Vitamin World sells nutritional supplements, vitamins, and wellness products. This page compiles customer ratings and reviews to help you understand what shoppers experience when ordering from vitaminworld.com, including feedback on product quality, customer service, and order fulfillment.
Vitamin World Reviews
1.4
11 reviews
What Shoppers Say About Vitamin World
Created with AI, based on recent reviews
Vitamin World is rated 1.4 out of 5 by 11 shoppers, with the vast majority expressing serious dissatisfaction. Reviewers report persistent problems with promotional orders, particularly buy-multiple-get-free deals where customers receive only partial shipments. Multiple shoppers also describe unresponsive customer service that dismisses complaints, deflects responsibility by citing box weight as proof of contents, and applies restrictive return policies. Additionally, several customers received vitamins with expiration dates only 2 to 3 months away rather than the expected 6-month supply, and the company refused refunds for these near-expired products.
A small number of shoppers appear satisfied, but the dominant complaints focus on order fulfillment failures, customer service indifference, and product quality concerns. Several long-term customers report that formula changes have diminished product effectiveness. Delivery issues including missed notifications and incorrect delivery locations compound the overall negative experience. Reviewers consistently state they do not plan to purchase from Vitamin World again.
Customer Reviews (11)
Sorted by: Most recentRobert F.Dec 26, 2023
One of the absolute worst places to order from. Got a Black Friday deal for buy 3 get 3 free but only received 3 items. Called multiple times trying to get it fixed but they keep giving me the runaround. Gave up trying to get the other three. Never ordering from Vitamin World again. Would've skipped this company entirely if I'd just read the other reviews first. I shop around a lot and will definitely go elsewhere.
Steven C.Oct 31, 2023
Used to buy Ginseng Complex 1,000mg several years ago and it was fantastic, gave me tons of energy. Ordered it again recently and got 6 bottles to share with a friend. Been taking it daily but nothing. Zero effect. Complete waste of money. They definitely changed the formula when they redesigned the packaging. Looks like a cost cutting measure and they're betting customers won't notice the difference in how it works. Skip this product.
Lisa K.Apr 13, 2023
Customer service here is terrible and the delivery is even worse. Never got any email or account notification about delivery and had to wait nearly a month for my package which was left at my office's front desk instead of coming to my apartment. The support team doesn't seem to care. Not ordering from them again.
Rosa M.Feb 10, 2023
Placed an order for a buy 2 get 1 free deal on Vitamin World supplements. Only got 2 items when I should have received 3. Called them up and sent pictures showing what arrived. They basically said the box weight proves everything was there and if I wanted to return anything, I'd only get money back minus the shipping cost. No receipt, no packing slip, no shipping notification ever came through. They did accidentally send me an email meant for another customer about their expired vitamins. Would not recommend this company. Pretty sketchy stuff going on.
Derek T.Jan 10, 2023
Vitamins showed up with only 3 months left before expiration on what was supposed to be a 6 month supply. Requested a refund and they turned me down flat. I ended up stuck with basically already expired vitamins. Hands down one of the worst experiences I've had with any company. Won't be shopping there again and honestly you should find someone else too.
Marcus D.Dec 12, 2022
Would rate zero stars if allowed. This company is a disaster and you need to be careful. They're shipping products that are about to expire, some with less than 2 months left on the expiration date. Absolutely terrible experience with their customer service team and I'm never buying from them again.
Natasha P.Jan 13, 2021
Everything in my order expires in two months. Really unethical business practice.
Michelle R.Jan 5, 2021
Placed my order way back in September 2020 and still haven't gotten it by January 2021. Had to contact them twice just to get a response and they keep telling me different stories that don't add up. Based on all the negative reviews here, this sounds about right. Ended up disputing it with my credit card company to recover my money. Total waste of time and money. Don't shop at Vitamin World if you value your hard earned cash.
Henrik L.Aug 30, 2020
I've been a loyal Vitamin World customer for years with zero issues until March 2019. Customs held my shipment and asked for documentation, which I provided. The order got sent back anyway. Same thing happened again a month later. Calling their customer service from outside the US is basically impossible since they only have toll free numbers. Had to wait until visiting the States to call. They gave me a claim number and said they'd refund my payment plus shipping. That refund never showed up and they never got back to me about it. Still wondering why they never even reached out about the claim.
Michael B.Apr 11, 2018
Just awful. I've tried contacting customer service multiple times with no response. My supplements never arrived and the tracking keeps showing a delivery date of March 31st even though it's now April. The company took my payment without any problem but refuses to help resolve this. Skip this place unless you want to throw money away.
Vitamin World Review FAQ
How is Vitamin World's rating calculated?
The 1.4 rating is the average of all customer reviews on this page. RetailCoupons.com computes this directly from verified shopper feedback without adjustment or filtering.
What do customers praise about Vitamin World?
A small minority of reviewers report satisfaction with products, though praise is limited in the available reviews. One customer mentioned a positive experience with a Ginseng Complex product in the past, though they noted the current formula appears to be less effective.
What are the most common complaints about Vitamin World?
The most frequent complaints involve unfulfilled promotional orders (receiving fewer items than paid for), unresponsive or dismissive customer service, refusal to process refunds, late or misdirected deliveries, and receiving vitamins with very short expiration dates (2 to 3 months remaining rather than 6 months). Customers also report that product formulas have changed, reducing effectiveness.
Do customers recommend Vitamin World?
No. Nearly all reviewers explicitly state they will not order from Vitamin World again and discourage others from shopping there. The company does not appear to have strong positive recommendations among these shoppers.
How can I write a review for Vitamin World?
If you have purchased from vitaminworld.com, you can share your experience on RetailCoupons.com to help other shoppers make informed decisions. Honest feedback about product quality, shipping, customer service, and order accuracy is especially valuable.