Gap Canada Reviews

Grabbed one of their sweater dresses and I'm totally loving it. It's incredibly soft, looks great on, and you can dress it up or down depending on what you're doing. The material is really solid quality and it's perfect for keeping warm when the weather turns. This is definitely going to be something I reach for all the time.

Got a sweatshirt as a Christmas gift that was too large. I tried it on once and wanted to exchange it for a smaller size, and I even had the gift receipt to prove it. They refused to take it back, claiming there was a small spot on it. I never noticed anything when I tried it on, so it must've come that way from the factory. Won't be shopping at Gap anymore and I'm definitely letting people know what happened to me. Really disappointed.

I've been a loyal customer for years, spending thousands across their Canadian site. Here's what happened: I ordered a shirt on July 26th for forty-three dollars. The next day I wanted to grab the same shirt since I saw it listed for eight forty-eight, so I called in. After a fifteen-minute conversation, the representative said he couldn't help because that lower price wasn't showing in their system. Fine. I tried again on the 28th and the site still displayed eight forty-eight. Called back and sent a screenshot proving it was on their Canadian site with the price right there, but this rep also claimed it wasn't in their system. I asked for a supervisor. Veronica came on, promised to escalate it to their tech team, but then said there was nothing they could do about the thirty-one dollar difference from their pricing error. After thirty-three minutes of staying calm and professional, she finally approved the refund and threw in a twenty percent off coupon. I told her to keep the coupon because I wasn't going to shop there anymore and left this review instead.

Ordered five pieces and sent the entire order back in one package. No refund showed up. I called and they told me to wait another week. After waiting, I got refunded for three items. Then a separate refund for the fourth came through. Called them again and supposedly a ticket got created but nothing happened with the fifth item. Looked at other reviews online and tons of people are reporting the exact same thing. This looks like a scam to me. Gap is banking on customers giving up so they can keep part of the money. The company used to actually stand behind their products. Now they're splitting refunds into pieces and hoping nobody notices. That's not how any reputable business operates.

Absolutely frustrated with what arrived at my door. The item was clearly pulled from a store display without proper care - the sleeves were still folded from being on the rack. Everything came in a grimy shipping bag with zero internal protection, so it showed up wrinkled and filthy. When I complained, their only solution was for me to start the whole return process myself. They'd send a replacement but I'd be waiting 4 to 6 weeks with no sorry or anything to make it right. Come on Gap, you can do better than this!

I'll give them credit for having good customer service people, but it feels like that's the only thing they've got going for them anymore. The real problems are everywhere else. When did Gap stop caring about consistent sizing? I ordered the exact same pants in four different colors and got four completely different fits. One was way too tight, another was like three sizes bigger than it should've been, and even the two that were supposedly the right size had wildly different lengths. Same thing happened with some sweaters I grabbed in different colors. The smaller size ended up being huge compared to the other two I bought in a larger size. I know dyes can shift things a little, but this goes way beyond that. It feels like quality control has completely fallen apart. On top of the sizing nightmare, they keep missing their shipping windows. I paid extra for faster delivery on three separate orders and ended up with the same timing as their free option. Sure, customer service refunds the shipping fees when I complain, but having to deal with the frustration of returning stuff and ordering replacements because their quality control is broken gets old real fast.