High Country Gardens is an online retailer specializing in plants and gardening products delivered to your door. This page features customer reviews and ratings for the company, helping shoppers understand typical experiences with order fulfillment, plant quality, and customer service.
High Country Gardens Reviews
2.0
16 reviews
What Shoppers Say About High Country Gardens
Created with AI, based on recent reviews
High Country Gardens receives polarized feedback from shoppers, with roughly equal numbers of one-star and five-star reviews. Those satisfied with their purchases highlight responsive customer service, quick replacements when plants arrive in poor condition, and healthy plants that thrive after arrival. However, a substantial majority of reviewers report serious issues including plants arriving dead or diseased, infestations with spider mites and aphids, waterlogged shipments leading to root rot, and refusal to replace damaged plants. Several shoppers also express frustration with the company's inflexible pricing policies and lack of promised arrival notifications.
The inconsistency between positive and negative experiences suggests significant reliability problems with plant condition upon delivery. While the company's customer service response time receives praise from some, the frequency of dead or infested plants reaching customers indicates potential issues with packing, shipping logistics, or plant quality at the time of shipment. Shoppers considering orders should weigh the risk of receiving damaged plants against the possibility of responsive replacement service.
Customer Reviews (16)
Sorted by: Most recentDerek M.Apr 5, 2026
Got 6 granita raspberry ice plants shipped to me, and the whole process took about 10 days from purchase to delivery. When they arrived, they didn't look great, so I snapped some photos and sent them over. The company got back to me really fast with an email and set up a replacement order right away. Couldn't ask for better service than that
Lisa N.Apr 2, 2026
They refused to replace three plants that didn't make it, claiming it was too cold. Most nurseries won't ship until the weather warms up anyway. These three had no identification tags, and two were so tiny you'd need a magnifying glass to see them. They asked for information they already had in their system, then after I spent a couple hours dealing with this, they said to call if things improved when it got warmer. But there was no actual foliage on any of them, so they just disappeared. Their guarantees don't mean anything, and I'm out over $240. Zero customer service from this place
Patricia G.Apr 1, 2026
Overall really let down with this whole thing. I placed an order online and right after that your site started running discounts and free shipping deals. I asked if they could adjust the price and was told no without any hesitation. Another landscaping company did the exact same thing and gave me a refund immediately. When my order arrived, the grass was in bad shape, almost 90 percent dead. Just bad customer service and a bad experience. Won't be coming back
Victoria S.Oct 26, 2025
All 14 plants arrived dead after spending just a couple days in transit and sitting on my porch in warm weather. They don't stand behind their product once it ships from their facility. The condition must have been pretty bad to end up like that. Their arrival notification email that they promised never showed up
Brian T.Jun 22, 2025
Really satisfied with my purchase. I got a nice mix of different plants that shipped out within a few days. Just a heads up though, you probably want to avoid ordering on a Thursday if you can help it. Everything arrived in perfect shape and my plants are doing really well a month later. Placed the order in early May and it's now mid-June
Amanda C.May 6, 2025
Ordered 19 plants and roughly half arrived waterlogged and are fighting root rot. Another six have massive spider mite and aphid problems. Everything was shipped in one box, so I'm guessing the infestation spread to the rest. Right now I'm keeping them all separated and trying to rescue as many as possible before it's time to plant them out
Laura B.Mar 26, 2025
Shipping was pretty fast but the plants I got look nothing like the pictures online, especially the coral bells which came in completely different colors. They were also expensive for how small they were. I paid $16 per plant when I could get them at my local hardware store for $10 and they're four times bigger. Since the store had limited selection, I grabbed 12 from this company and I'm really disappointed with all of them
Thomas W.Aug 14, 2024
Most of the wildflower seeds I ordered didn't germinate. Out of the few live plants I got, one showed up completely dead. The soil was prepared properly, tilled and lightly covered with straw. I contacted High Country three times through email. They asked me to send back the tiny dead plant one time, which had rotted roots, so I sent photos instead. That's where it ended. They never responded to my concerns and basically ignored me
Patricia M.May 20, 2024
They do marketing really well and the catalog has useful info, but the plant quality has been rough. Most of what I received weren't even alive. They say their plants have great root systems, but that wasn't my experience at all in my orders from fall 2023 and spring 2024. Tiny plant plugs got shoved into dry soil and shipped out, and nothing made it. Don't waste your time or money
High Country Gardens Review FAQ
What is the average rating for High Country Gardens?
High Country Gardens is rated 2.0 out of 5 based on 16 customer reviews on RetailCoupons.com. The rating distribution is notably polarized, with 63 percent one-star reviews and 19 percent five-star reviews.
What do satisfied customers praise about High Country Gardens?
Shoppers who rate the company highly commend fast order processing (shipments within a few days), responsive and efficient customer service when replacements are needed, and healthy plants that continue thriving weeks after delivery. Some customers specifically noted satisfaction with mixed plant selections.
What are the main complaints about High Country Gardens?
The most frequent complaints involve plants arriving dead, waterlogged, or infested with pests like spider mites and aphids. Multiple reviewers report that the company refuses replacement claims by citing weather conditions or claiming plants were in acceptable condition at shipment. Additional complaints include missing arrival notification emails and refusal to adjust pricing when promotional discounts become available shortly after purchase.
Does High Country Gardens replace damaged or dead plants?
The company's replacement policy appears inconsistent. Some customers report receiving prompt replacements with minimal contact, while others describe having replacement requests denied with explanations related to weather conditions or transit time. Success may depend on plant condition documentation and specific circumstances.
Should I order from High Country Gardens?
Prospective customers should be aware of the significant risk of receiving dead or infested plants, though some shoppers have had positive experiences. If ordering, consider documenting plant condition immediately upon arrival and contacting customer service promptly. The company's responsiveness to service complaints may offer some recourse, but many customers report unsuccessful replacement attempts.