HYPER Reviews

The beverages themselves are really good, though I wish there were more options available. Here's my main issue though: the speed of service is painfully slow. I sat in a line with just 4 cars ahead of me, one person per vehicle, and it took 25 minutes to get through. The staff moves at a snail's pace and they seem completely unconcerned about respecting anyone's time.

I've been a loyal customer for years and spent more than 2000 dollars on their stuff. Their products have always been solid and worked exactly as described. Their hubs, chargers, and cables were always my go-to purchases. Last month I ordered three cables but only got one. When I called customer service about it, they claimed they shipped everything. There's absolutely no way I can prove what I'm missing. I'm done shopping with them.

Heads up: do not purchase from Hyper. They're an unethical business with terrible customer service. Two years back, one of their power supplies stopped working just outside the warranty period. Their answer was basically too bad. I let it go. Recently I was looking at shipping costs for something when one of their other items suddenly increased the shipping charge to 150 dollars for something under 500 grams, right before payment. I accidentally clicked through instead of canceling, and they processed the order using my stored credit card. I emailed right away asking them to cancel. They ignored my messages for three days, then said sorry, it already shipped. Almost a month passed with constant promises to fix it followed by two weeks of being ghosted. Finally they said they've been overwhelmed and lots of people have this problem, but essentially tough luck, there's nothing they'll do about it.

Don't purchase anything from Hyper. I own a HyperDrive Dual 4K HDMI 10-in-1 USB-C Hub made for M1, M2, and M3 MacBooks and it's broken. I contacted customer service but they gave me a useless suggestion about restarting my Mac every time before connecting two displays. I'm out 200 dollars with nothing to show for it.

Scam operation. Unfortunately most people don't find out about this company's problems until after handing over money. It's been three weeks and I still don't have a tracking number. I'm counting my money as gone, but honestly the cost to them of ripping me off will pale in comparison to the grief they're going to get from me.

I ordered an SSD Enclosure in late November and heard nothing for a week straight. I filed a support ticket, and only then did they generate a FedEx shipping label a few days later. When I got an email with the tracking info from customer service, I checked and the package showed as Label Created, not actually shipped. I tried reaching out again through their ticket system and got silence. As of early December, my order was still stuck in the same status. I spent 90 dollars learning that this is a scam operation. That's on me for not checking them out first. Just stay far away from these people.

I'm kicking myself for ordering from Hyper. More than a month has passed and my order still isn't complete. No cable, no receipt, and absolutely no communication back despite reaching out multiple times through their support system. This feels like a straight-up ripoff. The complete silence and lack of resolution is completely unacceptable in today's world. I'm stuck dealing with delays and wasted money with zero way to fix it. Before you decide to buy anything tech-related from Hyper, reconsider. What seemed like a simple purchase turned into a cautionary tale about how easily a company crosses into scam territory. It's frustrating that their actual products seem so well-made when the business operates at such a low standard.

They botched a product safety recall. Years ago HYPER sold a battery pack that they recently recalled as a fire hazard. Instead of issuing a full refund like they should for a safety recall, they only gave store credit, which is infuriating by itself. Adding insult to injury, they don't sell any equivalent battery packs at the same price point, forcing customers to spend extra cash to get something comparable. And the store credit they provided wasn't even the full amount. Their own paperwork shows I paid 159 dollars, but they only credited 149. They blamed poor communication on hiring a third party to manage the recall, but that doesn't get them off the hook for their responsibility. For months I got barely any updates about my returned item or when I'd get my refund. This company is completely untrustworthy. Given their safety track record, I won't order from them again and risk another badly handled recall.

I paid nearly full price for a replacement after their defective product failed. Years ago I backed two USB-C 100w Battery chargers through their crowdfunding campaign. When they finally showed up, they were functional but not nearly as polished or high-end as the campaign materials promised. This year they sent me messages saying I should immediately stop using these items because they're a fire hazard that needs to be destroyed. They never explained the disposal process or mentioned I'd have to pay for it. Their solution was to give me a store credit voucher only usable on their site, equal to what I originally paid. I decided to order a replacement anyway. The problem is they've discontinued my model, which makes sense given the explosion risk. The new version costs over 250 dollars plus 30 dollars shipping, but my voucher is only worth 200 dollars. After paying the difference and shipping totaling about 60 British pounds, when I got my order confirmation, they listed the value at 250 dollars on the customs form even though I paid less than 50 dollars overall. They shipped via FedEx, which charged me an additional 58 British pounds for duties on that inflated declared value.

Shop somewhere else. They won't respond to your emails. I paid for necklaces using PayPal and got no receipt or items. There's no way to submit a support ticket without an order number. I also can't dispute the charge since I didn't realize they forced me to use the friends and family payment method. Absolutely terrible.