CBDmd sells CBD products including gummies, oils, and other supplements available at cbdmd.com. This page features shopper ratings and reviews to help you understand what customers experience when ordering from the site, including product quality, shipping speed, customer service responsiveness, and subscription management.
Cbdmd Reviews
What Shoppers Say About Cbdmd
CBDmd shoppers are divided in their experiences. Those satisfied with the company praise fast shipping, responsive customer support, and product quality, with some reporting consistent repeat purchases over months or years. However, a substantial portion of reviewers report significant service issues: unresponsive customer support despite being helpful when reached, lack of proactive communication about backorders or delays, unexpected subscription changes without consent that include discontinued items at higher prices with reduced quantities, and difficulty managing account settings like unsubscribing from mailing lists.
Common frustrations center on the gap between initial support responsiveness and follow-up communication, particularly regarding exchanges, refunds, and account management. Reviewers describe waiting weeks without updates on order status or customer service inquiries, creating uncertainty and requiring customers to initiate contact rather than the company proactively keeping them informed. While product quality itself receives consistent praise, operational and communication shortcomings significantly undermine the overall customer experience for a substantial segment of buyers.
Customer Reviews (16)
Sorted by: Most recentI've been ordering their CBD stuff for quite a while now. Orders arrive quickly and their support team is really responsive when you need help.
Been getting sleep gummies regularly for the past seven months. Then out of nowhere, my subscription started sending me a completely different product without asking. The original item I'd been ordering got discontinued, and they swapped it in without telling me. Plus the new one costs double and only has half the gummies. When I checked my order history, it's now showing I've been buying the new product the whole time, which is bogus because I still have all my old bottles. The replacement just doesn't work as good either, I have to take three at once to feel anything.
After placing my order, I found out the item was backordered. Three weeks passed while I waited without any updates from the company. Eventually I just cancelled everything. The customer service team was actually pretty helpful when I reached out, but the company should have been more proactive about communicating the delay, especially once it stretched past just a couple days.
The product itself is great but I'm having trouble with an exchange. I accidentally put the wrong thing in my order, but after waiting three weeks I still haven't heard back about whether they'll swap it out for what I actually wanted.
Terrible experience with this company overall. I took part in a research project as a participant and they promised a complimentary premium box as a thank you for writing a review afterward. Seemed fair to me. What followed was three months of unanswered messages, people in the company claiming they couldn't locate anyone in marketing even though they work there, and then ignoring complaints sent to the Better Business Bureau for another month. They just don't care about their customers at the end of the day.
Recently picked up some CBD gummies for managing pain and honestly they exceeded my expectations. They tasted wonderful and actually helped with the pain. The flavor was really pleasant and fruity without being overly sugary, which I appreciated. For pain management, these gummies really delivered. I felt meaningful relief from chronic back pain at the normal dosage. The results were gentle but definitely noticeable, and they helped me feel more relaxed in the evenings. These are clearly well-made using good quality components and come in easy to use packaging. Each piece has consistent dosing so you always know what you're taking. I'd definitely suggest these gummies for anyone wanting a nice tasting option that actually works for pain control. They were delicious and they provided what I was looking for. I'm planning to order them again.
Their products have been my go-to for the past two years and I honestly love them all. The sleep gel capsules are my favorite, but whenever there's a promotion running, they're suddenly out of stock. There was this national hemp day sale with 60% off and the product disappeared within hours. If they're not stocking enough inventory to meet demand during sales, why even advertise the deals? It's aggravating because I'm a loyal customer, spent over three grand with them, recommended them to people I know, and even bought shares in the company. This keeps happening and it makes me want to shop somewhere else, which is disappointing.
I'm unable to use CBD products because of my medications and I never subscribed to get emails from this company. Yet somehow they're constantly sending me messages. I'm not overstating this when I say it's every single day. I have no clue if hitting unsubscribe will actually help. Even if it does, what are the odds their marketing team stops? My inbox automatically files them as junk, but it gets annoying seeing how stuffed that folder gets, especially when I'm looking for something legitimate that accidentally got flagged.
Feel like I got ripped off here. Picked up a high-strength CBD oil recently and it just didn't work. The product itself looks thin and doesn't have much taste, plus it barely did anything unless I used way more than the recommended amount. The price tag is pretty steep, though I will say they processed my refund without too much hassle. I'm switching back to another brand I liked before.
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