David's Cookies sells packaged cookies, brownies, and baked goods available for direct order and gift giving. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers to help you understand the brand's product quality, shipping practices, and customer service performance.
David’s Cookies Reviews
What Shoppers Say About David’s Cookies
David's Cookies receives predominantly negative feedback from shoppers, with 2.3 out of 5 across 18 reviews. The most consistent complaints center on product quality, with customers describing cookies as flat, bland, and underwhelming compared to homemade alternatives. Multiple reviewers report significant order fulfillment problems including wrong items shipped, missing personalization on gift orders, packaging issues (dirty boxes, melted dry ice), and unresponsive customer service when problems occur. Several customers feel the pricing is not justified given the small quantities and mediocre taste.
A smaller segment of reviewers gave higher ratings, suggesting some customers have had acceptable experiences, but the majority express disappointment and state they would not order again or recommend David's Cookies as gifts. Common issues include flavor misrepresentation, delayed shipping, poor product condition upon arrival, and lack of meaningful resolution from customer service representatives.
Customer Reviews (18)
Sorted by: Most recentGot a square tin as a gift. The cookies tasted pretty flat and bland overall. Also what I thought was chocolate chip turned out to be raisin, which was unexpected. Wouldn't pick these for myself or order them.
My relative sent these to me as a gift. The cookies were just average, honestly homemade ones blow them away. The brownies came individually wrapped but tasted awful no matter which one I tried. Ended up giving some away and throwing the rest out. Would never recommend as a gift. Not the relative's fault, just thought the brand would deliver better quality.
They really messed this up! My holiday gift orders came with a generic greeting that didn't even have my name on it, and the tag said someone else's name instead of mine. Super frustrated! When I contacted a manager about fixing it, he didn't offer any real help and never even called me back. I'm done with this company. And this wasn't just one shipment, it was three separate orders ruined.
Haven't actually gotten to taste the cookies because there was a major mix up with my order. I ordered two tins of GLUTEN FREE cookies and brownies for a family member with celiac disease. The packing slip and order both said gluten free but what arrived was a tin of coffee cakes and a tin of assorted cookies instead. Not a single item I paid for, and neither was the cookie and brownie mix. The company brags that their gluten free stuff gets made in a separate facility, so this kind of error is pretty scary. If my family member had eaten regular cookies without noticing, it could have been a serious health issue.
Really disappointed after spending almost $40 including shipping for just 8 cookies. The listing made it sound like the tin would have eight of each flavor, which turned out to be wrong. Gave it as a gift and it felt like a total rip off. Way too much money for such a small amount. Won't be ordering again.
I've ordered twice and both times the delivery got pushed back. When it showed up, the box was filthy, the dry ice had already melted, and everything reeked. Called customer service and got zero help from the rep. Her whole attitude was dismissive. For what these cookies cost, they shouldn't arrive smelling like that. Won't order from them again.
Got their chocolate chip cookies for Christmas and was let down. Didn't know they'd be jumbo sized with only 8 per tin, which came out to about $5 per cookie. That's pricey! We figured they'd be amazing but honestly they were just okay. Straight out of the box they were stale and pretty bland. After warming them up a bit they improved, but not enough to make us buy again.
The 10 inch Viennese Sachertorte is truly delicious and looks beautiful. Unfortunately we ordered through Amazon and they really dropped the ball. My wife ordered it for my birthday with a specific delivery date for a surprise party the following week. Instead Amazon sent it overnight and it got banged up in transit. Now we have an amazing cake that won't stay fresh that long, and the whole surprise got ruined because Amazon shipped it early. They won't take responsibility and just blame David's and UPS.
Got a metal tin of cookies for Christmas and waited to eat them. Didn't notice the instructions on the bottom of the box until later saying to eat soon or freeze. By then they'd gotten stale. That's a terrible place to put important info. Had to throw them out. Can't believe how much I paid for that.
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