Hidrate Spark Reviews

Initially loved my bottle, but the second puck burned out pretty quickly, just a couple months in. The battery would go from full to almost dead in like an hour. Support was polite enough but wouldn't do a replacement, and the warranty had just expired. At this price point, I expected it to hold up better.

I've bought various Hidrate bottles over the years and even gifted some to friends. But the latest version is garbage. The puck won't stay locked to the bottle properly. I reached out 3 separate times for help and a replacement and got nowhere. It seems like they either sold out to someone who doesn't care about making good stuff anymore, or they stopped caring themselves. I'm done buying from them.

I've been a longtime fan of these bottles because they genuinely help you stay hydrated. My first one lasted about 3 years, so I grabbed a new one through an online retailer. After about 2 months, the sensor started acting up and would fall out constantly. I called support multiple times and kept getting ignored after the initial response saying it was probably broken. I picked up another, cheaper model and used it for 2 months until the app stopped detecting my water intake. I've done every troubleshooting step their support team suggested, reset the bottle, uninstalled and reinstalled the app, and nothing has worked since early May. Their support is honestly awful. I've spent over $100 in just 4 months on two bottles and neither one functions properly. These would be great products if support actually helped when you needed them. I'm pretty sure consumer protection laws let me return these for a full refund.

I placed an order and had a rough time from start to finish. My delivery took way longer than it should have, over 2 months when I was expecting much quicker. Getting any updates during that wait was nearly impossible. I sent emails that took weeks to get responses, and I couldn't reach anyone by phone no matter how many times I tried. When it finally came, the items weren't even what I had ordered. I contacted them about it but never got any real help or follow-up. I get that shipping delays happen, but the communication was basically nonexistent and they never actually resolved the issue. They really need to get their act together with how they handle orders and customer support.

Should have checked the reviews before I ordered this Hidrate Spark Pro 21 oz. I wouldn't have wasted my money. Like others, I had major problems with it from day one and the customer service was a nightmare. They refused my refund even though I was well within their stated 100-day window. Someone named Axl told me returns were only good for 30 days and sent me to a totally different page. When I called that out, they went silent on me. Don't bother with this company.

Got my 21 oz HidrateSpark PRO a week back and I'm really digging it. It's a great motivator to actually drink more water. The sensor glitched once so I reset it, and I was really pleasantly surprised that it stayed connected to my phone after the restart. Going to check back in a month or two to see if I'm still this happy with it.

I was really into this bottle at first since it genuinely helped me drink more water. It did have some hiccups though where it would glitch out and stop tracking, and sometimes it just wouldn't work until I restarted it. The actual problem was this black mold that kept showing up on the lid. I noticed it when I was pregnant so I quit using it and complained about it. They told me to just buy a new lid, but I pushed back and said it wasn't working as intended, so they sent me one. Fast forward and the same thing is happening again less than 6 months later. I only ever put water in this thing and they're refusing to replace it. I'm not throwing more money at it, so it's just sitting in my cabinet gathering dust now. Really disappointing.

My wife gave me one as a gift and I loved it, so I grabbed one for the office. Both pucks ended up dying on me. After getting about 12 to 18 months out of each, I ordered a replacement puck since you can't just swap the battery. The new puck showed up broken right out of the box. I've reached out 4 times and every single response is just an automated message about how to charge it. Total waste of money. Save yourself the headache and look at literally any other brand.

I was looking forward to having a smart water bottle to help me stay hydrated, but this has been a total letdown from day one. The thing just stopped working out of nowhere, and now I can't use any of its features. When I contacted them, they said it only has a 100-day warranty and refused to help. The bottle failed way before any reasonable time period, and with such a short warranty window, you're basically stuck if anything goes wrong. It's disappointing that a company selling these kinds of products can't stand behind them better. I'd strongly encourage anyone thinking about buying to really research this product and their warranty terms first. It's really frustrating to buy something like this and have it die so fast with no way to get it fixed. I can't in good conscience tell anyone else to buy from them.

Got my bottle and the puck was already damaged when I opened the box. I reached out to their team and got a few generic troubleshooting replies, even though I'd already tried everything they suggested. They acknowledged the defect but said they couldn't ship a replacement due to some technical issue on their end. After that, nothing. I've sent several follow-up emails and still haven't heard back.