PrettyLittleThing Australia Coupons & Promo Codes

I sent back my wedding dresses and it's been four months with still no refund on the five hundred dollars. Their AI chat bot just goes round and round without actually helping. This has been my worst shopping experience ever. Just thinking about this company makes me upset. I can't believe they're still operating.

Incredibly disappointing service. I received completely the wrong item in my order. They don't have phone support, and when I tried reaching out through social media, they ignored my messages and deleted my comments. I finally tracked down an email address, but every time I sent it to them, they claimed they couldn't see the images I attached. After six attempts to get help, they only offered a return. That's when I gave up. The frustrating part is they charged me 1.99 for the return when I'd already paid 2.99 just for shipping to get the wrong product in the first place. Completely useless.

I placed an order using a Klarna temporary card and got an error saying it didn't go through. But Klarna charged me and sent a confirmation even though I had nothing from the retailer. Getting in touch was a nightmare since the only options were Facebook or WhatsApp, and responses took days. When I finally heard back, they kept asking for the same info repeatedly and insisted there was no order. Klarna showed me multiple reference numbers proving the payment went through. Nearly two weeks later and I'm still getting nowhere with either company. I had to file a complaint with Klarna's buyer protection since I can't even find proper contact details to lodge a formal complaint about the retailer.

I'm skeptical they actually have the items they list for sale. My order never went out and their AI support couldn't help at all. After following up multiple times, I finally got my refund. I can't recommend shopping here, the whole experience was unreliable.

Purchased a shirt that was extremely itchy and caused me a rash. When I contacted customer service about returning it, they refused. They even had the nerve to request photos of the rash on my skin. This brand has terrible quality products and their customer service is just as bad. I won't be buying from them again.

Bought shoes from their partner company for about 43 pounds back in early December. Never got a shipping notification and the package never arrived. After filing a missing parcel claim in hopes the holidays would clear things up, nothing changed. Now it's late January and the only responses I'm getting are automated messages. I'm done with this company.

Terrible experience dealing with their customer service. The only way to reach them is through social media, and they're incredibly slow to respond. I ordered what was labeled as a cotton shirt, so I naturally assumed it was made from cotton. Turns out it's mostly polyester with barely any cotton content, plus the quality is awful. When I tried to return it for free since the description was misleading, they first ignored me and then flat out refused, even though this violates consumer protection laws. The other pieces I kept from that order are fine since they were discounted, but the overall quality is disappointing. I can't recommend this brand.

My experience with this brand was really disappointing overall. Everything about the process felt inconvenient and problematic. First, the sizing doesn't match their guide at all. I'm petite so I ordered mediums thinking they'd fit based on their chart, but only one medium actually worked. When I tried ordering extra smalls instead, they were still too big. How can some mediums fit and nothing in extra small? Then I discovered I was overcharged right after placing another order. The amount shown during checkout and in the confirmation email didn't match. When I tried to get help from customer service, their AI bot said nothing could be done and insisted I return the items even though they'd still deduct the shipping fee from my refund. There was no way to talk to an actual person. Plus their math doesn't add up. One refund email said I'd get 102 dollars back, but I only received 87. When I add up everything I returned minus shipping, it equals 87. Where did the 102 come from? This whole experience was frustrating.

The courier left my daughter's birthday gift on the porch while no one was home, and it got stolen. The company has done absolutely nothing about it. No refund, no replacement, no responses to emails. This is incredibly unprofessional. I would never shop with them again.

This is hands down the worst company I've dealt with. If you're lucky enough that you don't need to exchange or return anything, great. But if you do, prepare for a nightmare and basically kiss your money goodbye. The communication is nonexistent and they don't respond to texts or messages. I'll never buy from them again. They honestly seem like scammers. Please be careful with this company.

The material of this dress is just horrible. I got the cream woven halterneck ruched bust detail maxi in size 8. The product photos show the model in size 8 who is five foot seven, and the dress looks cinched with a solid creamy white color. What I received was nothing like that. The actual color is a murky cream like it's been worn before and never properly washed. Putting it on was deflating. The underskirt only reaches mid-thigh and since the fabric is so thin you can see straight through to my legs. The fit is way too boxy despite the model's dress being fitted. The halter part just doesn't work and looks awkward. I'm really let down by a company I thought I could trust. The dress was originally two hundred dollars and I got it on sale for around ninety. It's honestly not worth forty dollars. Since they deduct shipping from returns, I won't even get most of my money back. I'd bought this to wear to my graduation ceremony, but now I can't.

Is there even a zero star option? I've been waiting over a month for my order to show up. I've sent four messages through text, WhatsApp and email but only got automated responses asking me to be patient. When I try to track it online, there's no way to contact the actual shipping company. This is beyond terrible customer service. I'm so frustrated I don't even want the stuff anymore, I just want my money back and to never hear from this company again.

This is absolutely the worst company I've ever dealt with. They don't respond to messages at all. I'm having trouble with their returns system and can't submit my items, and they don't have a real phone number. The mobile number listed as their main contact just rings and then hangs up on you. Stay far away from this company. They simply will not respond to anything.

Horrified with how this company handled my order. I bought boots in UK size 5 and carefully followed their sizing chart, which said that converts to Australian size 7. Instead, they shipped me a UK size 3, which is actually Australian size 5. Not only did they send the wrong size, but they completely refused to do an exchange because the delivery took longer than expected. I'm warning everyone to stay away from this brand!

Skip the express shipping option because they're all about making money without delivering the goods. They promise delivery in three to four business days but that never happens. If you're going to say you can get something somewhere by a certain date, actually do it or don't make the claim. I thought Temu had bad delivery times, but at least they're honest about how long it takes. This company is even worse. This is my second order and my last. I'm just out the money.