Born Shoe specializes in footwear including boots, casual shoes, and other styles marketed for comfort and quality. This page features RetailCoupons.com's independent ratings and customer reviews to help you understand what shoppers experience when buying from bornshoes.com.
Born Shoe Reviews
1.0
6 reviews
What Shoppers Say About Born Shoe
Created with AI, based on recent reviews
Born Shoe has received exclusively one-star ratings from shoppers on RetailCoupons.com, with serious concerns centered on product quality, durability, and customer service responsiveness. Reviewers report defects appearing immediately upon receipt or after minimal wear, including leather coating breakdown, sole peeling, fit inconsistencies between shoes, and overall craftsmanship issues such as uneven trimming. Multiple customers describe a frustrating return and refund process, with the company allegedly denying legitimate returns by claiming shoes show signs of wear despite only being tried on indoors or worn briefly at home.
The feedback suggests Born's return policy and customer service approach may be creating additional frustration beyond product issues. Several long-time customers expressed disappointment, noting that recent purchases failed to meet the brand's historical reputation for quality and durability. Those seeking refunds report being offered discount codes instead, and some claim the company disputed their accounts of wear despite evidence of defects or minimal handling. The consistent pattern across all reviews indicates systemic problems with both manufacturing quality control and customer service resolution.
Customer Reviews (6)
Sorted by: Most recentJennifer M.Mar 10, 2026
I bought a pair of Born boots expecting them to live up to the brand's reputation for quality. Instead, the leather coating started breaking down after just light wearing. When I contacted customer service about it, they said it was past the warranty window. Rather than fixing or replacing them, they offered me a 15% off coupon for my next order. I was really let down by how quickly the finish fell apart and by the lack of support I got back.
David P.Feb 28, 2026
Skip Born and go somewhere else. I tried on a pair for barely a minute indoors and decided they weren't for me. They wouldn't refund my money, saying the shoes showed signs of wear. This was my only experience with them and it was the last. I won't be ordering from them again.
Marcus T.Dec 30, 2025
I've been a loyal Born customer for years and their shoes have always been dependable. But my recent boot purchase let me down. The distressed finish just looked grimy to me. One boot had the sole starting to peel away on the side, and the leather wasn't trimmed cleanly where it connects to the sole, which really stood out. The craftsmanship issues were frustrating. I wish I could show you photos. I ended up returning them.
Rebecca S.Dec 5, 2024
The left shoe fit noticeably smaller than the right one, so I sent them back requesting a half size up. Before I'd even worn them outside the house, the heel on the smaller shoe kept slipping. They refused to send the larger size, claiming there was debris on it. That's ridiculous since I only walked around my home in them. I own quite a few pairs of Born shoes, but this experience means I'm done with the brand for good.
Angela R.Mar 8, 2024
When I opened the box, the shoe was already damaged. That's right, brand new and broken. The company's response was basically just ship it back with zero real concern. I thought Born was supposed to make quality products. Instead I got something that looked like it had already been worn.
Linda C.Jan 19, 2023
I ordered two different sizes of the same Born shoe to figure out which one worked best for me, since sizing varies by style for me. I tried both pairs on at home for a few minutes and decided the style wasn't for me regardless of size. After I sent them back, Born claimed during multiple follow up calls that I'd worn them outside and wouldn't give me a refund. That's completely false. I always wear shoes outside only after I've committed to keeping them. I'm going to keep pushing for my refund, but I'm never ordering from their website again. Do yourself a favor and order somewhere else.
Born Shoe Review FAQ
What is Born Shoe's average rating on RetailCoupons.com?
Born Shoe is currently rated 1.0 out of 5 based on 6 customer reviews. All recent reviews captured on RetailCoupons.com assigned one-star ratings, reflecting widespread dissatisfaction with product quality and customer service.
What are the main complaints shoppers mention about Born Shoe?
The primary complaints center on manufacturing defects (sole peeling, leather coating breakdown, uneven fit between left and right shoes), damage on arrival, poor craftsmanship details, and a restrictive return policy. Customers also report frustration with customer service denying legitimate returns by claiming wear occurred despite shoes being worn only indoors or tried on briefly.
How does Born Shoe's return policy affect customer satisfaction?
According to reviews, Born Shoe's return process appears to be a significant source of frustration. The company allegedly refuses refunds or exchanges by disputing customers' claims about wear, even when shoes were only tried on indoors. Some customers report being offered discount codes instead of refunds for defective products, which compounded their dissatisfaction.
Are there any positive aspects mentioned in the reviews?
A few reviewers reference Born Shoe's historical reputation for quality and durability, suggesting that long-time customers previously had positive experiences with the brand. However, recent purchases have not met those expectations, indicating a potential shift in product quality or quality control standards.
Would shoppers recommend buying from Born Shoe?
Based on current reviews on RetailCoupons.com, shoppers explicitly recommend avoiding Born Shoe and purchasing from competitors instead. The unanimous one-star rating reflects a strong consensus against recommending the brand given the combination of product quality issues and customer service challenges.
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