Patch Collection LLC sells patches and related items through its website. This page aggregates customer ratings and reviews from shoppers who have purchased from the store, providing an overview of their experiences with product quality, shipping, and customer service.
Patch Collection LLC. Reviews
1.6
9 reviews
What Shoppers Say About Patch Collection LLC.
Created with AI, based on recent reviews
Patch Collection LLC receives overwhelmingly negative feedback, with shoppers reporting serious concerns about product authenticity, delivery failures, and customer service. Multiple reviewers describe non-functional products that do not work as advertised, unresponsive support across repeated contact attempts, and orders that never arrive. One shopper suspects the company swaps authentic patches with cheaper in-house knockoffs when inventory runs low, noting resealed packaging and missing original tags. Another reports waiting two months without receiving their order and being unable to reach anyone for assistance.
A small number of five-star reviews suggest some customers have had positive experiences, but these are vastly outweighed by complaints. Recurring issues include payment without fulfillment, unresponsive customer service, product functionality problems, and suspected inventory substitution practices. Shoppers have expressed concern about the legitimacy of the operation and have resorted to credit card disputes to recover payments.
Customer Reviews (9)
Sorted by: Most recentBrittany S.Oct 8, 2025
This patch is a total scam, and it's being sold on Amazon for an even higher markup.
Sandra K.Sep 2, 2025
These patches simply don't function as advertised. Definitely steer clear of this place.
Daniel R.Feb 3, 2025
Placed an order and paid them, then heard absolutely nothing back. I'm trying to get my money back but at this rate I'll probably need to dispute the charge with my credit card company. Stay away from this company because it looks like they're not operating legitimately and could be running a scam.
Marcus T.Jan 2, 2024
Patch Collection sells retail patches but also manufactures their own branded items. I strongly believe that when they run low on inventory, authentic patches get swapped out with cheaper in-house knockoffs in the original packaging. The boxes show signs of being opened and resealed, original tags with SKU information disappear, and the patches themselves look noticeably different in quality and dimensions compared to genuine versions when you put them side by side. The practice appears to involve taking real patch packaging and filling it with fake patches to sell unsuspecting customers. I've encountered this problem specifically with NHL and MLB patches. I've moved on and now buy directly from National Emblem or The Emblem Source instead.
Thomas W.Aug 27, 2023
Two months passed and my order never showed up. When I tried reaching out for help three different times, nobody responded. Really disappointing customer service.
Jessica B.Mar 9, 2023
The product had three format choices listed: sticker, iron-on, and sew-on. I picked iron-on thinking I was getting a patch. That seemed backwards to me. When I asked for the correct version, they insisted I already had it. Then they just removed those options altogether because they said they were confusing people. The support experience was awful and the company doesn't seem to care about fixing things.
Robert M.Oct 14, 2022
Ordered three patches that were supposed to show up by 10/11/22 for some jerseys we grabbed for a playoff game. It's now 10/13 and they're nowhere to be found. The tracking just updated saying delivery won't happen until after 10/14, which is after game day. I'd strongly warn anyone against ordering from this company because their delivery promises mean nothing. I've since looked at other complaints and saw the same problem over and over. I definitely should have checked those reviews before placing my order.
Christopher L.Jan 19, 2022
I bought a patch that never got delivered because of a shipping problem. I contacted them asking them to reship it to my correct address. It took forever just to hear back that they'd redeliver it once the original came back to them. A week has gone by since it arrived back at their facility and now they're ignoring my messages. I'm probably just out twenty bucks at this point since these folks seem incompetent and their customer service is basically nonexistent. Skip this place.
Patch Collection LLC. Review FAQ
What is Patch Collection LLC's overall rating?
Patch Collection LLC is rated 1.6 out of 5 based on 9 customer reviews. The vast majority of reviews (78 percent) are one-star ratings, with a small number of five-star reviews balancing the distribution.
What do shoppers praise about this store?
Based on the available reviews, positive feedback is minimal. A small segment of five-star reviewers appear satisfied, but specific details about what they appreciated are not prominently featured in the recent reviews provided.
What are the most common complaints?
Shoppers repeatedly report orders that fail to arrive, unresponsive customer service when attempting to follow up, products that do not function as advertised, and concerns about authenticity. One reviewer suspects inventory substitution with cheaper knockoffs, while another encountered confusing product format options that were later removed.
Should I shop at Patch Collection LLC?
Based on customer reviews, significant caution is warranted. The high volume of complaints regarding non-delivery, lack of customer service response, non-functional products, and suspected scam activity suggests substantial risk. Shoppers should carefully consider alternative retailers before purchasing from this store.
How do I report my own experience with Patch Collection LLC?
If you have purchased from Patch Collection LLC, you can contribute a review to RetailCoupons.com to share your experience with other shoppers. Your honest feedback helps others make informed purchasing decisions and holds retailers accountable for their service and product quality.