CADDIS Reviews

After I ordered from them, they emailed saying my prescription was old when it wasn't. I explained that but they still had issues with my prescription docs not having the doctor's signature on it. Then they brought up something from a year ago when I had trouble getting an NPI number that my insurance needed. It feels like they don't want to help customers with normal problems. I've bought from them before and thought I'd give them another shot, but this experience makes me regret that.

Skip the CADDIS frames. My pair started falling apart and when I asked about a replacement or repair, they refused to help with either. Their customer service is terrible and there are better places to spend your money.

The tricky part about buying glasses online is you can't really know if they'll fit your face until you have them. These looked good on the website but didn't work for me at all. I was ready to try different frames instead, but when I looked at other options they either weren't available in the magnification I needed or the color I wanted. So I ended up donating to Caddis through their restocking fee while also paying to ship them back. That's just bad business.

Paid $162 for these glasses and the reader portion is literally just a tiny sliver I can't actually use them with. They're refusing to replace the lenses or take them back and fix the problem. So disappointed with glasses I can't even wear.

I bought two pairs of these glasses and they look beautiful and seem sturdy at first, but I've had nothing but problems. One pair's arm actually cracked when I followed their heating method to adjust them instead of using screws. The second pair got so loose I couldn't wear it anymore and heating them didn't help at all. I spent $220 for the first pair which only lasted seven months, then the replacement pair fell apart after three months. They won't warranty both pairs so I'm stuck. I take great care of my glasses and didn't do anything out of the ordinary, so this is really frustrating for the price.

Total scammer. I've never even visited this website or made any purchase, but they got my email and now I'm getting spammed and scammed by them. Stay away from these people.

Ordered glasses online for $8 shipping with a promised delivery of four business days. Almost a month later and I still don't have them. The tracking shows them bouncing all over and eventually getting sent back to Utah. One of their reps even texted me unsolicited a week ago trying to sell me more glasses, and when I explained the delivery problem all she said was sorry and to contact support. This has been a terrible experience and I'm disputing the charge on my card.

I had high hopes for these but they really let me down. Ordered progressive readers and when they arrived there was no prescription in them at all, plus one lens was scratched. Customer support wasn't helpful when I reached out through emails and had to call instead. They offered me 10% off and faster shipping but said it would still take five to seven business days to make new glasses. When I asked to speak to a manager about this mess, they said someone would call right back but never did. The whole thing took nearly two weeks to sort out and then another two weeks waiting for the correct pair. The frames are cool looking but for almost $200 in readers, the wait time and service aren't acceptable.

Grabbed a pair of classic readers with clear lenses and while the frames look great, I'm really disappointed with the actual lenses. They have this odd tint that makes looking through them uncomfortable and I can't see clearly at all, even though my prescription matches my other reading glasses perfectly. For glasses that cost over $100 and are supposed to be premium quality, it's pretty frustrating that they charge $8 just to send them back. I'm not going to shop here again.

The glasses I actually got turned out fine, but the journey to get them was rough. I received several bent pairs, one wrong prescription, and another pair with tons of fingerprints on the lenses which just seemed unprofessional. I had to return the bad ones and wait two more weeks to finally get the right pair. Really not happy with the process even though the frames themselves seem decent quality. I wanted to support this company but they made it hard.