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The 14-day return policy is outdated compared to other clothing retailers, which typically allow 30 to 90 days. This strict window puts Melanie Lyne at a real disadvantage in the market. It seems like it's just a matter of time before they fade away like so many other retailers with similarly restrictive policies. At least I'm looking forward to catching some deals during their clearance sales when that day comes.

Their updated return policy is terrible. I can't believe how they're pulling this off. This feels like outright taking advantage of customers. I'm never going back to this brand. I'm really upset about this.

I got a winter hat as a gift during the holidays and wanted to swap it for a different style since I didn't care for the pattern. The item had never been worn and the tags were intact, and I had the gift receipt. Unfortunately, the store wouldn't let me exchange it because they classify hats as personal items that can't be returned, even though this wasn't noted anywhere on my receipt. I'm really upset because my husband put thought into his gift, and now it's completely wasted. I've been a loyal customer for years, spending thousands there annually, but this is the last straw. Clearly there are plenty of other stores that value their customers more than Melanie Lyne does.

I worked for this company and was treated terribly. When I reached out to corporate about my experience, they dismissed me entirely. That's how a major brand treats its own employees, which says everything you need to know.

I received a damaged coat and was told my refund would go on a gift card instead of back to my credit card. I then used that gift card to buy two items, keeping one and planning to return the other. I assumed the refund for the second item would go back to my card, but instead it issued another gift card. This was confusing, and when I relied on misinformation from a staff member and made a third purchase, I decided this whole process felt sketchy. When I called customer service to ask about returning my recent items for an actual refund, they refused and wouldn't escalate my complaint. The brand is overpriced, the fabrics are mostly cheap polyester, and their customer service is absolutely terrible. I won't be shopping there again.

I attempted to return a clothing item that was never worn and still had its tags attached. Customer service emailed me back refusing the return and declining to issue a return label. Their policy allows returns within 21 days, which is really restrictive, especially for gift items where you have no control over the purchase date. I got absolutely no flexibility or understanding of my situation. Other retailers have much more reasonable return windows and are willing to work with customers. As someone in customer service myself, I know how important it is to show that you care about your customers' satisfaction. This company clearly doesn't, and I won't be ordering from them again.

I purchased a shirt that turned out to have makeup stains on the collar when I got it home. When I tried to return it, they refused and tried to suggest I was responsible for the damage. This is completely unacceptable since I don't even wear makeup. It's clear they sold me a used item and won't stand behind their product.

I'm a regular shopper at this brand and have bought plenty from them over time, including a nice mother of the bride dress last year and a couple pairs of formal pants. But my experience last week was absolutely the worst I've ever had, including when dealing with corporate management. If you have an issue, honestly don't bother trying to get help. I made four phone calls and sent two emails with no response. When they finally did get back to me, it was awful. I bought a pair of denim jeans for ninety dollars that were too large due to sizing issues. I wore them once and removed the tag, then washed them following the care instructions. They faded and got incredibly wrinkled, taking almost twenty minutes to iron out. That's not the quality you'd expect from that price point. But here's the thing, through washing them I realized these are budget quality jeans. I explained to their team that the ironing effort wasn't worth it for the price, and they just didn't care. I followed up with four calls to customer service and two emails with no real help. I even asked to speak with a manager and gave them times I was available, but nobody called back. No offers, no solutions, nothing. My time was completely wasted. They don't care about keeping your business, plain and simple.

Several of the items I received were damaged or already used. I wanted to return some pieces, but couldn't because they were on final sale. The sizing is also really problematic, with barely a quarter of my purchases actually fitting me well while the rest were a waste of money. I should have gone to the store to try things on rather than relying on their website measurements. I placed trust in this company because I thought they were a Canadian brand, but I'm very disappointed. I won't be shopping with them or their sister brand anymore.

Two of the blouses I ordered online didn't fit properly, and I later realized they were marked as final sale at checkout, though I don't remember seeing that clearly. One item that cost about sixty dollars after a big discount was surprisingly poor quality for the price, something you could probably pick up elsewhere for much less. The other piece was a sizing issue since the small hung on me like a large, with sleeves that fell off despite being designed with elastic. I reached out to customer service asking if we could exchange the items rather than get a refund, but never heard back. This isn't my first letdown with this brand this year, and honestly, it'll probably be my last.

Don't shop online with this retailer. I grabbed a coat on impulse and fell in love with it, but it was unfortunately way oversized for me. Within 30 days, I bought and returned two other sizes to get the fit I wanted. The first return went smoothly, and I even walked out with an additional two pairs of pants. I got the right size five days ago, but when I tried to return the unworn, perfectly conditioned original size with tags still attached and buttons intact, they refused. Now I'm stuck with two identical coats in different sizes. I tried escalating the issue both in store and over the phone, but they won't budge. I don't understand why they don't want to do business with me, but I wanted to share my frustration with others.

This company is deceptive and dishonest. I ordered a dress online for an important family event and their policy clearly stated 14 days for returns. When I went to the store the same day I received it, the associate told me their policy had changed and I could only get store credit instead of a refund. Their customer service claimed there was a new policy that I somehow missed. I have a screenshot of the original policy from my order confirmation email showing the 14-day window. This is absolutely unacceptable and I will never shop there again.

Our shopping trip to a local mall location was wonderful. The team there was incredibly welcoming and knowledgeable, helping us pick out pieces we absolutely love in the right sizes. We especially want to thank one of the staff members who went above and beyond with her kindness and patience. This is the kind of service that keeps us coming back.

We visited a location at a local mall in Delta and had an amazing shopping experience. The staff went out of their way to help us find exactly what we wanted and made sure we had the right sizes. One staff member in particular was incredibly sweet and made the whole visit enjoyable. We really appreciate the personalized service and will definitely be back.

This is absolutely terrible. Complete rip off with zero customer service. Good luck trying to get your money back. The product is a total joke and completely unusable, whether you want to wear it regularly or just to the gym or bed. It's awful and a total waste of money.