amaysim Australia Reviews

Avoid them at all costs. They handed my credit card information to a third party that's been billing me 49.99 dollars every month without warning. That happened because someone at their company messed up canceling my prepaid plan. I called to stop service and they decided to share my card details instead. Also, you can't delete your card from their app which adds insult to injury.

Came to Australia for a week and needed a phone plan so I signed up with them. The signup was already a hassle and took forever. Used it while I was visiting but decided to cancel when I left the country. Only problem is their app has zero cancellation option and tells you to contact support instead. Tried chatting but couldn't reach an actual person. Called and waited around 30 minutes with nobody picking up. Tried again at another time with the same result. Sent three separate emails with no replies. A month later they tried charging me again anyway. I blocked it but got a letter about the declined payment. Their customer service is basically nonexistent whether you call, email, or chat.

Bought a Pixel 8a phone from them and it's been a disaster. Constantly freezes, gets dangerously hot at 50 degrees plus, and keeps shutting down. When I claimed the warranty, they rejected it with zero explanation, acting like overheating is normal. Do they really think a phone that hot is safe? I told them this is my only phone and I'm worried I won't be able to call emergency services if it dies. Sent the phone back but got no report or real fix. Emails get ignored or I get useless responses. The ombudsman gave them two weeks to respond and they did nothing. Now escalating to consumer protection authorities. Lost 500 dollars on this mistake. Don't let it happen to you.

Appreciate the cancellation but I have serious issues. I used this SIM during a 2 week visit to Australia. It was advertised as prepaid yet the website forced me to provide my credit card, which felt wrong. That's problem one. Your website never told me it would auto renew and I didn't authorize this or check any box for it. That's problem two. There's nowhere on your site to cancel and nowhere to remove my card details. That's problems three and four. What should've been a simple prepaid plan turned into a nightmare. Please escalate this to your management.

Total scam. Couldn't get the card activated and when I called to ask for help, nobody would answer. Complete waste of time.

Things were fine initially but when I tried changing my number, they turned into a nightmare. Their technical support wasn't terrible, but when my E-sim failed, they took 3 days to say it needed escalation to someone senior. After 3 more days they finally called and the fix didn't work. Then 3 more days went by and I was so frustrated I'd already left for another provider.

Started off okay with them but everything fell apart when I wanted to switch my number. Technical support seemed competent enough, but when my new E-sim stopped working, the troubleshooting was painfully slow. Took them 3 days just to figure out it needed escalation to a senior person. Then when they finally called back 3 days later, their solution didn't work. Another 3 days passed and I got so fed up that I switched providers entirely.

This is a rip off. Stop charging my bank account. I don't even have their SIM card.

Worst customer experience ever. I was loyal for over 15 years but something changed in the last year. It's been incredibly frustrating, almost as bad as dealing with Telstra. They overhauled their billing system and now it's nearly impossible to get things resolved. Sure, the price is cheap if everything's fine, but the moment something goes wrong you're stuck. They clearly don't care anymore. Spent 2 hours on a nightmare chat session while I ended up switching my number to another company and getting everything working anyway. Lost a customer of 15+ years because of how little they value loyalty. Your management needs a serious wake up call.

Had the most frustrating and unacceptable experience with their NBN connection service today. I was moving from Superloop to Amaysim and set today as my switchover date. I've changed NBN providers before and never seen anything this badly handled. Connection was fine until 9 AM, then everything stopped. Got an SMS saying they were activating my service and it would take longer than normal. Waited over 30 minutes but nothing. The real nightmare was there was nobody to contact. Live chat didn't respond. Spent over an hour on hold with phone support and got no answer. Zero updates, zero communication, no timeline. It was like the entire company vanished. My wife and I both work from home and she had an important meeting at 11. She had to use her phone hotspot with IT help just to barely get by. I had a full schedule and did the same. All we needed was one simple answer about timing. If we'd known it would take that long, we could've gone to the office.