Plow & Hearth Reviews

I bought a TV stand and it came in pretty rough shape from the shipping process. What impressed me most was how fast they stepped up. Called them the next morning and boom, same day fix. No excuses, no hassle, just real people who wanted to make it right. Both folks I talked to were genuinely nice and actually seemed to care about fixing the problem. Plus I've noticed their prices are solid and often better than what I find elsewhere for similar stuff. This experience made me a repeat customer for sure. Quality furniture with a company that truly has your back is rare these days.

We bought an outdoor fire pit and a fireplace tool set. The fire pit showed up when promised, but the tool set got delayed with absolutely no heads up about it. Finally called them and found out we had to wait another two months. Never dealing with them again.

Their quality and service have absolutely tanked. We've been satisfied customers for many years but after what happened this season, we're finished. The item was poorly made, shipping was bad, and the packaging was sloppy. Trying to get a return approved and actually get a refund turned into a months long battle. Still waiting for our money back even though we sent the item back weeks ago.

I'm done with this place after being a loyal shopper for way too long. Bought two bulb garden subscriptions as Christmas presents for about $284 each. They messed up the billing, then later asked me for payment which I made right away through their system. I verified the charge hit my account, but now they're saying they have zero record of it and demanding I prove I paid. Their system obviously lost the payment or stuck it in the wrong account. They won't check their email where I submitted it and keep being rude about the whole thing. Their financial side is unreliable and I won't be back.

First time ordering and it'll be the last. Bought a decorative bunny in a basket as a present. After adding shipping it came to over $23. When I got home and opened it, the item was broken. Shipped via carrier so there's shared responsibility but I blame the company since they packaged it. There were no fragile or handle with care stickers on a box containing glass. The item wasn't wrapped well and the box was twice the size, so everything rolled around inside. Called customer service and while I am getting my money back, it was super disappointing overall.

The delivery took forever, but they came through and fixed things.

This company is hands down the worst I've ever ordered from. I'm upset I didn't know Wind and Weather was connected to them before I placed my order back in May. The item was backordered until September and today I got another email saying it's delayed even more. First time around, an outdoor fairy cottage arrived completely broken from terrible packing. Second time, a garden sign came with just one stake when it needed two. Spent months trying to get them to send the second stake but couldn't get it done. Each time I got refunded but what I wanted was the actual product in working condition. This ceramic fish I just ordered has me really worried it's going to arrive in pieces.

Ordered something that's been on backorder for six weeks now. I get that sometimes these things happen. Then my second order arrived today and all the hardware needed for assembly was missing. There's clearly no quality control or accountability. Not ordering from them anymore.

I got one of their Christmas bulb gardens and honestly it's been disappointing. It arrived in late November which was fine, and I've ordered from them before so I wasn't new to the company. But weeks have gone by and I've only gotten two pathetic looking flowers. Not many more seem to be coming either. This wasn't a cheap purchase either. I've tried to leave a negative review on their site but doesn't look like they let you do that. Just want to warn folks not to bother with their bulb garden type products.

I shopped with them for many years and worked there too, which gave me a front row seat to the decline. The company got acquired by a larger corporation and after that, everything changed for the worse. They started stocking their own manufactured items and honestly, the quality was terrible. During the holiday seasons I worked there, we had a flood of returns because items didn't work or couldn't be assembled properly. As both a customer and employee, I could see the quality dropping off dramatically. It's unfortunate when a family owned operation gets taken over by a big corporation focused on cheap manufacturing. Stores have even closed down now.