Cynch specializes in propane tank delivery and replacement services, including options for trade-ins and professional installation. This page collects verified customer ratings and reviews to help you understand what shoppers experience when ordering from Cynch.
Cynch Reviews
3.3
3 reviews
What Shoppers Say About Cynch
Created with AI, based on recent reviews
Cynch receives mixed feedback from shoppers, with ratings distributed evenly across one, four, and five stars. Positive reviewers highlight the company's responsive customer service, with one shopper praising an actual person who answered their call with helpful guidance. The ordering process is described as easy and professional, and the company's willingness to accept trade-ins is noted favorably. However, two significant issues emerge from less satisfied customers: installation service follow-through appears inconsistent, with one customer reporting multiple days of unresolved callbacks after paying for professional installation, and billing problems have occurred when the app retries payment requests, resulting in duplicate charges on credit cards that went undetected initially.
These reviews suggest Cynch performs well on customer interaction and initial service delivery but may have gaps in fulfilling installation commitments and preventing billing errors. Shoppers considering Cynch should be aware of the need to monitor their credit card statements closely and clarify installation responsibilities upfront.
Customer Reviews (3)
Sorted by: Most recentRobert K.Apr 2, 2026
Used them for the first time and had a great experience from start to finish. I called ahead to ask about something and got to talk to an actual person who was really helpful. Super easy process, and they even accepted my old beat-up tank as a trade-in. Really impressed with how fast and professional everything was.
Marcus T.Sep 4, 2025
I paid extra for professional installation when I ordered a propane tank replacement for my gas grill. The delivery team showed up but wasn't given any instructions about installing it in my grill (I have a back injury that prevents me from lifting heavy tanks). Now it's been three days of getting told someone will come back and finish the job, but nobody has actually come. I'd suggest looking elsewhere for propane tank needs.
Jennifer M.Aug 7, 2024
Their service is solid overall, but I want to make sure other people are aware of a potential issue. Watch your credit card statements carefully after ordering. I got charged three times for a single delivery because their app kept giving me error messages telling me to retry the payment. Turns out all those retries actually went through on my card.
Cynch Review FAQ
What is Cynch's average rating on RetailCoupons.com?
Cynch is rated 3.3 out of 5 based on 3 customer reviews on RetailCoupons.com.
What do customers praise most about Cynch?
Shoppers consistently mention positive experiences with customer service, including reaching a helpful person by phone. Customers also appreciate the straightforward ordering process, fast service, and Cynch's acceptance of old tanks as trade-ins.
What issues have customers reported?
Some customers have experienced delays or incomplete follow-up on professional installation services after paying for them. Additionally, at least one customer encountered duplicate billing charges when the app's payment retry feature processed multiple attempts to their credit card without obvious notification.
Should I monitor my account after ordering from Cynch?
Yes, based on reported billing issues, it's advisable to check your credit card statement after placing an order, particularly if you encounter payment errors during checkout. Contact customer service immediately if you notice duplicate charges.
Do customers recommend Cynch?
Recommendations are mixed. Satisfied customers report positive overall experiences and good service, while others express concern about installation follow-through and billing accuracy. Your experience may depend on the specific service you request and careful attention to billing confirmation.