Anantara Coupons & Promo Codes

What a beautiful Bangkok experience. We got there early and they surprised us with a complimentary suite upgrade. We were bummed it was just one night because this place is truly special. The service from staff was top tier, facilities are pristine, and the pool area is gorgeous. Definitely coming back. Honestly a perfect 10 out of 10 stay, just wish we could've stayed longer.

Our booking experience destroyed our confidence before we even arrived. We booked through the official website and got charged way more than expected. They gave us vague answers about rate changes but wouldn't take responsibility. Despite showing proof and filing a formal complaint, no one addressed it including the general manager who ignored our messages. This wasn't really about the money for us it was about being treated fairly and respected. We ended up finding another place that cost us even more but at least they made us feel valued. Real hospitality needs to start during the booking process not just at check-in.

We just wrapped up ten nights at the Lawana Bay property in Koh Samui and it was wonderfully relaxing. The rooms were exactly what we hoped for with excellent AC and a nice porch perfect for relaxing in the breeze. The dining spots and bar areas were great. The staff across the property were terrific. We especially want to mention the buggy drivers who shuttled us back and forth to the beach. Those guys were always smiling and genuinely interested in making sure we had everything we needed.

My time at Anantara Mina was really special. The place is gorgeous, immaculately kept, and has fantastic dining and amenities. But what really made it memorable was Mr. Wasiu Ola at the concierge. He was so genuinely kind and professional, always thinking ahead to make everything run smoothly. Whether it was restaurant recommendations or arranging activities, he went out of his way. His attention to detail made my whole stay feel extra special.

I'm writing as the parent of someone who used to work for Desert Islands Resort by Anantara and I'm really disappointed in how Minor Hotels Group handled the situation. My son was let go over a small amount of money that was actually returned to them. He was pressured to sign a confession without any HR or legal support and there was never a proper investigation. I sent multiple emails to leadership and the ethics team with no response. This wasn't handled with any compassion, honesty, or basic professionalism. A company that claims to have worldwide standards shouldn't be throwing junior staff under the bus to cover up mistakes by management. Anyone thinking about working there or staying there should really consider whether this company actually lives up to what it says.

My five night stay fell short of what I'd expect from a luxury hotel. The property itself is beautiful and staff were generally pleasant and welcoming, but service didn't match the five star reputation. Housekeeping never cleaned the room before noon on any day of my visit which was inconvenient. Once they didn't refill water, soap, and coffee. The towels went two days without being changed and the shower had drainage problems. I reported it but nothing was done during my stay. At checkout there was a huge line with just one person at the desk causing annoying delays. Despite some good moments, everything together just didn't feel like luxury service. Won't be returning sadly.

Really unhappy with the NamJai membership and frankly the staff interactions were uncomfortable. The membership itself is basically pointless since you can find the exact same deals on other apps like Entertainer with buy-one-get-one offers for spa treatments, hotel nights, and brunch deals. That's the bigger issue. Then there's their referral program which has this absolutely bonkers rule that blocks you from sitting at the same table as family or friends you referred. We brought three families to brunch and they wouldn't let us sit together. We were forced to maintain 5cm distance between tables instead. Then on top of it all, staff didn't even acknowledge our three valid memberships and made us pay full price for a brunch that should have been complimentary. Just not okay.

Really frustrated with my experience. The NamJai membership honestly isn't worth it - you can get the same deals elsewhere like on Entertainer with buy one get one offers for spa, rooms, brunches and more. But the worst part was this bizarre dining rule they have. They won't let you sit with family or friends you referred to join the membership. We showed up with three families for brunch and they literally made us keep 5cm between our tables instead of letting us sit together. On top of that, the staff didn't even recognize our three valid memberships and charged us for brunch that should've been free. It's ridiculous and made no sense.

I need to share my negative experience with the NamJay membership program. First off, I was let down by how limited the actual benefits are. Many of the discounts you get with NamJay are available on other platforms like Entertainer too, with those same buy-one-get-one deals for treatments, room stays, and brunches. Doesn't feel very exclusive. Then there's their referral system which has this unbelievable rule where you can't sit together with your referred family and friends when you dine. We went to brunch with three families and they refused to let us share tables. Instead we had to sit just 5cm apart like it was some kind of isolation exercise. It was awkward and weird. Plus when the bill came, their staff didn't even recognize our three memberships so we got charged full price for something that should've been covered. Frustrating all around.

Stayed at the Legian location with our family of three and had a really nice time. The hotel is lovely and the staff are genuinely friendly and always willing to help with anything you need. Our rooms were clean and well maintained. Everyone does their job well and we'd definitely suggest this place to others looking for a good resort experience.

Outstanding experience thanks to the team! The front desk crew was incredibly warm, helpful, and genuinely went above and beyond. Special shout out to Ahmed, Kevin, and Ariel for their exceptional support. The Crescendo restaurant staff Diana, Faiyaz, and Venu were wonderful too, taking great care of us the entire stay and even surprising us with cake and well wishes on our final day. These folks deserve major recognition. Ariel also helped us work through some challenges. Really appreciate everyone's kindness and dedication.

Very disappointed with what was promised versus what we got. For a room over 250 euros per night, we faced a garage view. The vegan breakfast was a huge letdown. Management swore they had excellent vegan options but clearly whoever said that doesn't understand modern vegan food. Their F&B team seems to think vegans only eat raw vegetables like rabbits. In this day and age, that's simply ignorant with no excuse. At that price point, I expect staff to understand what they're offering. I should have been able to choose vegan sausage, vegan ham, vegan croissants, or vegan pastries. Every dish should have been labeled clearly as vegan or not. But apparently that's too much work for them. Why claim you have amazing vegan options when we felt completely left out and had to buy our own food to have a decent breakfast? Really disappointed. Been a customer since the Regent days back in 1990 but won't be returning unless they offer real solutions.

Amazing holiday at a genuinely friendly resort. Perfect for families with kids of all ages. The lagoons and pools are everywhere and most areas are shallow and safe for children. Lots of staff around watching over everything. Have to give big props to Jamal in housekeeping who was super helpful and always ready to assist.

One of the best spa experiences we've had. The massage and skincare treatments were incredibly professional and thoughtful. The therapists really knew their stuff and paid attention to what we needed. Dao and her team absolutely nailed our sessions. We're going back for another treatment before we head out. Really impressed with the whole spa operation.

I want to warn people about the Anantara Vacation Club membership scheme. Years back our family responded to an ad and visited their Phuket property. They offered a free two night stay at a gorgeous resort if we just attended a sales presentation about the club. The sales guy was convincing and made it sound so appealing that we missed some major red flags. Here's what they don't tell you upfront. First, they charge nearly two thousand dollars every January in admin fees and these charges keep going up yearly. Over thirty years you end up paying way more than double what you initially think. Second, they make it seem like your points will stay valuable but the truth is your buying power shrinks every year because you get fewer points which means fewer nights. Third, the hotels you can actually book through the club are much lower quality than the fancy Anantara properties. The Phuket resort where we bought in was dangled as bait and never offered again. Finally their customer support is awful and takes forever to respond. Don't fall for it like we did.