Potterybarnkids Reviews

Purchased an expensive baby dresser for my son, and it cost over $800. Within less than a year, the drawer broke. I requested a repair or donation option, but they're refusing to help. I'm not asking for a refund, just a fix. This was a poor value for the price, and I should have shopped elsewhere.

I bought a baby dresser for my son and paid over $800 for it. Less than a year later, a drawer broke. I asked them to fix it or at least let someone else use it, but they're refusing. I don't even want my money back, just fix the drawer. For that price, I would've been better off shopping at a discount store.

Ordered two kids adirondack chairs as gifts on July 8 and was told they'd arrive between July 13-21. Still waiting, and now they're saying the 29th. The chairs won't arrive in time for the party. The customer service team is honestly the worst I've dealt with. I'm never shopping there again.

I sent two different expensive gifts through them and both times they left out the gift cards but had no problem charging me $8.50 for wrapping each one. I had to call to ask where they were. They didn't include any message, so the recipients had no clue who sent the gifts. It was really embarrassing, especially since my godson thought I didn't acknowledge his new baby.

Ordered a loft bed for my daughter and it showed up broken. The replacement delivery crew came but wouldn't wait 15 minutes for the elevator to free up, so they left. I requested a specific delivery window to make sure I'd be there, and they wouldn't accommodate that. Their third delivery attempt happened today and they didn't even show. No explanation, no warning. This is absolutely unacceptable and I will never buy from them again. Worst customer service ever.

Ordered a loft bed for my daughter and it's been a nightmare. The first delivery arrived damaged. When they sent a replacement, the delivery crew wouldn't wait 15 minutes for the elevator and just left. I specifically asked for a set delivery time so I'd be home, but they refused. Today was supposed to be their third attempt and they never showed up without any heads up. I'm done with this company. Worst service I've ever experienced and I won't be ordering from them again.

I ordered a stroller and car seat and got just the stroller. A representative asked me to send the stroller back so she could ship everything together, saying it would go out the next day and arrive before my shower. That didn't happen. The delivery dates keep changing and I've called multiple times. Each time I get different information. Don't buy from here because they'll charge you whenever they feel like sending your stuff.

I ordered a stroller and car seat for my daughter. They sent the stroller but forgot the car seat. The rep said to return the stroller and she'd ship both items the next day in time for my shower the following week. That didn't happen. The shipping dates keep getting pushed back and I've called several times only to get different answers each time. Nobody has reliable information. Don't order here if you want what you paid for delivered on time.

After reading other reviews here, I realized their customer service is consistently bad across the board. Let me share my own experience. I ordered a monogrammed sherpa robe for my niece well before Christmas and paid for the personalization. It arrived blank. I called immediately and they said the color I wanted was out of stock. I picked a different color but they refused to expedite it to meet Christmas, saying January 5 was the soonest. But their website said Christmas delivery was possible. I could see they were so backed up that nothing was arriving on time, yet people ordering now think gifts will arrive in time. Really poor business. The rep named Jo was lovely and tried her best, so I felt bad for her since she's probably getting tons of these calls.

I ordered a monogrammed sherpa robe for my niece as a Christmas gift and paid for the personalization way ahead of time. When it arrived, there was nothing on it. I called right away and they said the original color was sold out, so I picked a different one. But they wouldn't rush it to get here by Christmas, even though it was still 10 days away. They said the earliest was January 5. I checked the website while on the phone and it said it would arrive by Christmas. That's dishonest because they knew their backlog wouldn't allow it. I felt bad for the rep helping me, but this is really poor business practice.