New Balance UK Coupons & Promo Codes

The 600 model shoes are really poor quality and the customer service is just as bad. Just avoid this brand.

Don't bother. If you actually have a life and can't sit home waiting for a package, skip this company. They use UPS for shipping and nowhere on the site do they tell you that you have to be there in person to sign for items. Once I placed my order, I had to be home immediately or risk the whole thing getting returned. When UPS made a delivery attempt during working hours, customer service was about as useful as a brick. They did tell UPS to try again and said I could leave instructions, but UPS ignored my instructions twice more. Why they even use this service and don't warn customers about signature requirements is insane. And waiting five to eight business days for a refund after they get the package back? Total waste of time and money.

Got faulty trainers that basically fell to pieces after barely wearing them. Complained to New Balance but they had zero interest in helping and made up excuses. Spent way too much time emailing their support team and all they did was bounce me around saying it wasn't their problem. Makes total sense why they have such a poor rating.

I placed an order right when the new 991v1 dropped and ordered both pairs within two minutes of release. A few days go by and suddenly both orders get cancelled because of stock issues. Customer service kept giving me the runaround saying one pair was fine, then cancelled that one too hours later. Either they have no idea what's going on or someone's playing games to resell stock. Plus half my orders came with security tags still attached. They offered me a twenty dollar gift card like that fixes everything. This feels like a sketchy operation. They need to fix their site so it's not getting scalped, and they should investigate who's behind all these cancelled orders. Doesn't seem like a company I want to do business with anymore.

Avoid the Rebel V4 trainers. They fell apart after just 270 miles. I called customer service multiple times but they weren't interested in helping. Switched to ASICS Novablast 5 and they've lasted 330 miles still going strong.

Stay away from the Rebel V4 trainers. These shoes died after only 270 miles of use. Called customer service multiple times but they didn't care at all. I switched to ASICS Novablast 5 and they've gone 330 miles and still feel like brand new.

Ordered 9060s a few days back and my account was charged immediately but I got zero confirmation email from them. Waited three days and nothing so I called and talked to someone, still no email arrived. Second time I called they told me to get my order number down so I could track the package. Problem is I requested home delivery but they sent it to a shop instead and didn't bother telling me. Honestly terrible experience.

Ordered some 9060s and my card got charged right away but zero confirmation email from the company. Waited three days with nothing, so I called and finally got through, but still no email. When I called a second time, they told me to write down my order number so I could track the package. Here's the kicker though, I ordered home delivery but they dropped it off at a shop instead and never told me. Really bad experience overall.

Back in late September I ordered a pair of 9060s. Took me a while to get around to wearing them since life's busy, so it ended up being after the thirty day window. When I finally opened them up I realized they sent me one shoe in size seven and the other in size eight. New Balance refuses to take responsibility or even offer an exchange. Now I've got trainers I literally cannot wear and they were supposed to arrive as described. This is a consumer protection issue and they still won't budge. Absolutely disgraceful service.

Like tons of people recently, I also bought some 327 shoes and my package had problems too. Called New Balance and a woman named Elena sorted it out for me and stayed in touch throughout. To be fair, the issue was mainly on UPS's end not New Balance's. Too bad New Balance's reputation is suffering because of UPS problems instead of their own mistakes.

Like a lot of people buying lately, I grabbed some 327 shoes and my order had delivery problems too. But I reached out to New Balance and a woman named Elena actually fixed things for me and kept me updated the whole way. Truth is the main issue was with UPS, not New Balance. It's unfortunate that New Balance's reputation is getting hurt by shipping company mistakes though.

My partner got me trainers for about 160 bucks as a gift, and they came via UPS. We weren't home, so they left the box outside. New Balance sent an email with a photo showing the shoes by our front door. When we got back, the package was gone. We asked our neighbors, nothing. We reached out to New Balance to report it missing. They said they'd look into it with UPS and investigate. After doing that, the courier claimed everything was delivered to a safe spot outside the house and closed their case. New Balance did the same thing about ten days later. Now we're out 160 dollars with no refund or replacement. We've contacted our bank and they're handling it, but seriously be careful ordering from this company. Their customer service wasn't helpful at all when we needed them.

This was hands down the worst customer service I've had anywhere. Started a return over thirty days ago and dropped it off exactly as instructed. No updates came through, so I called customer service for help. The representative basically told me to go back to the drop-off place and tell them my return wasn't received yet. That's not help, that's just passing the buck. I followed their official process through their website, and instead of owning the problem, they made it my issue again. Really disappointed for a company like this.

Never ordering again. I had a 574 and used them lightly for about two months before both soles started coming off. I thought New Balance had good quality but clearly I was mistaken. Either I got a bad pair or there's no quality control. Called customer service and they basically said if I didn't buy them directly from NB I need to contact the retailer, and the retailer said the exact same thing back to me. Smart way to dodge responsibility. Won't be ordering from them again.

Bought running shoes at their physical store and the salesman told me to grab socks that matched my shoe size at fifteen bucks each. Got home, tried them on, way too big. Went back to exchange them for the right size and they said nope, can't do it for hygiene reasons which makes no sense. So I decided to return the shoes too and I'm never shopping there again.