Covetrus Reviews

Skip this place entirely. There's too much wrong to even list, but here's the main problems. Their autoship discounts are fake. Fees are outrageous. Customer service reps talk in circles and won't give straight answers. Everything costs way too much. Look elsewhere for your pet's prescriptions.

Don't assume your autoship actually ships on the date they say. There's a 3 to 5 business day delay while they email the order to their fulfillment partner, then another 3 to 5 business days for shipping. But they'll charge your card on the autoship date itself.

I had cancelled my autoship orders weeks prior because my pet developed serious allergic skin reactions after starting a new prescription diet. The autoship was scheduled for February 9, but Covetrus charged my credit card $148 on January 18 without sending any email or the actual product. After calling and speaking with customer service, they said they'd issue a one-time refund that never came. I contacted the pharmacy directly and was told they had no control over shipments. My credit card company classified this as fraudulent, forcing me to cancel the card. Update from 1/22/2026: Covetrus did eventually refund the unauthorized charge to my account, and I appreciate how quickly they handled it once the issue escalated.

I checked pricing through my vet's link and found Covetrus charges $1.10 per tablet without shipping. My local pharmacy charges $.53. It appears Covetrus pays vets kickbacks for using their pharmacy. The prescription food costs $131.99 plus shipping here, but two other sites charge $102.00 including delivery. Pet owners should avoid this company and possibly reconsider their vet choice.

We've used them for about a year and their prices have skyrocketed. The automatic refill doesn't process before the medication should actually ship, creating unnecessary delays. They rely on USPS which has become unreliable, and even their priority shipping takes days. We're switching to a more dependable pharmacy.

Not the right choice for medications. I ordered a non-urgent prescription for my dog and when it arrived, it was someone else's medication entirely. I had to ship it back to UPS and contact support. They promised to reship but I heard nothing for several days with no tracking number. When I called back, they'd never actually sent it. Fortunately, the support rep this time was really helpful and rushed my correct order out, which is why I'm giving this one extra star. But it's nerve-wracking to order anything urgent from them when they make such basic mistakes.

Paid $98 for an insulin pen prescription for my cat. The same prescription would cost me $21 at my local pharmacy with an rx discount card. But they didn't include needles, so the product was completely unusable.

Calling this a pharmacy is generous. My sick dog got two prescriptions. The first arrived five days later with zero dosage instructions. The bottle just said one to two a day, but that's a huge range for a 10-pound dog. I had to wait 10 hours to get the vet to clarify. That's supposed to be the pharmacy's job. Ten days later and I'm still waiting for the second prescription. Real pharmacies usually fill orders in 24 hours. I'm going back to my local drugstore. This place is terrible. I left them a message about the dosage issue five days ago with no response. Also, I ordered Flea and tick medicine from them, and those came with proper pharmacy labels! But the prescription medication had nothing? How does that make sense? This company is completely disorganized.

On the positive side, their customer service did arrange free express shipping when a delivery was running late due to their slow handling. But that doesn't make up for the ridiculous delivery times and absurd pricing. I paid literally double what a major competitor charges for one medication, I've been losing money doing business with them.

Very irritating experience overall. Getting the actual medications has been fairly smooth, but their patient management software is a headache to navigate. When my vet switched my pet's medication, Covetrus wouldn't let me remove the old one from my account, so I keep getting reminders about an "expired" prescription repeatedly. Customer service told me there's nothing they can do, either I get all reminders or none. When I asked why the system reminds you about discontinued prescriptions, they basically said that's how it works with a smiley face. No real solution offered.