Journee Collection sells footwear and related items, primarily through its own site and partner retailers like Target and outlet partners. This page aggregates honest customer reviews to help shoppers understand what others have experienced when ordering from Journee Collection.
Journeecollection Reviews
1.0
3 reviews
What Shoppers Say About Journeecollection
Created with AI, based on recent reviews
Journee Collection has received consistently negative feedback from shoppers, with all reviews rating the store one star. Customers report serious issues with refund processing, with one shopper waiting over three weeks for a refund after returning items despite receiving confirmation that the return was received. Another reviewer experienced difficulties when attempting to make an exception for a return just one day past the deadline, after being directed by Target to contact Journee Collection directly for assistance.
Additional complaints focus on inventory accuracy and order fulfillment problems. One shopper reported being misled about stock availability through partner retailer sites and experienced unexpected changes to their shipment after placing an order. Customer service responsiveness appears to be a significant concern, with shoppers describing the company as difficult to work with and expressing frustration over unresolved refund and order issues.
Customer Reviews (3)
Sorted by: Most recentSarah M.Mar 13, 2026
Recently ordered some Journee Collection booties from Target.com through a Target Plus seller. The boots didn't work out for me because of my foot shape, and they're still in brand new condition. I tried to return them just one day past the deadline. Target told me to contact Journee Collection directly about making an exception, but when I reached out to them, they said they couldn't help since I bought through Target and that Target needed to handle it. I ended up getting passed back and forth between the two companies with no real solution offered, even though the item was never worn and the timing issue was really just a day or two off. I get that return windows are a thing, but I was hoping they might work with me somehow whether that's swapping it for a different size, offering store credit, or just being flexible. Would be great if Journee Collection thought about handling returns differently when customers buy from marketplace partners like Target.
Jennifer K.Dec 31, 2025
It's been over three weeks since I shipped my items back and I still haven't gotten my money. I did everything right, sent in my return following all their instructions, and got confirmation that they got it. They keep telling me the refund was processed, but I still don't have it for my order from late November. This company needs better customer service and they're not doing a good job keeping customers happy. If you ever need to return something for a refund, be careful with them.
David C.Jun 13, 2024
Buyer beware with this company. I tried ordering shoes through a Simon outlet partner site and had a terrible experience. They're dishonest about inventory to get you to visit their site. Terrible company to work with overall. I placed an order for two pairs of shoes and got an email saying they shipped with a delivery date. Then two days later, another email shows up saying the whole order got cancelled. How does something that's already been shipped end up cancelled? That doesn't make sense. Now they're refusing to take responsibility and just offered me a rain check instead of actually fixing the problem. They shut down the case without resolving anything. Really frustrating experience.
Journeecollection Review FAQ
What is the overall rating for Journee Collection?
Journee Collection is rated 1.0 out of 5 based on 3 customer reviews on RetailCoupons.com. All recent reviews have been one star, indicating serious customer satisfaction issues.
What are the main complaints about Journee Collection?
The primary complaints center on refund processing delays (customers report waiting over three weeks without receiving refunds despite confirmations), unhelpful customer service when dealing with return exceptions, and inventory accuracy issues when ordering through partner websites. Shoppers also report unexpected order changes and difficulty reaching the company for resolution.
How long does Journee Collection take to process refunds?
Based on customer reviews, refund processing times are problematic. One shopper reported waiting over three weeks after shipping items back with confirmation of receipt, only to be told the refund was processed without actually receiving the money. This suggests significant delays beyond typical processing windows.
Does Journee Collection accept returns?
Journee Collection does have a return process, but customers report difficulties with it. The company maintains a return deadline policy, and shoppers have had trouble getting exceptions even when contacting customer service. Return confirmations are issued, but refunds appear to process slowly or not at all according to recent reviews.
Would shoppers recommend Journee Collection?
Based on the available reviews, shoppers do not recommend Journee Collection. All recent reviewers gave one-star ratings and used cautionary language such as 'Buyer beware,' citing experiences with refund delays, poor customer service, and inventory issues as reasons to avoid the company.
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