Hard Rock Hotels Coupons & Promo Codes

Had an absolutely wonderful experience here. Everything about the stay was fantastic, starting from the moment we arrived through checkout. The team members went above and beyond to fulfill every request, the accommodations were spacious and immaculate, and the dining options with premium beverages included were outstanding. We'd like to especially recognize Alexandru and Jon for their exceptional service and attention to detail that elevated our stay. Would happily recommend this to anyone seeking luxury accommodations.

Recently stayed at the Hard Rock location in Maldives and had mixed feelings about it. The island setting was gorgeous and there were lots of activities available, but we encountered frustrating issues throughout. Staff weren't upfront about what they offered, and we constantly had to hunt down someone at the desk, sometimes multiple times for the same question. Our kids' rooms had ants, which they didn't seem to care much about fixing. Organization was lacking with broken toilets and a non-functional safe they couldn't repair. The hotel app wasn't reliable, making it hard to get help. The overall approach didn't match what you'd expect from a five star establishment. On top of everything, the prices were extremely high for what you received.

If you don't mind losing your money, Hard Rock Hotel and Casino is the place to go. I've never gotten a bonus on my first spin and it takes a ton of spins to hit any bonus. When you do win, it's usually disappointing. I had an experience where I was betting fifty cents on one machine. After forty five spins totaling twenty two dollars and fifty cents, I finally got a bonus round. I had to pick a box and got the hold and spin feature. I was thrilled until I won one ball for fifty cents. So I basically lost my twenty two fifty to win fifty cents. Another time I bet twenty dollars per spin on a different machine. Over two thousand dollars worth of spins and not a single bonus. It's wild how often I've lost hundreds just to eventually get a bonus that only pays out the exact amount I was betting. I lost hundreds, got a bonus, and won five dollars. Casinos used to be entertaining, but this isn't fun anymore.

I'm grateful to Hard Rock Hotel Marbella for at least helping me save money. Unfortunately, the poolside service was absolutely terrible. We waited longer than an hour just to get a drink order, and another thirty minutes or more whenever we wanted to order food. When we tried to get someone's attention, the staff would just walk away. Because of this poor service, we ended up spending less money and the hotel lost revenue. The rooms were nice and breakfast was decent, but the service issues meant we didn't use their bar and restaurant much.

Hard Rock Hotel and Casino Punta Cana isn't what it used to be. Their service quality has dropped significantly. Staff used to be attentive and proactive, but now it feels like they're bothered when you ask for anything. The experience is much less welcoming and there aren't enough extra touches to make guests feel valued. You're paying premium prices but getting lackluster service in return. It's unfortunate because this was once our favorite destination, but we won't be returning.

Visited in late April at the Bristol location. Staff was friendly enough, but I was really upset when we got to our room and found a pillowcase that was dirty with makeup stains on it. The sheets and bathroom looked clean, so it seemed like this one pillowcase either got missed during cleaning or someone had used it. It made me wonder what else might not be clean. When I went to check out, there was no record of the complaint I'd made at the desk even though I reported it right away. By the time we gathered our things and came back, they'd swapped it out. For this issue, we got just a fifteen dollar credit, which didn't feel like enough compensation.

This is definitely not a five star establishment in any way. We booked the all inclusive package at Tenerife and it was nowhere near truly all inclusive. They wouldn't even let us have extra water bottles in our room. Lunch at the beach area was restricted to between three and four in the afternoon. The a la carte restaurants mostly just offered a thirty percent discount rather than being actually included, and they only have two truly complimentary options with extremely limited menus, like only two or three dishes each. Most quality liquors weren't part of the package. Considering what we paid for the all inclusive designation, it absolutely didn't represent five star quality. Access to the spa required an additional charge of forty dollars daily per individual, which is unreasonable, and massages were one hundred eighty five dollars. This was a four star property at best, maybe three star for the all inclusive aspect. The pool areas were nice but didn't have adequate lounge chairs even during the quiet season. Entertainment was actually quite good though. The buffet meals were decent I'll admit, but overall we wouldn't recommend it. The value just isn't there for what you're promised.

