Nurse Mates offers medical footwear, compression hosiery, and healthcare apparel designed for professionals and patients. This page displays shopper reviews and ratings for Nurse Mates, helping you understand customer experiences with product quality, fit, durability, and the company's return and customer service policies.
Nurse Mates Reviews
2.0
5 reviews
What Shoppers Say About Nurse Mates
Created with AI, based on recent reviews
Nurse Mates receives a 2.0 out of 5 rating from 5 shoppers, with significant quality and customer service concerns dominating feedback. The primary complaints center on product durability (stitching unraveling within months, pantyhose tearing quickly), mismatched product descriptions (compression pantyhose lacking promised support, shoe soles with unsafe slick surfaces), and inflexible return policies that refuse requests for fit issues or products that don't meet advertised specifications. Shoppers report frustration with the return process, which requires shipping items back for inspection even when the issue is product design rather than defect, and note that optional insurance/protection plans do not cover fit or performance concerns.
One positive review highlights the compression pantyhose as effective for specific health conditions like peripheral artery disease, with the shopper noting significant symptom improvement at a lower price point than competitors. However, this isolated praise is outweighed by recurring complaints about quality control, product misrepresentation, and customer service practices that prioritize damage inspection over addressing legitimate performance issues.
Customer Reviews (5)
Sorted by: Most recentKevin B.May 25, 2025
I purchased the optional insurance and package protection at checkout for $12.29 so I could return items if needed. Turns out that didn't help at all. The shoes I got were too large for my feet, and when I asked about a return, they refused because the shoes weren't damaged and there was no mistake with the order. Basically, because they just don't fit right, I'm stuck with them and lost my money. This feels like a scam.
Susan W.Dec 7, 2023
I bought three pairs of their full support pantyhose in black, honey beige, and white, and I'm disappointed. The items I received don't feel like full support hosiery at all. From the feet right up to the waist, they feel like standard everyday pantyhose. The honey beige pair tore right in the control top section after just a few minutes of wearing them. The other two pairs have the same problem when I tried them on. These feel cheap and don't deliver what the label promises. Since I got them during a sale for 35% off, returning them would cost more than I paid, so I'm stuck with three pairs of low-quality pantyhose and no way to get my money back. Fair warning to other shoppers about these so called full support options.
Rachel K.Sep 21, 2023
My pair fell apart way too quickly. Within five months, the stitching on the side started separating and unraveling. When I complained, they told me I'd have to box them up and mail them in for an inspection before they'd even consider what to do next. Since I wear these every day for work, it's a real hassle to be without them while waiting for them to take a look. Their customer service approach is really frustrating.
Marcus T.Feb 4, 2023
The shoes themselves felt well-made, but they didn't live up to what was promised online. The bottom has a slick surface that's unsafe to walk on. When I reached out about the issue, all they'd do is have me send them back so they could look them over for damage. I kept trying to explain that the shoes aren't broken or defective, it's just that they don't match the product description, but that didn't seem to matter to their team.
Linda H.Jan 24, 2022
The 15-20 mmHg compression pantyhose from Nurse Mates were exactly what I needed for my health issues. I deal with peripheral artery disease and chronic venous insufficiency, and I didn't want to spend hundreds on compression wear. Am I completely better? No, but there's been a huge difference. My legs feel roughly 80% improved compared to before. Plus, they actually look nice and normal, not like orthopedic stockings, so I can wear them out with a dress and still have my legs looking good in pantyhose.
Nurse Mates Review FAQ
How is Nurse Mates' overall rating calculated?
The 2.0 out of 5 rating is an average of all shopper reviews on RetailCoupons.com. Currently, 5 shoppers have rated the store, with 60% giving one star, 20% giving two stars, and 20% giving five stars.
What do shoppers praise about Nurse Mates?
The primary positive feedback concerns compression pantyhose effectiveness for specific medical conditions like venous insufficiency. One shopper reported significant leg improvement and appreciated the lower price compared to other compression wear brands.
What are the most common complaints about Nurse Mates?
Shoppers repeatedly cite durability issues (stitching unraveling, seams separating, pantyhose tearing within months of wear), products not matching online descriptions (compression pantyhose lacking promised support, shoe soles being unsafe), and restrictive return policies that refuse fit-related returns and require inspection even for non-defective items.
Does the optional insurance or protection plan at checkout cover fit issues?
No. According to recent reviews, the optional insurance and package protection offered at checkout do not cover returns for fit issues or products that fail to meet advertised descriptions. Returns are only processed if items are damaged or if there was an order error.
Would shoppers recommend Nurse Mates?
Based on current reviews, most shoppers would not recommend Nurse Mates. The majority of ratings are one star, and complaints about durability, product misrepresentation, and customer service significantly outnumber positive feedback.