Wolverine World Wide, Inc. Reviews

Got charged way more than I should have. My total came to $255 but they took $307 out of my bank account. I sent the shoes back and they offer free returns, but I'm going to be out that extra $55 since it went through a different brand's system.

Bought safety boots over a year ago and they've started coming apart. I called their support team asking about getting a replacement, and they basically said it's just normal wear and tear. For boots that are supposed to be top quality, that answer is completely unacceptable. Skip this brand and look elsewhere instead.

Had a question about tracking on one of my orders, so I reached out to their support team. Got a response back in less than an hour explaining that my package had already been delivered that morning and the shipping notifications had landed in my spam folder. Turned out they were right, and I found my order waiting on my porch when I got home. The rep was really helpful and quick to respond. Plus, everything arrived nicely packaged and in perfect shape. Definitely ordering from them again.

This company is pretty useless and treats customers badly. They never came to my house and just left my order at a package pickup location instead. When I told them I specifically wanted home delivery, they basically said tough luck and suggested I go pick it up from the drop-off spot next time. That's not what I paid for. Three weeks have gone by and I still don't have my shoes. A delivery driver from UPS never even attempted to leave anything at my door, no note, nothing. I'm done with this place and won't be coming back. You should know they don't seem to care much about keeping their customers happy.

Bought work boots from this site that looked like a good deal at the price they were offering. That's where things stopped going well. Turns out the actual company is Wolverine. They charged my account using PayPal and had UPS ship from overseas. Got a tracking number but never received any info about when delivery would happen. Couldn't check tracking status each day like I wanted. When the driver came, I wasn't home and they didn't leave any card so I had no idea. The next day they came again and same thing, no note left. I only found out by looking at the tracking, which said final delivery attempt and the package would be sent back. Tried calling the business on two different days but nobody ever picked up. Sent them an email asking to cancel since the item was heading back anyway, but got zero response. To make things worse, someone must have seen my email because now UPS is trying to deliver to some random location in another town. Nothing got resolved and nobody was willing to help me out.

Finding Caterpillar boots my spouse actually wanted turned out to be a hassle, especially shipping internationally. They had the Bruiser 2.0 in stock, but since they don't deliver to my country, I had to use a package forwarding service which ended up costing way too much. I ordered a size 4 with wide fit, but the boots came in regular width instead. It was frustrating after all the effort we put in to get them, and even though they still work, they're not what we asked for. The return shipping would have cost more than keeping them.

Pretty frustrated with both the site and the customer service. Placed an order and their email said it would arrive in two days. That didn't happen. Called them up and couldn't get through the first couple times. Finally talked to someone who said they'd contact the shipping company and call me back. Two hours went by with no call, so I called again. Another rep gave me the same story but did get back to me, saying delivery would happen today. Honestly, I think they were just trying to calm me down. It's been three days and there's been zero updates from either the company or the shipper. Really disappointed since I thought they had a solid reputation. Won't be ordering from them again.

Skip this place, honestly. It's just a division of a bigger corporation and they're not worth the hassle. Purchased some boots online that didn't fit right, so I set up a return through their courier. The shoes came back to me twice even though I filled out all the paperwork correctly and included the proper documentation. Using a bad courier service for returns tells you everything you need to know about how little this company values their customers. The whole process was frustrating and a total waste of time.

The pricing on this website is sketchy. The site showed $57.50, but when I went to checkout it jumped to $115. When I questioned it, they said it was an old listing from search results and that wasn't their problem. They insisted I pay the higher amount. Not worth my time or money. Going somewhere else.

They canceled my order without telling me right away because they ran out of stock. Took six days before I even found out. Then they offered me a discount code that didn't work at all. Ended up having to pay full price anyway. Not the experience I was hoping for.