Kbserver Netgear Reviews

Support Takes Forever and Gets It Wrong: Hard to figure out why I should stick with them when they apparently don't have enough staff to handle basic customer service tasks. I just want to transfer my paid membership subscription to my new Orbi system that I factory reset. They claim they have no record of it, but I have the receipt showing I paid for a year of service just five months ago. They want me to send them a copy of my receipt even though I'm using the same email account connected to my purchase. This is ridiculous and unhelpful.

Unprofessional Conduct on a Major Project: I worked as a subcontractor and created the network design for a significant client. I had all the proper documentation and brought Netgear into the project with 70 M4300 switches. The main contractor then went straight to the regional office and purchased the same switches, ignoring our established arrangement. When I complained, their team said they'd support the other buyer more than they'd support me. I had months of emails proving our original agreement, but they basically took my designs and cut me out. After repeated attempts to resolve it, they ignored me completely. I also contacted their US office with the same results. After buying their switches for years, I'm switching to other brands like TPLINK or Planet because at least those companies have integrity and ethics.

Never Again With This Brand: Won't be buying another Netgear device ever. Spent six hundred dollars on their top model router and it's complete junk. The tech support people hang up on you and never call back. Anyone looking to buy should think twice.

Can't Get Software Updates to Install: Picked up a Netgear extender back in 2014. Still works okay but every six months they email me about a software update. I've spent about half a day multiple times trying to update it through both my computer and phone, and nothing has worked in six years. They won't give me helpful guidance and charging for support would cost more than a brand new unit. Got a different brand for the other side of the house instead.

Dishonest Support Response: Bought an R6000 two years back. The thing failed just ten days after the warranty expired from a hardware defect, and it sure feels intentional. Netgear should know that consumer protection law requires them to fix or replace products with hardware failures for years after purchase. Called support, they acknowledged this and promised to call back with replacement details. Never heard from them again. My case notes haven't been updated and now their call center in another country just hangs up on me. I'm taking this to the consumer protection agency and Amazon.

All the Negative Reviews Are Right: I completely agree with every bad review out there. The support team is absolutely terrible. I spent three hours total on calls trying to get a warranty replacement and still haven't gotten anywhere. Stay away from Netgear products.

Watch Out for Hidden Charges After Warranty: Be warned that if your modem or router breaks after the tech support window ends, you'll pay extra fees even though hardware coverage lasts a year. Should have been suspicious when I had to contact support just to ask about my one year hardware warranty. When I finally reached them, the first person just asked how many lights were on and decided everything was fine based on that. All lights were on, so he ruled out hardware failure. Then they basically told me I'd have to buy a support plan to go further. Dropped a hundred twenty five dollars on a year of support. They transferred me to a technician who just had me reset everything on their website, and suddenly it worked. That's the fix they wanted a hundred twenty five bucks for. The first guy could have suggested that before charging me. This whole setup feels like a scam.

Worked Great Until It Suddenly Didn't: Ran perfectly for a while, then one day I tried logging into an online game that requires internet and couldn't connect. Thought that was weird, so I checked the connection. Internet was completely down. Never happened before in all my time using it. Performance had been rock solid, no random drops or anything. But this one day the connection went out for hours and we never figured out why. We ended up switching providers after that.

Two Year Old CM600 Now Unusable: Purchased a CM600 modem just over two years back for my Comcast internet setup, no phone or TV included. Service quality has been really bad, and after the pandemic started, it became almost impossible to use most of the time. Rebooting temporarily helps, and my ISP says the modem's gone bad. It still looks fairly new to me though. Tried asking Netgear for help through their website, but they only support products within the first ninety days of purchase. I really wanted to give them a chance to check if their product had actually failed, but they clearly aren't interested in anything past the ninety day mark. Thinking an Arris modem might be worth a try instead.

No Help on Out of Warranty Equipment: Bought a CM600 modem over two years ago for my Comcast internet service. Performance has been really disappointing, and once the pandemic hit, the connection became nearly unusable at times. Rebooting helps temporarily, and Comcast says the modem might be failing. I tried reaching out to Netgear through their website to see if they could help diagnose the problem, but they only offer support within the first ninety days of purchase. Frustrating because I wanted to give them a chance to tell me if their hardware had actually failed, but apparently they don't care about products older than three months. Looks like I'll be trying an Arris modem instead.