Tommie Copper sells compression wear and recovery apparel, including sleeves, shirts, socks, and bras. This page aggregates shopper reviews and ratings for the store to help you understand what customers report about product quality, fit, customer service, and return policies.
Tommie Copper Reviews
1.0
15 reviews
What Shoppers Say About Tommie Copper
Created with AI, based on recent reviews
Tommie Copper has received exclusively one-star ratings from 15 shoppers on RetailCoupons.com. Reviewers report significant issues with product quality, citing flimsy materials, poor fit, loose threads, and compression that fails to deliver as advertised. The most consistent complaint centers on the company's return and exchange policies, with multiple shoppers describing high return shipping fees (ranging from $11.50 to $12.95), deductions from refunds, difficulty reaching customer service, and inflexible exchange policies that require receipts even for gift purchases.
Beyond product and return concerns, shoppers report problematic customer service experiences, including long hold times, refusals to cancel orders before shipment, and unresponsive support when packages fail to arrive. Several reviewers describe feeling that the products are overpriced relative to quality, and the accumulation of shipping costs, return fees, and partial refund deductions has left multiple customers significantly out of pocket even after attempting returns. No positive aspects of the shopping experience were mentioned across the available reviews.
Customer Reviews (15)
Sorted by: Most recentMichael B.Feb 12, 2026
Purchased compression wrist sleeves and they were absolutely terrible. No real compression, flimsy material, way overpriced for what you get. I returned them right away. They tried charging me $11.50 for their return label but I found a cheaper option online and shipped it back for $5 instead. Even with that, they still kept $7.99 from my refund.
Dorothy G.Feb 6, 2026
The bra I ordered didn't fit right and wasn't like what was advertised. I paid about $25 just in shipping costs. Then it cost me $12.95 to return it, and if I wanted to get it back for another try, that would've been another $12.95. I'm never ordering from Tommie Copper again and I'd strongly encourage anyone considering it to look at their return policy because it definitely isn't free.
Michelle A.Jul 9, 2025
Customer service here is terrible. I bought something and the very next day it went on sale for $60 less. I called to cancel the order before it shipped, but they refused to cancel it. They said I'd have to wait and return it once it arrived. When I called later to arrange the return, they wanted $12.50 for a return label. The rep on the phone was dismissive and said they don't have the ability to cancel orders and told me 'we don't have the capability to do that, you can't take it out on us because you changed your mind.'
Connor M.Feb 7, 2025
When I opened the sock, the inside was full of loose thread knots that made it nearly impossible to put on. By the time I realized how bad it was, too much time had passed to send it back. I'm only getting around to writing this review now.
Edward S.Feb 4, 2025
I got 2 compression shirts as a gift and they were Large instead of XL. I sat on hold for 45 minutes to call about exchanging them for the right size. The shirts were still sealed and had tags attached. The person on the phone told me I couldn't exchange anything without a receipt, even though I'm a repeat customer and in their system. I even offered to pay shipping both directions. This company is a total rip-off.
Jennifer P.Jan 8, 2024
I ordered something over 3 and a half weeks ago and still haven't gotten it. They shipped it through DHL and I got a notification saying it was delivered, but it definitely didn't come to my house. When I tried contacting DHL about it, I got no response. Now I'm trying to reach Tommie Copper but I've been on hold forever listening to that same piano music over and over. Does anyone even answer the phone there? I normally prefer buying straight from companies instead of going through Amazon, but this experience makes me think Amazon would've been the better choice.
Robert C.Dec 28, 2023
Tried to send back something right after Christmas and nothing worked. Their website wouldn't accept my email address when I tried filling out the return form online. The phone line said they were closed for the holiday. I emailed customer service directly and got a message saying their system was down for updates. Pretty convenient timing that returns can't be processed and there's no way to reach anyone.
David R.Nov 29, 2023
There was a mistake with my order and I tried to fix it right after placing it online, but there was no way to change it. When I called customer service the next morning, they said it was too late and I'd have to return it and place a new order instead. On top of that, I'd have to pay for return shipping myself. Plus I spent 20 minutes on hold just to get that answer. This was my first purchase from them and I'm pretty disappointed.
Patricia L.Nov 6, 2023
I've placed two orders with them and sent back a pair of women's capris for an exchange. The tracking confirmed they got it on October 23, 2023, but I haven't heard a word from them. I've been stuck on hold for over 45 minutes trying to reach someone, and I even got disconnected once. While waiting, I've been reading through the terrible feedback about their service and how they treat customers. I'm done with this company.
Karen T.Oct 30, 2023
I've been trying to get ahold of these people all week. I've sent 3 separate emails and got zero responses. I've called 4 different times, waiting on hold for as long as 44 minutes once, then 30, then 17, then 14 minutes. Nobody ever picks up. I need to get a refund of $124 for items they claim they already received back. I'm calling the Better Business Bureau next. This is incredibly frustrating. It's wild that they have celebrity endorsements when their customer service is this bad. I would never tell anyone to buy from this company.
Tommie Copper Review FAQ
How is Tommie Copper's rating calculated?
The store's rating of 1.0 out of 5 is based on 15 customer reviews submitted to RetailCoupons.com. Each review includes a star rating and written feedback about the shopping experience.
What do shoppers praise about Tommie Copper?
Current reviews available on RetailCoupons.com do not contain positive feedback. All 15 reviews received one-star ratings, so we cannot identify commonly praised aspects of the company at this time.
What are the main complaints about Tommie Copper?
The primary complaints are: poor product quality and fit relative to advertising claims, material defects such as loose threads, weak or nonexistent compression, high return shipping fees ($11.50 to $12.95), deductions from refunds, difficult and slow customer service (long hold times, unresponsive support), refusal to cancel orders before shipment, and inflexible exchange policies that require receipts even for gifts.
Are shoppers satisfied with Tommie Copper's return process?
No. Shoppers consistently report dissatisfaction with the return process, citing costly return shipping labels, additional fees for exchanges, deductions from refunds, long wait times on customer service calls, and difficulty getting returns approved without original receipts. Multiple reviewers noted that return costs and restrictions made the purchasing experience financially unfavorable overall.
Would shoppers recommend Tommie Copper?
Based on available reviews, shoppers explicitly discourage others from purchasing from Tommie Copper. One reviewer stated, 'I'm never ordering from Tommie Copper again and I'd strongly encourage anyone considering it to look at their return' policies, and the consistent one-star ratings reflect that customers do not recommend the store.