Starz is a streaming service offering premium television series and films, with a content library anchored by original shows like Outlander. This page aggregates shopper ratings and reviews to help you understand what customers actually experience when subscribing to Starz, from streaming quality and content selection to billing practices and customer support.
Starz Reviews
1.3
16 reviews
What Shoppers Say About Starz
Created with AI, based on recent reviews
Starz is rated 1.3 out of 5 by 16 shoppers, with the vast majority expressing serious dissatisfaction. The most consistent complaints center on customer support failures: shoppers report automated responses instead of meaningful help, difficulty reaching representatives through phone and email, and unresolved billing issues. Technical problems are also common, with users describing shows that fail to load and accounts that behave unexpectedly. Several reviewers describe being charged after attempting to cancel, having their cancellation requests ignored, or facing complicated multi-step processes to actually exit their subscriptions. Content selection also draws criticism, with some noting the catalog remains stagnant year to year.
A small minority of reviewers report positive experiences, citing an appealing content lineup and one instance of effective billing problem resolution. However, given the overwhelming volume of complaints about customer service accessibility, billing transparency, technical functionality, and cancellation processes, these isolated positive experiences are far outweighed by recurring problems that suggest systemic issues rather than isolated incidents.
Customer Reviews (16)
Sorted by: Most recentDonald P.Jun 6, 2025
The service only focuses on certain content and refuses to give refunds. I consider it a discriminatory company. Update: they did give me a one time refund as a courtesy. Still feel like they're targeting specific audiences based on what you see when you search their name online.
David M.May 15, 2025
Every single time I sign up for this service, I can barely watch anything because there's constant buffering issues. I've reactivated my account at least five different times. It's honestly just a waste of my money at this point.
Anthony W.Apr 2, 2025
This is completely terrible. I attempted to start three different shows and shut them all off right away. I have no idea what the thinking is behind charging for this when you can find better entertainment free on YouTube or TikTok. The programming they offer is just not good.
Robert S.Mar 12, 2025
I got a yearly subscription back in January and by March they charged me an extra fifty bucks for a six month plan. It was a scam from the start. During holiday promotions, they advertised a full year for just two dollars per month if you paid upfront. I took that deal and now they've stolen an additional fifty dollars for six months.
Michael G.Feb 22, 2025
The information they provide is unclear and incomplete, which ended up costing me money. The website is really disappointing overall.
Starz Review FAQ
How is Starz rated on RetailCoupons.com?
Starz is rated 1.3 out of 5 stars based on 16 customer reviews. The overwhelming majority of reviews are one-star ratings, reflecting widespread frustration with the service.
What problems do shoppers report most often?
The most frequent complaints involve customer support that is unresponsive or automated, with shoppers unable to reach a real person by phone, email, or chat. Billing issues are also heavily reported, including unexpected charges after cancellation requests, automatic renewals without warning, and difficulty obtaining refunds. Technical problems like shows failing to load are mentioned, as is limited or repetitive content selection.
Do shoppers have concerns about canceling?
Yes. Multiple reviewers describe problems canceling their subscriptions, including being charged after confirming cancellation, having cancellations ignored, being charged for a full year unexpectedly, and encountering unnecessarily complicated cancellation processes. Some shoppers report spending significant time trying to reach support to resolve cancellation-related issues.
Are there any positive aspects mentioned in reviews?
A small number of reviewers praise Starz's content lineup and mention one instance of a billing problem being resolved quickly and fairly. However, positive feedback is rare and significantly outnumbered by negative experiences.
Would shoppers recommend Starz?
Based on the review distribution, the vast majority of shoppers would not recommend Starz. Only a small percentage of reviewers express satisfaction, and most describe their experience as frustrating enough that they have canceled or are actively trying to cancel the service.
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