Adrianna Papell offers women's dresses and formal wear. This page aggregates shopper reviews and ratings for adriannapapell.com to help you decide whether to buy from this store.
Adrianna Papell Reviews
1.0
4 reviews
What Shoppers Say About Adrianna Papell
Created with AI, based on recent reviews
Adrianna Papell is rated 1.0 out of 5 by 4 shoppers, with all reviews giving one star. Shoppers report significant frustrations with the return process, citing hidden fees that accumulate quickly (return processing fees of $9.95 plus $5 per item), unresponsive customer service, and long delays in processing refunds. One customer reported waiting since late April for a refund on a $279 dress and eventually pursued legal action. Multiple reviewers feel misled by the company's advertised easy returns and free exchanges, which they say come with undisclosed charges.
Additional complaints include pricing concerns (items available cheaper elsewhere), quality issues with fabric feeling inexpensive, and poor communication from customer service when customers reach out about problems. Reviewers express regret about their purchases and recommend checking reviews before ordering. The experiences described suggest systemic issues with return policies, fee transparency, and customer support responsiveness.
Customer Reviews (4)
Sorted by: Most recentSarah M.Sep 27, 2025
One star again from me. Trying on and returning 2 dresses ended up costing me $45.80 in fees. Then I went ahead and ordered a third dress without realizing I could've used my return credit. When I contacted them about it, their customer service team said they couldn't help since the order was already packed. They didn't offer any kind of discount either. So I had to pay full price for that dress plus $12.95 shipping, which seems crazy nowadays. Won't be shopping there again.
Jennifer L.Sep 12, 2025
I really wish I'd checked reviews before placing my first order here. Turned out to be a bad experience right from the start. I bought over $520 worth of clothing and had it shipped from the States to Canada since they don't deliver there directly. Before my package even arrived, I found the same items available in Canada for a lot less money. I asked if they'd do a price match and gave them proof of the lower prices, but they refused. Two different reps told me their manager would call back with approval, and neither ever did. Frustrated, I asked for a return label so I could send everything back for a full refund once it got here, since I didn't want to support a business acting this way. They denied sending return labels for some items, claiming those couldn't be returned. That goes against what their 30 day policy says, especially since I hadn't even received the order yet. I absolutely can't recommend shopping here. Their practices are questionable at best.
David T.Aug 28, 2025
I'd give zero stars if I could. Been waiting since late April for my refund and it's beyond frustrating. Sent back a dress worth about $279 but there was some mix-up with the return label on their end. They said they'd look into it but then went silent. Even with proof of delivery on my end, nothing. Now I'm having to take legal action through small claims court to get my money back. The dress itself was lovely, just the wrong size, which is why I sent it back. Truly disappointed in how they've handled this. Be careful before you buy.
Marcus P.Mar 27, 2025
Don't bother with this company. Their ads promise easy returns and free exchanges if things don't fit, but they conveniently hide the part about charging you. Turns out they hit you with a $9.95 fee just to process the return, then another $5 per item on top of that. I spent almost $267 on their stuff and everything fell apart. The fabric felt cheap, sizes were completely off, and nothing was worth what I paid. They make returns sound painless in their marketing but then bury all these hidden charges. Never coming back.
Adrianna Papell Review FAQ
What is Adrianna Papell's overall rating?
Adrianna Papell is rated 1.0 out of 5 based on 4 customer reviews on RetailCoupons.com. All reviews currently on file are one-star ratings.
What do shoppers complain about most?
The most common complaints involve hidden return fees. Shoppers report $9.95 processing fees plus $5 per item for returns, which can total significant amounts on larger orders. Customers also report long refund delays, unresponsive customer service, and feeling misled by advertised easy returns and free exchanges that actually come with charges.
Are there any positive aspects mentioned?
Based on the current review data, no positive aspects are mentioned by shoppers. All available reviews describe negative experiences with returns, fees, customer service, and product quality.
Do shoppers recommend Adrianna Papell?
No. Reviewers explicitly advise against ordering from this store, with comments such as 'Don't bother with this company' and 'I really wish I'd checked reviews before placing my first order here.' They recommend checking reviews before purchasing.
How can I write a review of Adrianna Papell?
RetailCoupons.com welcomes reviews from customers with verified purchase experience. When writing a review, be specific about your experience with ordering, shipping, product quality, and customer service. Focus on factual details like fees, timeframes, and communication issues rather than general impressions.