When I contacted them, they said since the deal came from a third party merchant, they couldn't honor it. That's pretty deceptive marketing if you ask me. Then they emailed me a free shipping code as a gesture, which is useless since I spend enough to get free shipping anyway. I should've saved over eighty bucks. Probably won't be ordering from them again.

Really pleased with this order! I got my daughter's first Christmas ornament, and it arrived in just a few days all the way to my place. The quality looks beautiful. My older son already has his Mickey ornament, so next year they'll hang right next to each other on the tree. Thrilled with the fast shipping and great service!