Henryrose Reviews

I bought a ring for a significant amount and wore it sparingly for special occasions. After six months it cracked in two separate places. I took it back to the store so they could look at it. The owner insisted I must have caused the damage myself, which wasn't true. When I asked if he'd repair it at no charge, he refused. Now I have a ring I can't wear that barely lasted half a year. What really bothers me isn't even the ring breaking, it's how rudely the owner treated me and his refusal to work with me at all on customer service.

I received both the Dave and Torn fragrances, and I'm really let down. These scents are nothing like how they're described on the website. When I didn't care for either one, I looked into returning them only to find out Henry Rose doesn't accept returns at all. I must have missed that in the fine print. You'd think with a celebrity name attached to it, the brand would be more reliable, but apparently not. It just feels like another celebrity cashing in on their name without actually standing behind the product quality.

My mistake for not reading about their no refund or exchange policy before ordering. They confirmed via email that exchanges aren't possible. That said, three of the scents in the Warm discovery set were genuinely terrible. I'm talking Heavy Old Spice, Diaper Rash Ointment, and Tide Pods territory. Two others just weren't my style. I wanted to swap the whole Warm set for their other discovery option, but since no exchanges are allowed, I'd have to buy a new set and toss the Warm one. I'm going to stick with other clean fragrance brands I've had better luck with.

The fragrance itself is wonderful, but my experience with this company has been frustrating. I accidentally placed a duplicate order and reached out for help through their contact email with no luck. When I checked my account, I found a previous return I'd made for a scent that wasn't right for me, so I went ahead and sent it back following their instructions. I included all the details on the box and even tracked the shipment. Still nothing. No acknowledgment, no follow-up, no refund. I'm out $120 and completely disappointed by their lack of response. I've had to dispute the charge with my bank because the company won't engage. This level of unresponsiveness is really unacceptable. I've moved on to other brands like YSL Black Opium. It's a shame because I was loyal, but I can't support a business that treats customers this way.

I ordered two things and only got one item in my delivery. I sent ten different emails with pictures attached and got no response whatsoever. Frustrated, I created accounts on social media platforms trying to reach the founder about my issue since I've been a regular customer. Yesterday I finally heard from someone at the company through email apologizing and saying they'd send a refund plus my missing item for free along with an extra gift. If they actually follow through, I'll be satisfied, but they really put me through unnecessary stress just to get someone to acknowledge the problem. Seriously though, every company needs a phone number for customer issues. If you can't talk to an actual person, you're guaranteed to have problems. I'm hoping they do right by me on this.

I should've read the reviews before ordering. They don't respond to emails and have no actual customer service. My product arrived damaged and I got zero response. The fragrance itself is nice, but this company's complete lack of support is unacceptable. I'm filing a complaint with the Better Business Bureau.

Their customer service team is basically nonexistent. I sent multiple emails and eventually got one response with instructions for how to return my perfume. The problem is the return address they provided turned out to be someone's home address. I haven't heard anything since I sent the package, and at this point I'm pretty sure I'm not getting my money or my perfume back. This whole situation has been a disaster.

I've emailed them repeatedly and never gotten responses. There's no phone number available either. They sent me a duplicate order and charged me twice. This is really disappointing. Don't say you weren't warned.

I'm just going to say what everyone else here is saying: my order never showed up and I've tried reaching their customer service multiple times with zero response. That's pretty unacceptable.

I've been really disappointed by how unresponsive their customer service is. I started a return back in mid-November and did everything they asked. It's now been a full month since they got the package back and I still haven't seen a refund. I've emailed them every single day asking for an update and gotten nothing but silence. At this point I've had to get my bank involved because there's no other way to get their attention. This was my first and last order from them. What a letdown and a hassle this entire situation has been.