GlossGenius offers salon and beauty professionals a combined booking and website platform. This page aggregates shopper ratings and reviews to help service providers evaluate the platform based on real customer experiences.
glossgenius.com Reviews
2.0
4 reviews
What Shoppers Say About glossgenius.com
Created with AI, based on recent reviews
Shoppers report serious concerns about GlossGenius's account management and payment handling. Multiple reviewers describe frozen payment information, accounts shut down without warning, and difficulties removing financial details from the system. One user stated their account was closed after processing $11,000 in transactions, with funds allegedly being refunded rather than transferred. Issues with the review moderation system were also mentioned, with claims that negative reviews disappear or get hidden from visibility.
On the positive side, one user praised the platform for combining booking and website functionality at a single price point and reported recommending it to others. However, this positive feedback is significantly outweighed by the volume and severity of complaints regarding payment security, account stability, and customer service responsiveness.
Customer Reviews (4)
Sorted by: Most recentDavid S.Apr 9, 2026
The review system on this platform is designed to trick people and doesn't show what clients actually experienced. I've noticed negative reviews disappearing or getting hidden without affecting a stylist's overall score. This means someone you think is highly rated might actually have way more complaints than their numbers suggest. A fair review system should show both the good and bad feedback without filtering. When bad reviews get taken down but good ones stay visible and ratings end up looking better than they really are, that's dishonest and it makes it harder for clients to figure out who to actually book with. I'd suggest not trusting the ratings here until they fix how this works.
Jennifer K.Mar 28, 2026
I've tested out several platforms now and I'm really happy with this one. You get a booking site and website all rolled into one price point. I've recommended it to three people already and they're all thrilled with it too!
Marcus T.Jan 24, 2026
GlossGenius is hands down the worst platform I've ever used. I canceled right after signing up, but my debit card info stayed locked in their system. They make you jump through hoops and fill out forms just to get your payment details removed, which should honestly happen instantly. I tried to fix it, but their email verification wouldn't go through no matter how many times I attempted it. Now I'm stuck unable to secure my banking details. Plus, they're holding back marketing campaigns for random "reviews" and charged me for a text campaign that never actually went out. This whole thing feels intentional, like they're trying to keep users trapped in their accounts. Whether it's complete incompetence or deliberate sketchy practices, I can't say for sure, but either way it's bad. I'm telling every salon owner and small business I know to stay away from this service.
Rachel M.Aug 27, 2025
I started using GlossGenius to manage my salon business and it looked promising at first. I set up my account, started taking client payments, and ended up processing over $11,000 through their system. Then suddenly they just shut down my account without warning. Instead of transferring the funds to me, they announced they'd be refunding everyone back to my clients. That's completely unfair and unprofessional. Those were actual services I provided, and GlossGenius shouldn't be deciding to give my earnings back. This messes with both my income and how my clients see me. As if that wasn't enough, they've made it impossible to reach them by phone, so I can't even try to sort this out directly. The whole thing is totally opaque and I'm getting zero real support. I'd really encourage other business owners to be careful before putting their money in GlossGenius's hands. They need to be upfront about what they do and have proper communication before situations like this happen. Having access cut off from $11,000 of my business money while being locked out of customer service is just unacceptable.
glossgenius.com Review FAQ
What is GlossGenius's overall rating at RetailCoupons.com?
GlossGenius is currently rated 2.0 out of 5 based on 4 customer reviews.
What are the most common complaints about GlossGenius?
The primary complaints center on payment processing issues, including difficulty removing payment information after cancellation, accounts being shut down without notice, and unclear handling of funds. Shoppers have also raised concerns about the review system potentially hiding or removing negative reviews.
Are there positive experiences reported on this platform?
Yes, at least one reviewer highlighted the value of having both booking and website features in a single package at one price point. However, positive feedback is minimal compared to the volume of negative experiences.
Do shoppers recommend GlossGenius?
The current reviews do not reflect strong overall recommendation. The majority of feedback focuses on serious operational and payment security issues that would likely discourage new users.
How should I interpret the ratings distribution?
Seventy-five percent of reviews rate GlossGenius at one star, while twenty-five percent give it five stars, with no mid-range ratings. This polarization suggests either highly satisfied users who bundle features together or users with critical payment and account management issues.