Starz Reviews

We canceled this service months ago because the selection seemed to stay the same year after year. When they announced the final season of Outlander, we decided to give them another shot. The login was simple enough and they had a discount available that we grabbed. But then things fell apart fast. We clicked on a show and nothing happened. Every title we tried was broken. We looked for help options online but there's no phone line, only chat support. Alright, let's try chatting. After waiting twenty minutes, the chat session just ended with no help. They promised to email us, and sure enough, we got a message the next day with absolutely nothing useful in it. The whole thing's a joke. Some days the app works fine, other days it doesn't work at all. If we manage to finish Outlander, we're absolutely canceling and never coming back.

Absolutely terrible experience with this company. The biggest problem is there's zero actual customer support anywhere. It's all automated responses or impersonal chat bots. They promise one thing then bill you completely differently. Like so many services these days, they just want access to your wallet and don't care about being honest. I'm working on getting my money back and once I do, I'm done with them for good. I'm also letting everyone know how bad their service is and how they don't bother explaining anything or telling the truth.

Not just is their lineup fantastic, but when a billing problem came up, they made it right really fast and handled everything the correct way. I'm really happy with their service and would recommend them to anyone.

Thought I had successfully canceled but then a promotion popped up asking me to stay. I rejected the offer and confirmed I wanted to proceed with cancellation. The very next day, boom, charged for another whole year. So I went through the cancellation process again and this time it was way more complicated. Had to navigate through four different pages to complete the cancellation, each one was harder to locate than the last. When I tried getting help from their support team, I sent three emails with zero replies. I called their help line and left my number three different times waiting for a callback that never happened. I called again and spent thirty minutes on hold each time before getting disconnected. Tried their chat feature and nobody ever answered. This business is predatory and frankly should face more regulation. It's a total scam designed to keep charging you unless you somehow figure out their tricks. I have several streaming subscriptions and this is the only one that's caused me problems. Do yourself a favor and stay away from this one.

The customer service here is absolutely dreadful. My yearly subscription renewed automatically for seventy-five dollars on a streaming platform I don't even use, and they never sent me any warning or advance notification. I've spent almost a full day now trying to reach someone through phone, email, and their chat system with zero success.

Honestly wish I could rate them lower than one star. I signed back up not really sure why and got the exact same situation as before - just nothing worth watching. Then when I finally decided to cancel, my account got shut down two weeks before it should have. I reached out to customer service and the rep just kept asking if I was using the right email. Never actually fixed anything. That's when I realized I need to stop throwing money away on this service.

They advertise a six ninety-nine thirty day free trial but when you go to cancel, they charge you nineteen ninety-nine. It felt like I had to pay just to get out of the service.

Totally ripped off by this company. Nothing on their service worked for me at all. I requested cancellation through both phone and chat multiple times but they never actually canceled. They've been pulling money from my account every month since summer. This is straight up theft.

This platform is absolutely pathetic. Seriously don't waste your money because it's a complete scam and you'll regret it. I paid for a subscription I never even received and the support team wouldn't respond to any of my messages.

The pricing is reasonable and previously the selection was decent with some really good originals. I haven't had major problems with the streaming quality or finding what I wanted to watch when it's available. The reason I canceled was because the content direction doesn't appeal to me personally. Their strategy seems to focus heavily on specific programming that just isn't my taste. Look, if that's your thing, great, enjoy it. But for my preferences, I'd rather spend my money on platforms like Paramount or Apple TV where the recommendations match what I'm actually interested in watching.