Felix Gray specializes in stylish eyeglass frames available online. This page features shopper reviews and ratings for Felix Gray, helping you understand what customers think about the quality, durability, and service you can expect when ordering from the company.
Felix Gray Reviews
3.8
6 reviews
What Shoppers Say About Felix Gray
Created with AI, based on recent reviews
Felix Gray receives highly polarized feedback, with most shoppers praising the quality of frames and exceptional customer service. Customers repeatedly highlight the patience and helpfulness of staff members in handling issues like lost shipments, sizing problems, and prescription errors, often receiving overnight replacements or quick resolutions. However, several shoppers report durability concerns, with frames deteriorating within a year of use, and warranty coverage that may not protect against common damage like scratches or breakage. Additionally, some customers find the company's marketing communications invasive and the brand messaging (references to family and exclusive clubs) off-putting.
A consistent theme among satisfied customers is the personal touch in customer service, with staff members going above and beyond to resolve problems. Shoppers also note that the frames are stylish and lightweight, with some reporting improvements in eye strain and comfort compared to contacts. The main friction points center on long-term durability expectations versus actual performance, warranty limitations that disappoint customers after purchase, and aggressive or tone-deaf follow-up marketing that feels disconnected from the transactional nature of buying eyewear.
Customer Reviews (6)
Sorted by: Most recentTom R.Nov 14, 2023
The frames look nice, but they're not built to last. Mine held up for about a year before issues started showing up. Here's the real problem though: if you buy their warranty, don't expect it to actually protect anything. Mine broke after less than two months when they slipped off my head, and that damage wasn't covered. Scratches, breakage, loss, theft, none of it qualifies. You'd honestly be better off saving your money and just getting glasses from Target or Walmart instead.
Sarah M.Nov 3, 2022
Amazing help from the team! I kept going back and forth on my order, changing my mind multiple times, and the staff was incredibly patient and thorough with me the whole time. Rio especially deserves a shout-out for making sure everything was taken care of perfectly.
Emily C.Dec 25, 2020
Seriously great experience! I placed an order a few weeks back but it got lost in the mail system. Hit them up with an email on the 23rd and they turned around and sent me a replacement overnight so it would arrive before Christmas. Very impressed with how they handled it. Thanks a lot!
Jennifer P.Jun 23, 2020
Both the glasses and the service are fantastic. Brian from their team was incredible! The frames are stylish and lightweight, and they've actually fixed my eye strain and headaches. When my first pair was a little too snug, Brian took charge right away and got my replacement sent out fast. The whole experience from product to support has been excellent. Really grateful to the Felix Gray crew!
Alex T.Dec 14, 2019
I made one purchase from this company and they've been relentlessly messaging me ever since with this fake family and club nonsense. I'm just a customer who bought a pair of glasses, not someone joining some exclusive group, and they're definitely not my family. The marketing approach feels manipulative and disrespectful. To make it worse, it's been months now and the spam keeps coming nonstop. Apparently they think people are out here buying glasses multiple times every month.
David K.Jan 29, 2019
Really impressed! The frames themselves are fantastic, and the customer service matched that quality. When my first pair showed up with the wrong prescription (my doc's mistake, not theirs) and didn't fit quite right, they processed a free replacement without any hassle. Now I wear glasses daily instead of dealing with uncomfortable contacts because these actually look good. The blue light protection seems to work well too. One minor thing I noticed is an occasional yellowish tint that shows up in some photos and makes my eyes look a bit off, but it's pretty subtle. Overall, definitely planning to order again.
Felix Gray Review FAQ
What is Felix Gray's average rating on RetailCoupons.com?
Felix Gray is rated 3.8 out of 5 by 6 shoppers who have shared their experiences on RetailCoupons.com.
What do customers praise most about Felix Gray?
Shoppers consistently highlight the quality and style of the frames themselves, describing them as lightweight and fashionable. However, the standout feature in reviews is the customer service. Customers praise staff members for patience, responsiveness, and willingness to resolve issues quickly, including overnight replacements for lost shipments and free replacements for prescription or fit problems.
What complaints do customers mention about Felix Gray?
The primary complaints focus on durability. Some customers report that frames show signs of wear or damage within a year of regular use. Additionally, shoppers express frustration with warranty coverage that does not protect against common types of damage like scratches or breakage from drops. Some customers also report finding the company's post-purchase marketing communications intrusive and the brand messaging manipulative.
Do customers recommend Felix Gray?
Opinions are split. The majority of reviewers who rate Felix Gray highly (five stars) do recommend the company, largely due to strong customer service and frame quality. However, shoppers who experienced durability issues or warranty disappointments are less enthusiastic and question whether the product justifies the price given long-term performance concerns.
How can I leave a review of Felix Gray on RetailCoupons.com?
You can share your Felix Gray experience by submitting a star rating and written review on this page. Honest feedback about frame quality, durability, fit, customer service, and your overall shopping experience helps other customers make informed decisions.