Groupon Canada Reviews

Placed an order for a single eyebrow service and got charged twice. When I told them about the error, they wouldn't reverse the charge. They kept pushing site credit on me as if I'd want to risk using them again.

Been a customer for several years without issues until recently. My concert tickets have been stuck on pending for two months and won't load. I contacted support about it and they just ignore the actual problem, keeping sending me instructions about how to log into the app instead. They're basically patronizing me. They sent another email with the same basic login steps and generic info about accessing my pass, telling me to find my seats. But I don't have any tickets because they're still showing pending! And naturally, no refunds available. Groupon - your outsourced customer service might save money but it's completely useless when people actually need help.

Absolute scam! I tried it for the first time early this year and booked what I thought was laser liposuction treatment at a location in the city. When I showed up, they said it was actually a facial appointment. They did refund that quickly, so I figured it was just a mix-up and gave them another chance. My second booking was with a downtown spa for a Thursday, but I had to call in to work so I contacted them to reschedule. They sent me an email basically saying they wouldn't move forward with anything. I lost over a hundred dollars because they refused to help at all. You'll get ripped off and their response is basically tough luck. Save your money and pay more at a real business instead of being foolish like I was. The email exchanges would blow your mind if I could show you.

I bought a Costco membership through their platform and when I tried to use it at the store, they told me it wasn't valid. Instead of giving me a real refund, they offered site credits. Not the kind of company I feel comfortable trusting with my money.

The selection of deals available is fantastic and the app is really intuitive to navigate. Only downside is wishing the listed prices already had taxes built in instead of having them added at checkout.

Purchased a voucher for a safari attraction for about $111 that was good until mid-October. When I went to use it on the 11th, they informed me the season was winding down and most animals wouldn't be visible. They suggested either getting a refund from the platform or using it next year, saying $45 would be a better deal. I paid that instead, but once inside I was really disappointed with how few animals there were. Most creatures and birds were gone, and the place was mainly set up for Halloween activities. When I tried to get my money back or extend my pass through customer service, they refused both options. I felt completely taken advantage of. Before buying from them, know that prices at the gate are usually better. I regret this purchase and would suggest avoiding this service. I'm truly let down by how they handled this.

Got a couples wine tour as a birthday gift from a friend. When I tried to book a date three days later, everything was full. Their support team was useless and totally clueless. Why on earth are they selling experiences with no availability?

Ordered earrings from a seller through here and my package never showed up. The company said they'd reach out to me but never did. When I asked for my money back, they would only give me credit to use on the site instead. What's worse is the same seller is still doing business here even though they don't actually ship what they're selling. I made the mistake of ordering from them again using that credit, not realizing it was the same unreliable company.

Bought two items over two months ago, a camping hammock and a posture corrector, which were supposed to arrive within two weeks. Nothing ever came and I had no way to track my order or reach anyone for help. This was my first and last time using the site. They took my payment and then disappeared. Is there even customer support available?

Save yourself the trouble and money. When issues come up with an order and you need to talk to someone, nothing gets solved. You'll either get responses from unhelpful AI or the same copy-paste message repeatedly. I've been going back and forth with them for months with zero progress. I bought an online trading class and when problems happened, they just ignored me instead of helping with the simple fix of moving my enrollment to when an English option opened up. The merchant ghosted me after I kept reaching out weekly with nothing. Their customer service doesn't care whatsoever. I'm lucky I only spent twenty dollars, otherwise I'd have lost everything. Never using them again and I'd urge you not to either.