EntirelyPets is an online pet supplies retailer offering medications, food, and accessories for pets. This RetailCoupons.com review page aggregates shopper experiences and ratings to help you determine whether to shop with them for your pet care needs.
EntirelyPets Reviews
4.1
22 reviews
What Shoppers Say About EntirelyPets
Created with AI, based on recent reviews
EntirelyPets receives polarized reviews, with 22 shoppers rating the store 4.1 out of 5. The majority of five-star reviewers praise the deals available and product quality, noting they return to the store regularly. However, a significant portion of one-star reviews highlight serious operational issues. Common complaints include unexplained order cancellations, unresponsive customer service across multiple channels (email, phone, live chat), shipping delays despite paying for expedited delivery, billing errors resulting in duplicate charges, and a poorly designed website that prevents customers from managing accounts or cancellations online. For customers relying on prescription pet medications, the experience has been particularly problematic, with the store repeatedly contacting veterinarians for reapprovals despite pre-approved refills on file.
The stark divide in ratings suggests customers either have smooth transactions with good pricing or encounter significant frustration with order management and support. Recurring issues include difficulty reaching the company to resolve problems, forced phone-based cancellation requirements, and inconsistency in order fulfillment. Negative reviewers express they would not recommend the store, while positive reviewers appreciate the cost savings but some note frequent stock unavailability.
Customer Reviews (22)
Sorted by: Most recentPatricia C.Mar 17, 2026
They cancelled my order without any explanation. I called right after placing it because there was a gap between payment confirmation and their acknowledgment. Those same items they supposedly cancelled are still showing as in stock on their site.
William C.Feb 9, 2026
I relied on this company for my dog's prescription heart medication, and it was a nightmare. Their website is poorly designed and doesn't let you view or manage your account properly. They messed up practically every single order. I had refills pre-approved on file, yet they messaged my vet for approval each time anyway. I had to call constantly, and they're only available for calls during an 8-hour window in the Pacific time zone. The customer service staff aren't well-trained either. I ran into so many problems that my dog missed several days of his critical heart medication while waiting between refills. I switched to a competitor who actually knows how to handle prescription orders properly.
Jennifer M.Aug 8, 2025
Every time I shop at EntirelyPets, I get a fantastic deal and excellent service. I definitely suggest checking them out for all your pet supplies.
Michelle R.Jul 7, 2025
This is ridiculous. I've left voicemails, sent emails, tried the live chat option, and nobody gets back to me. My order was supposed to arrive last Wednesday and still hasn't shown up. I want to cancel my auto-renewal and get my money back but can't do it online because you force customers to call. I would never send anyone to this company. If you actually run a legitimate business, you need to get it together. This operation seems like a scam that takes money and disappears. Stay far away.
Jeremy L.May 10, 2025
Terrible customer service. Even though I paid extra for faster shipping, it took two days longer than promised. They don't respond to emails. I don't trust this company at all.
Sarah J.Jan 21, 2025
The items I got are good, but they're frequently unavailable. My most recent order was placed as just one, but I ended up getting two shipments and was billed twice. Not sure what's going on there.
Kevin H.Jan 21, 2025
The items I ordered are good quality, though I do see them out of stock often. However, when I placed one recent order, I somehow got sent two and charged for both. Not sure what happened there.
Rachel F.Nov 9, 2024
I received two orders when I only placed one, and got charged twice. They claim I made two separate orders two days apart, but that's not what happened. I can't recommend this company and won't be ordering from them anymore.
Angela D.Aug 31, 2024
EntirelyPets consistently gets my orders right and delivers them quickly. You guys are reliable and I'm grateful!
EntirelyPets Review FAQ
How is EntirelyPets' rating calculated?
The 4.1 out of 5 star rating is an average of all 22 reviews submitted by customers who have purchased from EntirelyPets. The rating distribution shows that 77 percent of reviews are five stars while 23 percent are one star, with no middle-range ratings recorded.
What do shoppers praise most about EntirelyPets?
Five-star reviewers consistently mention excellent deals and competitive pricing on pet supplies. Customers also note satisfaction with product quality and report returning to shop multiple times at the store.
What are the main complaints about EntirelyPets?
The most frequent complaints involve poor customer service responsiveness (no replies to emails, voicemails, or live chat), unexplained order cancellations, shipping delays despite paying for expedited options, billing errors including duplicate charges, and a website that lacks account management features. Customers using the service for prescription medications report particular frustration with repeated vet contact requests despite pre-approved refills.
Do shoppers recommend EntirelyPets?
Recommendations are mixed and depend heavily on individual experiences. Five-star reviewers suggest checking out the store for pet supplies. However, one-star reviewers explicitly state they would not recommend EntirelyPets and warn others against using the company, particularly for prescription medications or auto-renewal subscriptions.
What operational issues should I know about before ordering?
Customers report that cancellations can only be made by phone (not online), stock availability is frequently limited despite items showing as in stock on the website, and order processing has resulted in unexpected duplicate shipments and charges. Communication from the company is difficult to reach across all channels. If relying on prescription refills, expect potential delays and repeated approval requests.
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