Keds sells classic canvas sneakers and casual footwear through keds.com. This page aggregates shopper ratings and reviews to help you understand what customers experience when buying from the brand, including feedback on shoe quality, durability, shipping times, and return policies.
Keds Reviews
2.0
24 reviews
What Shoppers Say About Keds
Created with AI, based on recent reviews
Keds receives sharply divided reviews on RetailCoupons.com, rated 2.0 out of 5 by 24 shoppers. Customers who are satisfied praise the comfort and confidence the shoes provide, with some noting they own multiple pairs. However, the majority of reviewers report significant problems with product quality and customer service. Common complaints include shoes deteriorating quickly despite their price point, color bleeding or dye transfer issues on canvas models, damaged shoes arriving from the warehouse, and return processes that charge customers restocking fees. Shipping delays have also frustrated buyers, with some orders taking weeks longer than expected.
The most serious concern among reviewers is the company's return and refund policy. Multiple shoppers describe being charged restocking fees of around 7.95 dollars or more when returning damaged or defective shoes, which they view as unfair given the product quality issues. Additionally, at least one customer reported attempting to order from what appears to be a third-party distributor (Kedsdeutschland) and experienced complete lack of tracking and communication over a two-month period. Taken together, these reviews suggest potential gaps in quality control, fulfillment speed, and customer service responsiveness.
Customer Reviews (24)
Sorted by: Most recentSusan N.Mar 1, 2026
I own several pairs of Keds sneakers and recently wore a new pair of white canvas with blue trim. After stepping in a puddle, the blue dye bled all over the white. Can you explain why this happened and offer me any compensation?
Sophie R.Sep 26, 2025
These shoes are so comfortable, and I feel more confident when I have them on. Really happy with my purchase!
Olivia B.Mar 11, 2025
Kedsdeutschland is a fake operation! There's zero customer service and no order tracking. I spent 80 euros on two shoes and have been waiting two months with nothing to show for it.
Dorothy S.Dec 11, 2024
I'm having the same problem as other customers with shoes that fall apart and a 7.95 dollar deduction on returns. I figured the sale shoes weren't worth the hassle of sending back, but I might as well take the small hit. Sure, Keds makes nice looking shoes, but the quality has really gone downhill and doesn't match the price you're paying, even on sale. These shoes are basically unwearable and should be sold as defective items at bargain prices.
Trevor M.Dec 9, 2024
They sent me shoes with damage and then want you to pay to send them back. That's a straight up scam in my book. I'm not buying from them ever again.
Rachel J.Aug 30, 2024
Ordered white shoes for my daughter's school on August 13th and they got lost. The replacement pair was sent on August 23rd but didn't arrive until September 1st or later. Converse would have gotten them to me way faster. Go with them instead.
Angela T.May 19, 2024
Got my sparkly white sneakers today and I'm thrilled! They look just like the photos and fit really well. The delivery was super fast and their customer service team was fantastic. I really appreciate the great experience!
James K.Dec 27, 2023
Terrible experience! I bought shoes for 28 and got charged double at 56! The site advertised free shipping but then there were no shipping options to choose from. I tried canceling within minutes and couldn't do it. Definitely avoid this place. These folks are not a legitimate Keds retailer!
Andrew W.Nov 23, 2023
Just be aware that if you need to return anything from an online order, they'll hit you with charges plus shipping costs too. Skip Keds and spend your money somewhere better.
Jessica V.Oct 12, 2023
Eight dollars just to return something? That's crazy and should be obvious before you buy. If I had known about the return fee, I never would have placed the order in the first place. The shoes ran tiny, so I had to send them back, and now I'm out almost eight bucks. That's basically a quarter of what I spent on them. Never shopping with them again.
Keds Review FAQ
What is Keds' average rating on RetailCoupons.com?
Keds is rated 2.0 out of 5 based on 24 customer reviews. The rating distribution is heavily skewed, with 71% of reviews giving one star and 21% giving five stars, indicating polarized customer experiences.
What do shoppers like most about Keds?
Satisfied customers consistently mention that Keds shoes are comfortable and boost their confidence. Some reviewers note they own multiple pairs, suggesting repeat purchases among pleased buyers.
What are the most common complaints about Keds?
Reviewers most frequently report declining product quality that doesn't justify the price, with shoes falling apart after normal use. Additional complaints include color bleeding on canvas models, receiving damaged merchandise, excessive return restocking fees (around 7.95 dollars), and slow or delayed shipping. Some customers also report poor communication and order tracking on certain sales channels.
How does Keds' return policy affect customer satisfaction?
Multiple reviewers express frustration with return fees charged on defective or damaged shoes. Customers view the combination of quality issues and restocking charges as unfair, with some deciding the cost of returns makes it not worth sending back sale items.
Should I buy from Keds based on these reviews?
Reviews suggest Keds appeals to customers seeking comfortable, classic sneakers, but buyers should be aware of reported durability concerns and the possibility of defects. Consider ordering from the official keds.com site rather than third-party distributors, and review the return policy before purchasing, especially on sale items.
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