Helmut Lang sells contemporary designer clothing and accessories online. This page aggregates shopper reviews and ratings for helmutlang.com to help you decide whether to shop with the brand. Read verified customer feedback on product quality, delivery, returns, and customer service.
HELMUT LANG Reviews
2.0
4 reviews
What Shoppers Say About HELMUT LANG
Created with AI, based on recent reviews
Helmut Lang's online shopping experience receives sharply divided feedback from shoppers. One customer praised the streamlined ordering process and quick delivery, noting a smooth overall experience. However, three reviewers reported serious frustrations with customer service and pricing practices. Common complaints include unresponsive chat support that fails to follow up with promised emails, refusal to price match when items go on sale shortly after purchase, and a malfunctioning return system that required extensive back-and-forth email communication to resolve basic return requests.
The recurring theme across negative reviews is poor customer service responsiveness and inflexible policies compared to department store alternatives. Shoppers expressed disappointment that the brand did not match the customer care standards they expected or could receive elsewhere, with one reviewer specifically noting they chose Helmut Lang to support the brand directly, only to be disappointed by the pricing and service experience.
Customer Reviews (4)
Sorted by: Most recentSandra M.Oct 26, 2022
Really disappointed with this purchase. I ordered 4 work dresses and specifically chose them over department stores because I wanted to support the brand. Then within days, the same dresses went on sale for another 50% off. When I asked about a price match, they refused. Saks and Bloomingdale's would have taken care of that without any hassle and their customer service actually exists.
Jennifer R.Oct 15, 2021
Absolutely terrible experience. I tried using their chat support to ask questions about an item before purchasing, but they claimed to be too busy and said they'd email me back. They never did. I attempted the chat feature multiple times over several days with the same result each time. Eventually I bought a jacket anyway, but it was a complete disappointment so I sent it back the same day. Two weeks passed with no word on my return. When I called their phone line, I just got a recording saying they were busy and eventually they disconnected. No matter how many times I called or what time of day, it was always the same excuse. My emails went unanswered too. I've been a loyal customer for years and can't believe how awful their customer service has become. I'm still waiting on a $300 refund and it's honestly shameful.
Amanda C.Sep 18, 2020
Worst customer service I've ever dealt with. I bought something when they had an extended 3 month return window during the pandemic. When I tried returning it a month later, their return system was broken. After sending around 20 emails back and forth, they finally provided me the return paperwork since they kept directing me to their non functional portal. I shipped it myself from out of the country and paid for shipping. Canada Post confirmed delivery over a month ago but I heard nothing from them. Only after I complained did they agree to investigate and ask for my shipping info. Today I finally got my refund, but they deducted the sales tax. When I questioned this, they told me it was non refundable and suggested I contact customs myself. This is completely unacceptable. I would not recommend shopping here.
HELMUT LANG Review FAQ
What is Helmut Lang's average rating on RetailCoupons.com?
Helmut Lang is rated 2.0 out of 5 based on 4 reviews from RetailCoupons.com shoppers.
What do shoppers praise about Helmut Lang?
Positive reviews highlight the ease of the online ordering process, quick shipping, and smooth checkout experience.
What are the main complaints about Helmut Lang?
Shoppers report three primary issues: unresponsive customer service via chat (with promised follow-up emails that never arrive), refusal to price match when items go on sale within days of purchase, and a broken online return system that requires extensive email correspondence to complete returns.
Would shoppers recommend Helmut Lang?
Most reviewers do not recommend the brand due to customer service and pricing policy concerns, though one shopper had a positive experience with ordering and delivery. The majority felt department store alternatives like Saks Fifth Avenue and Bloomingdale's provide better customer care.
How can I write a review of Helmut Lang on RetailCoupons.com?
You can share your own experience at helmutlang.com by submitting feedback on this page. Reviews help other shoppers make informed decisions and provide the brand with direct customer insights.
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