Luca + Danni Reviews

Very frustrated with the lack of customer support. I ordered Easter gifts for my granddaughters and when they came in, they looked a bit small even though I'd measured carefully. I started a return right away and asked if the new ones could go straight to them so they'd have them in time for Easter. Since Friday I've sent 4 emails asking for a status update with no reply. When they do respond it's always after 5 pm and way into the evening. I'm pretty upset about how hard it is to get timely help. I won't use them again.

Really disappointed. I got a bracelet as a birthday gift for my wife and within a couple weeks it started to tarnish badly and wouldn't clean up. I sent it back at my own cost following their instructions and was told I'd get my refund within 3 to 5 business days of them receiving it. I tracked the package and confirmed arrival on March 3rd, but now it's March 19th with still no refund and no communication!

Really upset with my latest order. I've shopped with this brand many times over the years, but this time I'm seriously considering not coming back. The stretch bracelet I ordered for my daughter arrived already stretched out like it had been worn before. Their customer service is practically non-existent because they're incredibly slow to respond. I'm sending it back and I'm done with them. Be careful before placing an order here.

Really let down by this experience. I bought gifts for Mother's Day and one of the items fell apart after just a month. When I contacted them about it, customer service promised a replacement but said it was out of stock and would come back in two weeks. Well, it's been months now and even though the item shows available on their website, they're still saying it's out of stock. I've tried reaching out multiple times with no response, so I'm going to have to dispute this with my credit card company if they don't fix it soon.

Had a really frustrating experience with this company. First off, I'm not even sure they're US-based because there's no phone support line to reach anyone. They only respond to emails late in the evening after 6 pm. I ordered a bracelet that showed up looking awful. They said I could return it and process a replacement as soon as they got the tracking number, but that never happened. Now it's the end of December and I'm still waiting for my gift to arrive!

I've had good experiences shopping here for several years without any issues until now. I've emailed them multiple times but haven't gotten any responses back. More than two weeks have passed without any updates about my order status or tracking info. I spent over a hundred dollars on items that were supposed to arrive for Christmas and ordered well before the cutoff date, but nothing has shown up. Getting in touch with their customer service team feels impossible if you need help with anything. I really want my order but if not, I need a refund immediately.

So frustrated with my experience. I placed an order in late September that never showed up. I've emailed customer support over and over again for nearly two months, but all I get back are generic copy-paste responses with zero actual help or updates. Eventually I had to file a claim with my credit card company just to try to recover my money. The poor communication, long delays, and lack of real support have been really disappointing and unprofessional. I won't be ordering from them again.

Absolutely impressed with how well made this bracelet is. The craftsmanship is really solid and feels substantial in your hand, plus the engraving came out perfectly crisp. Delivery took about 9 days to my area, which is normal for international shipping. A friend even thought I'd splurged on something from a high-end jewelry store! Very happy.

This necklace is absolutely gorgeous and I'm totally in love! The pendant is even prettier than the photos and the chain feels really well made and durable. I've been wearing it daily including showers for two weeks straight and it's held up perfectly with zero discoloration or damage. Got it really quickly too, arrived within 8 days from overseas. Highly recommend!