Case Mate Reviews

I'm another person who trusted this company and regretted it. Don't make the same mistake. My order still hadn't shipped after 4 days and I never got a response from them. Don't become their next unhappy customer.

The charging port won't close properly and it failed on day 2. I tried calling and emailing about warranty options, and they asked me to send pictures multiple times. The whole experience felt really unprofessional, and when it came to honoring any warranty they just seem to ignore you. They wear you down until you give up. I'm switching back to Otter Box because this experience was awful and they clearly don't stand behind their products.

The shipping speed on this order was incredible. I placed it on the 18th and had it in my hands by the 21st, and I'm all the way in Switzerland. That's seriously impressive turnaround time.

I really cannot recommend buying from this company. I accidentally placed an order because I was trying to enter a coupon code that wasn't working. I called them immediately, and they told me I had just 30 minutes to cancel. That turned out to be completely false since I tried to cancel after only 5 minutes and they wouldn't let me. They're being dishonest and making sure you're stuck with the purchase. It feels like a scam. Plus their customer service is pretty awful.

I bought an iPhone case for $65 several months ago. While it hasn't broken completely, the sides are peeling and tearing off. The quality is surprisingly cheap for the price. I'd give it a 2 out of 10 overall.

This product deserves a zero for how long it lasts, though that's not an option here. The concept is solid, but the execution falls apart. The magnetic ring stand disconnects whenever those tiny screws fail, making it basically useless. This is my third one in less than a year. I know plenty of other people having the same problem, yet they still make us pay for return shipping. I won't be purchasing from Casemate again if I can avoid it.

I picked up a Pelican Voyager case for my Samsung S23 Ultra and paid $60 for it. About a month in, the holster on it broke. I submitted a warranty claim and within a week Case-Mate shipped me a brand new replacement case with a holster. I'm honestly so grateful for how quickly and efficiently they handled it. Their customer service really impressed me. Keep doing what you're doing.

Skip the CASE-MATE Protection Pack entirely. I've owned mine for under a month and it provides basically zero protection. The box claims 12 foot drop protection but that's misleading because it only covers the case and screen protector itself, not your actual phone. I bought it from a retailer who won't take returns. My phone screen is cracked now and they don't care one bit. Don't waste your money on this. I'm filing a complaint with the state attorney general's office about the false advertising.

This is really frustrating. I've been a repeat customer for a long time, but now I'm having serious issues. My case developed green discoloration in multiple spots, and it's not even that old yet. When I reached out to customer service, I had to go back and forth about 10 times because they kept misunderstanding me. They also stopped responding for a while. I paid $70 for this case and expected better from them. They offered me a replacement for a 14 Pro Max, but I have the 15 Pro Max now. They won't do an exchange because the model changed. I'm upset about losing the case since I can't use it anymore, even though it would actually fit my current phone. I asked about getting a voucher instead and they only offered 30% which makes no sense. I tried to get the 14 Pro Max version with paid shipping and they wouldn't cover it. Their customer service is honestly terrible. They don't listen, they misexplain policies, and I keep having to repeat myself. Now I'm out $70 with nothing to show for it and no way to get a replacement.

My phone dropped from my pocket about 2 feet while I was picking something up, and the back completely shattered. I had ordered a Clear Signature case for my 8 Pro, and honestly it failed to protect my phone at all. Really disappointed with the protection level.