Baxterboo is an online pet supply retailer offering products ranging from food and prescription items to apparel and accessories for dogs. This page aggregates customer ratings and reviews to help prospective shoppers understand other buyers' experiences with the store's products, policies, and service.
Baxterboo Reviews
2.3
18 reviews
What Shoppers Say About Baxterboo
Created with AI, based on recent reviews
Baxterboo has a highly polarized review pattern, with shoppers giving either the lowest or highest ratings with little middle ground. The vast majority of negative reviews cite serious operational and customer service failures, including products that don't match descriptions or arrive damaged, refund policies that heavily favor the company, unresponsive customer support, and issues with prescription pet food orders. Several customers report receiving wrong items or samples instead of purchased products, and describe frustrating experiences trying to resolve problems. The small portion of five-star reviews praise the store for offering unique products that are hard to find elsewhere, fast delivery, and accurate product descriptions, though these positive experiences appear to be the exception rather than the rule.
Shoppers consistently emphasize that Baxterboo is unreliable for essential pet items like prescription food, and many recommend looking elsewhere for pet supplies. Return processes, refund amounts, and outsourced customer service are frequent pain points. The rating distribution suggests this store produces either satisfied customers who find rare products, or deeply frustrated ones who encounter multiple problems with orders and support.
Customer Reviews (18)
Sorted by: Most recentJennifer S.Mar 17, 2026
Stay away from this company. They're unreliable, won't actually help with problems, and have serious operational issues. I was counting on them for my dog's prescription food and they botched the whole thing from the moment I placed the order through shipping. When I tried to address the problems and ask for any kind of compensation, they basically said they'd be canceling my account anyway. They'd rather just dump customers than fix anything. Their operations are broken, vendors mess up constantly, and the support team has no clue what they're doing. Don't give them your business.
Victoria N.Dec 8, 2024
The dog jacket I received was way off from what the measurements showed on their website and on the tag itself. It's ridiculously small. Total rip-off.
David F.Jul 24, 2024
This is a scam operation and you shouldn't buy from them. I never received the actual product, just a sample instead. When I asked for my money back, they said it was a pharmaceutical item so refunds weren't possible. To make matters worse, they outsource everything, so instead of dealing directly with them, I got bounced back and forth. I ended up having to dispute the charge with my credit card company. I'm out nearly 130 dollars.
Angela H.Jul 11, 2024
Their return policy is the worst I've ever seen. I ordered 25 items and 12 arrived damaged and unusable. When I reached out, they offered me just 10 percent off to keep the ruined products, or I could send them back but I'd have to pay for the return labels they'd supply. The refund they offered for the 12 returned items was way less than it should have been with zero explanation. I've never heard of a company that makes customers pay shipping on damaged goods and then gives them an even smaller refund. I've called multiple times trying to talk to someone who could explain this nonsense, but no one steps up. Nobody even apologized for the inconvenience. The whole team was rude. I had to call a second time just to ask when my refund was coming after they'd had the items for a week. This company is dishonest, lacks integrity, and acts unprofessionally. I will never buy from them again. It was a nightmare.
Marcus T.May 17, 2024
I can't believe I have to write this, but here we are. My pup's first birthday was completely ruined because of Baxterboo, and I'm so upset about it that I'm breaking my rule of never leaving reviews. There are plenty of other pet retailers out there that actually care about their customers and their ethics. Please look elsewhere before giving this company your money. My dog's milestone birthday is gone forever because of their incompetence.
Ashley K.Aug 12, 2023
Got some reflective high-visibility sleeves for my pup and was really pleased. Delivery was fast and everything was just as described. I searched everywhere for something like this and couldn't find it anywhere else, so I was thrilled with this purchase.
Tamara N.Dec 30, 2022
A friend told me about this company and I'm so glad they did. Should have found them way sooner. The customer service is outstanding, the team really knows their stuff, and the products are fantastic. They're my go-to now!
Michael P.Jul 12, 2022
Really impressed with both the quality and the service here. I've picked up a dog carrier, a coat, some food, toys, and even a costume for Halloween. Every single item has been fantastic and the pricing is very fair compared to what else is out there.
Olivia M.Nov 11, 2021
Ordered a costume that ended up being too small when it arrived. Tried returning it but they refused because of their return policy, even though they're the ones who gave incorrect measurements on their site. I tried talking to them about it and got treated rudely, with some promise that a supervisor would call me back. That call never came. I absolutely won't shop there again.
Rachel C.Jan 5, 2021
I've been a repeat customer since 2016, mostly for dog clothing, and I've placed over 15 orders without a single problem. Stuff typically shows up within a week even with the free shipping option. They always have solid deals running, plus the prices are already pretty competitive with all the available discounts. For dog outfits, getting the right size can be tricky, but their product page size charts are really reliable. I've only needed to exchange twice and they never charged me for sending out the replacement items. I'd definitely recommend them.
Baxterboo Review FAQ
What is Baxterboo's overall rating?
Baxterboo is rated 2.3 out of 5 based on 18 customer reviews. The ratings are heavily skewed toward either one or five stars, with most reviewers reporting either very positive or very negative experiences.
What do customers praise about Baxterboo?
Positive reviews highlight unique or hard-to-find pet products that aren't available elsewhere, fast shipping, and accurate product descriptions. Some customers report satisfaction with specialty items they searched for extensively before finding them at Baxterboo.
What are the most common complaints about Baxterboo?
The majority of negative reviews focus on operational failures including products arriving damaged, items not matching website descriptions or measurements, missing or incorrect orders, unresponsive customer service, and restrictive return policies. Customers report difficulty obtaining refunds and describe being passed between the company and outsourced service providers when seeking support.
Is Baxterboo reliable for prescription pet food?
Multiple reviewers report serious problems with prescription food orders, including receiving samples instead of full products and being told refunds aren't possible due to the pharmaceutical nature of the items. Several customers explicitly warn against using Baxterboo for prescription pet food based on their experiences.
Do customers recommend shopping at Baxterboo?
Most negative reviewers explicitly advise against the store and recommend looking elsewhere for pet supplies. While some satisfied customers appreciate finding unique products there, the predominance of poor experiences and complaints about customer service and returns suggests most reviewers do not recommend the retailer.
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