Hard Rock Hotel in the Dominican Republic should be ashamed. You're allowing a company called Legendary Vacation Club to defraud your guests out of thousands. My in-laws got approached by a sales representative as they arrived and were asked where they were staying. When they said Hard Rock Hotel, the representative claimed to work there. Since my in-laws speak Mandarin and don't speak English well, they trusted this person and ended up purchasing vacation packages that don't actually exist. Hard Rock needs to protect customers from this fraudulent operation. We're currently trying to recover the thousands of dollars that were taken through deception and false statements. This is a serious issue that should not be happening at your property.

The location is excellent, right by the ocean and the major nightclubs. However, the airplane noise from planes passing just above the property is quite disruptive. The amenities are fairly standard. You end up paying extra for many things to get what should be included in a five star hotel. The breakfast selection though is pretty solid.

Reserved what was supposed to be a luxury resort experience in Riviera Maya but the reality was quite different from the marketing. Our room overlooked construction and was filthy. Tried to leave that same day but management was unavailable and obstacles kept appearing. The cleanliness issues were severe enough that our feet turned black just from walking around without shoes. After persistent complaints, they finally agreed to refund the remaining nights pending approval from the booking agent. The agent confirmed the refund, but the hotel broke their word and we never received compensation for those two nights. For what we paid, this felt like a two star property at best. Things got worse when staff started taking photographs of us at meals, which made us feel uncomfortable enough to leave early. Our repeated refund requests have gone unanswered and they won't even offer credit toward a future stay. Skip this place and find a better alternative.

The hotel itself was wonderful and our experience while there was lovely, especially our wedding celebration. The customer service though has been really disappointing. We were overcharged by eight hundred dollars. Normally mistakes happen and we understood their error. But getting them to actually refund the money has been a nightmare. Even though they confirmed the mistake twice, the process to get reimbursed has been terrible. There's no single contact person handling it, responses come days apart, and despite promising to process the refund weeks ago, we still haven't received it. For what should be a premium experience, the post stay support has been completely different from what we'd expect. With so many other options out there, I'd suggest looking elsewhere. It seems like they only care about taking care of you while you're there, not after. I'd change my rating if things improve, but I have to warn others about the lack of follow through.

Many thanks to Shane and his wonderful crew at Hard Rock Bali. Our two night stay was fantastic. We had minor air conditioning issues initially, but the team handled it professionally and quickly, which made everything great. The live music performances are incredible with very talented musicians, and it's awesome that they let hotel guests who have musical talent get up on stage and perform with them. Definitely coming back to Bali and definitely choosing Hard Rock again.

Hard rock Tenerife rates a 10 out of 10 from me. The staff here truly are incredible and really bend over backwards to help you. When checking in, Bibi was fantastic and Marta provided wonderful assistance the next morning. The Eden pool bar has an amazing team, with special mention to the very kind Matteo. At the splash pool, Conrad does an outstanding job. The hostesses at the main dining area are absolutely lovely. My favorite place to eat is Narumi where the food is outstanding and the service is perfect too. I'd love to stay here permanently.

Hard Rock Tenerife deserves a perfect score from me. The staff here are absolutely incredible and really put themselves out to help. Bibi made check-in seamless and Marta was wonderful the next morning. The team at the Eden pool bar are fantastic, especially Matteo who's an absolute gem. Over at the splash pool, Conrad provides excellent service too. The dining room hostesses are a delight. Narumi is my favorite spot to eat there with fantastic food and outstanding staff. I'd move here permanently if I could!

Hard Rock Marbella charges for in-room coffee and tea service, which is unusual. This is the first place I've encountered that adds charges for these amenities. Very disappointed about this policy.