CHI sells hair care products and wellness items like massage chairs through chi.com. This page aggregates verified shopper reviews and ratings to help you understand what customers experience when buying from CHI, including delivery service, product quality, and customer support.
CHI Reviews
3.7
3 reviews
What Shoppers Say About CHI
Created with AI, based on recent reviews
CHI shoppers are divided in their experiences. Positive reviewers praise the competitive pricing, product quality, and excellent service, with one customer highlighting an outstanding experience purchasing a massage chair and commending the team's handling of delivery. However, a significant complaint emerged regarding product durability and customer service limitations: one reviewer experienced a hair straightener's digital screen failure after minimal use and reported that CHI's customer service refused support for customers outside the United States, citing geographic restrictions.
The store appears to excel at sales and domestic service but may have gaps in product longevity and international customer support. Shoppers looking to purchase should consider whether they fall within CHI's US-based service area and may want to review specific product warranties before buying.
Customer Reviews (3)
Sorted by: Most recentDavid M.Jun 21, 2025
Picked up a massage chair last month and couldn't be happier. The price was unbeatable compared to other places I looked. Everything about this purchase has been excellent from start to finish, including how the team handled everything and got it to me. Really appreciate the great service!
Emily R.Jul 1, 2023
I used to love Chi products until I bought one of their hair straighteners. It worked fine for the first couple of uses, then the digital screen just died. I reached out to their customer service team and they basically said sorry but couldn't help since I'm located outside the US. Seems like they only support customers within America. If you're anywhere else, I'd skip it. Not worth the money, especially when mine broke after barely being used.
CHI Review FAQ
How is CHI's rating calculated?
CHI is rated 3.7 out of 5 based on 3 verified customer reviews. The rating reflects the average of all submitted reviews, giving equal weight to each rating regardless of review length.
What do shoppers praise about CHI?
Positive reviewers frequently mention competitive pricing compared to competitors, quality products, and strong service execution including efficient delivery and professional handling. Customers have reported satisfaction with both the products themselves and the overall purchase experience.
What are the main complaints about CHI?
The primary concern cited is product durability, with one reviewer reporting that a hair straightener's digital display failed after only a couple of uses. Additionally, some shoppers have experienced limitations with customer service availability, specifically that CHI may not provide support to customers located outside the United States.
Do shoppers recommend CHI?
Based on the reviews provided, two out of three customers gave CHI five-star ratings and expressed strong satisfaction. However, the one-star review from a customer unable to receive support raises questions about the reliability of their service policies, particularly for non-US customers. Your experience may depend on your location and the specific product purchased.
How can I write a review of CHI?
RetailCoupons.com welcomes reviews from verified purchasers. Share your honest experience including details about the product, delivery, pricing, and customer service. Balanced feedback, whether positive or negative, helps other shoppers make informed decisions.