pashionfootwear.com Reviews

Wish I'd done more research before buying from this company. I placed an order and got an email about ten minutes later with a 40 percent off coupon. I reached out asking them to either cancel so I could reorder or honor the discount. They said it's impossible. It's a standard e-commerce setup so obviously it's doable - they just wouldn't do it. Then they claimed everything was already shipped to avoid helping me. Their response times are slow and their customer service is just nonexistent.

Love what they were going for with this design, but the execution has real problems. I ordered two pairs along with three different heel options (a block, another block, and a stiletto) back in October. When they showed up, I was thrilled - they looked fantastic and the heel switching mechanism worked smoothly. Wearing them once or twice a week for everyday stuff felt reasonably comfortable at first. About three months in though, the heel caps on both of my block heel sets started popping off. I tried gluing them back on, but they'd come loose while I was walking. By the six-month mark, I've completely lost two of the caps because they fell off while I was out. Pretty frustrating when this happened with both heel sets I actually use regularly. The whole thing just isn't tough enough for everyday use. Keep in mind that shipping to my location cost about 57 dollars on its own, so I expected the product to last longer. The bright spot is Pashion's customer support team genuinely went out of their way to help when I reached out. They were nice about it. Unfortunately, the best they could offer was a voucher covering just the heel kit, not the shipping costs, which made getting replacements not worth doing. The fact that multiple kits had the same problem made it clear this would keep happening.

Fair warning to shoppers: My daughter had been asking for these shoes for ages, and I finally got her a pair as a Christmas gift this year for about 264 pounds, which includes three different heels. It's more expensive than shoes I'd normally buy, but the logic of getting four pairs in one seemed reasonable. Like many others here, the website showed prices in pounds but kept the shoe sizes in North American measurements. I didn't catch this until the day after I ordered and tried to make a change, but they said it had already shipped. The return process seems straightforward on paper, but the reality is different. As the buyer, you're responsible for all shipping costs, import duties, provincial taxes, and carrier fees, plus dealing with customs paperwork. Based on some research, sending back a 264 pound pair of shoes could easily cost up to 150 pounds. If you mess up any part of that process, you get no return, no refund, and you're out an extra 150 pounds. I get that my mistake was not catching the size difference, but if you're selling internationally, the size information should be way more obvious and transparent.

Terrible experience with their support team. I ordered the wrong size because I selected my location and all the prices switched to pounds, but the sizing stayed in North American measurements. Their customer service is basically nonexistent - just an automated system that doesn't actually help. When you try to reach an actual person, they ignore you completely.

Had a couple of hiccups during the ordering process due to a glitch on their website, but the support team stepped up and made everything right. I accidentally ordered the wrong size, and they switched it for me before shipment went out. Definitely impressed with how they handled it all!

Absolutely frustrating experience. Bought a pair of boots and picked the wrong size because the website displayed items from North American brands while I was ordering from the UK - which I think is poor design on their part if you're selling internationally. I messaged Pashion within twenty minutes to fix the size, and they came back saying they couldn't change it, which made no sense because barely any time had passed. They mentioned I could get my money back through a return process. In another email they said they'd cover my shipping costs as a goodwill gesture. When I tried to start the return, the system showed it wasn't available. Super frustrating when we're talking about a pair of boots that aren't cheap, especially after they promised something they didn't follow through on. This company needs to get their customer service team properly trained. Absolutely the worst and I won't be recommending them to anyone.

These shoes are just awful. What really gets me is how they seem to suppress negative feedback about the brand. They advertise a return policy, but good luck actually using it - they'll make excuses and refuse to process your return or exchange. I tried on a pair one time, no damage or dirt anywhere, completely clean. Still got told they were "used and dirty." I never even wore them outside the house. Their customer support is dismissive and unhelpful, and honestly they're breaking consumer protection laws by blocking returns. There are at least three other companies making similar shoes, and every single one is better.

Interesting concept and somewhat useful, but honestly it doesn't feel like I got two different shoes. More like one shoe with attachable components. The fit runs narrow, so I had to go up half a size, though since they're mostly open-toed, the extra length doesn't look right. Wonder if the bootie versions have the same issue. I grabbed two pairs during a sale, and unfortunately one shoe's fabric tore pretty quickly with regular use. Plus, one of the heel blocks never clicked properly into place. They did send me a replacement heel block and a voucher for the damaged shoe, which was nice.