TYR Sport Reviews

Got myself a TYR long hair swim cap (picked it up from another retailer) and it's a really nice fit. The inside of the cap has a textured coating that feels good. My only complaint is it slides up a bit when I'm in the water, which is why I'm giving four stars instead of five. I'd love it if there was more room in it. Overall though, it's definitely better than the Speedo caps I had before.

Don't put your trust in this company. I bought some trainers that never got sent out. About a week later I finally heard back and they claimed there were shipping hold ups but promised it would go out the very next day. Five days went by with still no package, so I contacted them again. Turns out the item wasn't even in stock. The way they handled everything was completely unacceptable.

Just ordered 5 pairs of shoes not long ago. When my shipment got here last Friday, one item was missing from the box. I got on their chat to report it and all they could do was refund me for that one missing pair. But here's my question - what happens to customers who don't realize something is missing? That feels like a setup to me. I'm really upset about this situation because their idea of making it right was to send me a 20% off coupon, which basically means I have to give them more money just to get any kind of compensation. That doesn't seem right to me. I've already been in touch with their customer service team and all I got was a bunch of back and forth about it being oversold and them talking to the tech team. I'm still waiting to see if this gets resolved.

During Black Friday sales last fall, I grabbed a couple pairs of shoes from their website. It's now January and still haven't received them. Not one single customer service email has gotten answered. I won't be ordering from them again.

I've had to deal with TYR's customer support and it's been really disappointing - honestly among the worst I've experienced. The support staff just isn't helpful, they don't really solve anything, and they keep shutting down my support requests without actually doing anything. For a company this size, this is unacceptable service. I'm going to suggest to everyone I know that they should shop somewhere else. It's just not worth the aggravation dealing with them.

Customer service here is really not good. I sent several emails and even tried reaching out through their social media. I got one response that wasn't helpful at all and that was it - no follow-ups even after I emailed the person they pointed me to and also tried another customer service address I found on the site. The products seem solid enough but if anything goes wrong, you're basically on your own.

I cannot recommend this company. They're not being honest with their customers. Items show up marked as on sale on their website, but they won't actually honor those sale prices. When I called customer service, the head person essentially said there was nothing they could do about it. Really poor way to treat people.

Really let down by this company. Their products are excellent but the customer service is pretty terrible and seems more interested in protecting their bottom line than helping people. I bought some shoes and multiple retailers suggested sizing up. I used their online camera sizing tool which also recommended going a size larger than my usual size. Once they arrived, I put them on and walked around my house for just a moment - they were definitely too big. I carefully packed them back up and sent them out. I tracked my return via the shipping company and confirmed they had gotten it. But then I heard absolutely nothing. A week went by with no response to my email. I sent another email a week later. Still silence. It took over two weeks before anyone even contacted me back. They claimed the shoes were soiled and had been destroyed. This is not how you should treat paying customers. Even if there really was an issue with the shoes during transit or they somehow got damaged, they should have at least reached out to let me know what was going on. I'd suggest looking elsewhere for your athletic equipment.

The shoes are fine but the return costs are crazy. I had to pay shipping to get my order. These shoes run really tight - I normally wear a 12 but had to go larger with these. I then got charged for shipping the return back. They also didn't cover the cost of new packaging even though they used a cheap plastic bag to ship mine. On top of not refunding what I paid to ship the original order, they didn't give me all my sales tax back. When you add it all up it cost me about $25 in extra fees. I'd skip this company based on the overall customer experience.

I don't usually leave negative reviews but I think people should know what I went through. I wanted to support an American company and saw athletes using their gear. I used their shoe sizing tool to pick my size - specifically used the app with all the guides because the item was marked final sale. The shoe ended up being way too small. I emailed and called their support to let them know their sizing tool isn't working right. The person I dealt with was pretty unhelpful and honestly rude. They said they'd check into it and get back to me but never did. I have to say, even an automated system would have done better. I'm really disappointed by how this went. I won't be buying from them again and I'll be warning all my people to stay away. Maybe they should stick to what they know - swimwear.